Vertiv VRC-S, User Manual

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FAULT CAUSE CORRECTIVE STEPS
Charger fault The charger is faulty. Contact technical support.
Fan fault At least one fan is faulty. Contact technical support.
DC/DC fault A DC-DC charger failure occurred. Contact technical support.
Table 6.4 Description of Displayed Faults (continued)
6.2.4 Troubleshooting UPS Issues
In the event of an issue with the UPS, refer to Table 6.5 below , to determine the cause and solution. If the fault persists,
contact Vertiv Technical Support. Visit the GXT5 product page at
www.vertiv.com for contact information.
When reporting a UPS issue to Vertiv, include the UPS model and serial number. These are located in several places for
your ease of location:
• On the top panel (rack mount orientation)
• The left side (tower orientation)
• The rear panel
• On the front of the unit behind the front plastic bezel
• On the LCD select Main Menu > About
PROBLEM CAUSE SOLUTION
UPS fails to start
UPS is short- circuited or overloaded.
Ensure UPS is Off. Disconnect all loads and ensure nothing is lodged in output receptacles.
Ensure loads are not defective or shorted internally.
Batteries are not charge denough or
not connected.
Check to ensure the internal battery is connected. If it is not, fully remove and reinstall the
battery, and try to start the unit. If the battery is connected, leave the UPS connected to
input power for 24 hours to recharge batteries, then try to start the unit.
UPS has reduced
battery backup
time
Batteries are not fully charged. Keep UPS plugged in continuously at least 24 hours to recharge batteries.
UPS is overloaded. Check load level indicator and reduce the load on the UPS.
Batteries may not be able to hold a
full charge due to age. Replace batteries. Contact your Vertiv representative or Vertiv Technical Support for
replacement battery kit.
Table 6.5 Troubleshooting
6 Troubleshooting
38
Vertiv™ VRC-S User Manual