Varian ProStar 400, Operation Manual

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Quality Systems At Varian, Inc.
The ISO 9000 series standards were created in Geneva in 1987 to cut through a morass of conflicting
quality definitions. These standards define a model for quality assurance systems in product design,
development, manufacturing, installation, service, and customer support. They are now the worldwide quality
assurance benchmark used to gauge the strength of a company's commitment to quality, and the value of its
quality systems.
Various organizations around the world, such as the British Standards Institution (BSI), provide
certified, objective auditors to scrutinize quality procedures, product development, manufacturing processes,
and customer satisfaction programs. No company can claim ISO 9000 series registration unless it receives a
stamp of approval from the demanding quality assessors of BSI or similar accredited examining body. ISO
9000 series registration constitutes an objective third-party report to determine the level of a supplier's
commitment to quality.
In 1992, Varian, Inc., Analytical Instruments became registered to the most comprehensive of the ISO
9000 series standards — ISO 9001. ISO 9001 registration means that every stage of our quality system,
including product development, manufacturing, final test, shipping, and parts and supplies has been rigorously
examined against the most exacting set of internationally recognized standards. It means we live up to a
standard of quality that you can count on today, and into the future. Our Quality System has received ISO
9001 certification number FM21797.
The quality systems that earned us ISO 9001 registration have direct benefits for our customers:
♦
We can speed instruments to you faster than ever before. Emergency orders can
be processed even faster.
♦
We fill your orders promptly and completely.
♦
We have implemented a system of continuous feedback from our customers —
we are aware of your needs today and tomorrow.
♦
We have improved your productivity by cutting systems failure rates in half and
speeding service response time.
♦
We have embedded continuous improvement into the fabric of our organization
so that we can achieve even higher levels of quality in the future.
♦
We are embedding GLP requirements into our products and services to help you
meet your regulatory compliance requirements.
ISO 9001 registration is not enough. For us, quality is defined by our customers. We are not satisfied
unless you are satisfied. We are striving to understand customer needs, using independent surveys, user
groups, customer advisory boards, and our “Hallmark of Quality” response program, in addition to individual
face-to-face customer contact. Our products and our processes are configured to meet those needs.
We know that you are seeking more than the most advanced processes and top-notch applications expertise.
You want to join forces with a partner committed to delivering world-class quality, reliability, and value — on
time, every time.
Our overriding aim is to be that partner.