IMPORTANT WARRANTY INFORMATION! PLEASE READ
Return Policy on Kits When
Not
Purchased Directly From Vectronics:
Before
continuing any further with your VEC kit check with your Dealer about their return policy. If
your Dealer allows returns, your kit must be returned
before
you begin construction.
Return Policy on Kits When Purchased Directly From Vectronics:
Your VEC kit may
be returned to the factory
in its pre-assembled condition only
. The reason for this
stipulation is, once you begin installing and soldering parts, you essentially take over the
role of the device's manufacturer. From this point on, neither Vectronics nor its dealers
can reasonably be held accountable for the quality or the outcome of your work. Because
of this, Vectronics cannot accept return of any kit-in-progress or completed work as a
warranty item for any reason whatsoever. If you are a new or inexperienced kit builder, we
urge you to read the manual carefully and determine whether or not you're ready to take on
the job. If you wish to change your mind and return your kit, you may--but you must do it
before
you begin construction, and within ten (10) working days of the time it arrives.
Vectronics Warrants:
Your kit contains each item specified in the parts list.
Missing Parts:
If you determine, during your pre-construction inventory, that any part is
missing, please contact Vectronics and we'll send the missing item to you free of charge.
However,
before
you contact Vectronics,
please look carefully
to confirm you haven't
misread the marking on one of the other items provided with the kit. Also, make certain an
alternative part hasn't been substituted for the item you're missing. If a specific part is no
longer available, or if Engineering has determined that an alternative component is more
suitable, Vectronics reserves the right to make substitutions at any time. In most cases,
these changes will be clearly noted in an addendum to the manual.
Defective Parts:
Today's electronic parts are physically and electrically resilient, and
defective components are rare. However, if you discover an item during your pre-
construction inventory that's obviously broken or unserviceable, we'll replace it. Just return
the part to Vectronics at the address below accompanied with an explanation. Upon
receipt, we'll test it. If it's defective and appears unused, we'll ship you a new one right
away at no charge.
Missing or Defective Parts After You Begin Assembly:
Parts and materials lost or
damaged
after construction begins
are not covered under the terms of this warranty.
However, most parts supplied with VEC kits are relatively inexpensive and Vectronics can
replace them for a reasonable charge. Simply contact the factory with a complete
description. We'll process your order quickly and get you back on track.
Factory Repair After You Begin Assembly:
Kits-in progress and completed kits are
specifically excluded from coverage by the Vectronics warranty
. However, as a service to
customers, technicians are available to evaluate and repair malfunctioning kits for a
minimum service fee of $18.00 (½ hour rate) plus $7.00 shipping and handling (prices
subject to change). To qualify for repair service, your kit must be fully completed,
unmodified, and the printed circuit board assembled using rosin-core solder. In the event
your repair will require more than an hour to fix (or $36.00, subject to change), our
technicians will contact you in advance by telephone before performing the work.
Defective units should be shipped prepaid to:
Vectronics
1007 HWY 25 South
Starkville, MS 39759
When shipping, pack your kit well and include the minimum payment plus shipping
and handling charges ($25.00 total). No work can be performed without pre-payment.
Also, provide a valid UPS return address and a day time phone number where you
may be reached.
