Verizon CENTREX CUSTOPAK Manual Download Page 1 | Manualshive

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User guide for

VERIZON C

ENTREX

C

USTO

PAK

®

Telephone Number

Verizon Telephone Number

1.800.837.4966

Switch Type:



GTD-5



5ESS



DMS 100



EWSD



DMS 10



SIP

1
2
3
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»

Summary of Contents for CENTREX CUSTOPAK

Page 1: ...User guide for VERIZON CENTREX CUSTOPAK Telephone Number Verizon Telephone Number 1 800 837 4966 Switch Type GTD 5 5ESS DMS 100 EWSD DMS 10 SIP...

Page 2: ...Thank You for Selecting Verizon Centrex CustoPAK Service 1...

Page 3: ...5 Directed Call Pick Up with Barge In 26 Hunting 27 Inside Outside Ringing 27 Speed Calling 28 CustoPAK Optional Features Call Block 29 Call Park 30 Caller ID with Anonymous Call Rejection 31 Caller I...

Page 4: ...ach feature If a dot is placed beneath your switch type that feature is available to you to be used on any of your CustoPAK lines Toinstallthesefeatures contactyourVerizonrepresentative Installationch...

Page 5: ...lephone system When used with existing telephone systems features like Call Transfer Three Way Calling and Consultation Hold give you the functionality of a built in second line When using these featu...

Page 6: ...operate the CustoPAK features Voice Messaging Services Verizon Answer Call and Verizon Voice Mail service offerings Mailbox Associated with Voice Messaging services a mailbox is where your announceme...

Page 7: ...f you hear interrupted dial tone you are still connected to your original call 2 If you transfer a call outside your system local regional toll or long distance charges to the called number apply as a...

Page 8: ...ype To use this feature Pick up the handset Listen for dial tone Press the intercom code CustoPAK SELECTABLE STANDARD FEATURES The features listed in this section are available for each of your CustoP...

Page 9: ...e will ring back When you pick up your phone you will hear the other person s line ringing When the call is answered begin your conversation To cancel this feature Pick up the handset Press ou will he...

Page 10: ...g distance charges to the forwarded to number apply as applicable CALL FORWARDING VARIABLE This Call Forwarding option allows you to temporarily forward calls to another number either inside or outsid...

Page 11: ...an existing call see these features for further instructions While a call is on hold new calls will go to voicemail if you subscribe Call Hold can help your business improve response time while reduci...

Page 12: ...cks Call Pick Up Groups are preprogrammed by Verizon To use this feature To answer another ringing telephone in your Call Pick Up Group Pick up the handset Listen for dial tone Press Begin conversatio...

Page 13: ...or ignore the call waiting tone Use this feature to ensure the timely and efficient flow of important information within your company CALL WAITING TERMINATING Call Waiting Terminating provides an aud...

Page 14: ...You will be automatically connected to your call NOTE Call Waiting will be automatically reactivated when you hang up DIRECTED CALL PICK UP Directed Call Pick Up allows you to answer any ringing line...

Page 15: ...r to another line when the called number is in use eliminating busy signals and increasing your company s accessibility by expanding call coverage The hunting arrangement is fixed and must be programm...

Page 16: ...ES The following features are available for each of your CustoPAK lines at an additional monthly charge per line Some of these Optional features are not available for certain switch types As you read...

Page 17: ...ill be reconnected to your call CALLER ID WITH ANONYMOUS CALL REJECTION Caller ID along with the compatible display telephones or separate Caller ID box lets you view the number of the incoming call b...

Page 18: ...BUSY OVERRIDE Executive Busy Override allows access to a busy line within the CustoPAK system thus establishing a three way call between two internal stations and a third party either inside or outsid...

Page 19: ...number within your regional calling area the system will continue to call the number for up to 30 minutes and connect you when both lines are free You will hear a special ring to alert you that your c...

Page 20: ...rogram up to six 6 external numbers to be forwarded to another number within your regional calling area Whenever you re on the road or working at home activate Select Call Forwarding so that the calls...

Page 21: ...rizonAnswerCallorVerizonVoiceMailservice Localusagechargesapply whereapplicable forcallstothevoicemessagingsystemtelephonenumber To transfer callers into Messaging Only Mailboxes If the line you are u...

Page 22: ...heck with your equipment vendor or manufacturer to see if these conditions apply to your telephone s FlashisamomentaryopenoronhooksignalwhichtellstheCentralOfficeswitchthattheuserwantstorespondtoawait...

Page 23: ...ng you access to your CustoPAK features without having to remember and use the feature activation deactivation codes These are only a few of the general feature differences between CustoPAK and your t...

Page 24: ...ing inside your business you may repair it yourself hire a contractor or an electrician or call Verizon Verizon does this type of repair for a fee based on the amount of time and the cost of the mater...

Page 25: ...arts are provided for you to list your intercom codes Each telephone number has been assigned an intercom code preceded by either a or sign depending on your switch type which can be found on the fron...

Page 26: ...ephone Number 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 5E DMS 100 AND SIP INTERCOM CODE CHART Name Code Telephone Number 20 21 22 23 24 25 26 27 28 29...

Page 27: ...list and making calls using Speed Calling can be found below and also on page 28 of this guide To establish or change your Speed Calling list Lift the receiver Listen for dial tone Press Listen for di...

Page 28: ...52 53 1A SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 5E SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7...

Page 29: ...54 55 DMS 100 AND SIP SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9 EWSD SIEMENS SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9...

Page 30: ...WayCalling Touch Tone Intercom SelectableStandardFeatures AutomaticCallback CallForwardingBusy CallForwardingDon tAnswer CallForwardingVariable CallHold CallPick Up CallRestrictions CallWaiting Origin...

Page 31: ...ling Touch Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding Busy Line Call Forwarding Don t Answer Call Pick Up Group Call Restriction Options CallWaiting Cancel CallWaiting...

Page 32: ...2014 0401W 2014Verizon All Rights Reserved...

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