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Problem
Possible cause
Suggested solution
Your box doesn’t seem
to be working, and the
front-panel standby
light is
green
.
Your box is
not correctly
connected to your
other equipment,
or your other
equipment is not
correctly set up.
Check that all the connections are properly made.*
Check that your TV is plugged into the mains and that it
is switched on.
Your TV is not
switched to show
digital satellite
channels.
If your box is connected to your TV via a SCART lead, try
selecting the appropriate AV channel on your TV.
If your box is connected to your TV via an RF lead only,
try selecting the appropriate ‘channel for digital satellite
TV’. If you do not have a ‘channel for digital satellite TV’,
you need to perform RF tuning (see page 15).
Your box doesn’t seem
to be working, and the
front-panel standby
light is
orange
.
There is a problem
with the satellite
signal.
Check that the lead from your satellite dish is correctly
connected to your box.*
Check that your satellite dish and LNB(s) are correctly
set up and directed towards the correct satellite(s) (see
page 8).
Check that nothing is blocking your satellite dish, for
example a tree or high building.
There may be a temporary problem with the reception,
caused, for example, by bad weather; try again later.
If adverse weather conditions cause your dish and/or
LNB(s) to move, you may need to re-adjust them (see the
information supplied with this equipment).
You can see on-screen
interference
Your TV or VCR
is not correctly
tuned.
Check that your TV and VCR are correctly tuned to your
box.
For further information, refer to your TV and VCR
instruction books.
In some cases your box may need RF tuning.See page 15
or call customer service for further advice.
Your remote control
isn’t working.
Something is
between the
remote control
and your box.
Make sure you point your remote control directly at your
box and that nothing is between it and your box.The
indicator light on your box’s front panel should flash each
time you press a remote control button.
The batteries are
flat or inserted the
wrong way round.
Check the batteries and replace them if necessary.
You’ve forgotten your
PIN.
Call customer service for advice.
You have received a
new smart card but
you don’t know how to
activate it.
Follow the instructions on ‘Inserting your smart card’ on
page 8. The Subscription Activation screen should appear
- see the instructions on page 8.
Solving problems
