P I N E C R E S T O W N E R ’ S M A N U A L
To help your dealer provide you the best level of service, please do the following:
Call Ahead
It is best to have your service performed several weeks before you plan to use your RV. Your dealer may need some
time to get you in their schedule. Most service departments are busiest on Mondays, Fridays and before holidays.
Be Prepared
Keep your warranty and service history paperwork available. Past repairs and maintenance records may help the
service technician diagnose a current issue.
Make a List
Provide the dealer a prioritized list of all repairs needed. If you need your RV returned by a specific date, discuss this
with the dealer’s service management. A second appointment may be required to complete lower priority list items
or if parts need to be ordered.
While Waiting
If possible, drop off your RV. Usually, customers cannot watch as repair work is performed. Insurance companies may
even require that customers not be allowed in the service area.
Inspect the Work Performed
Inspect all repairs thoroughly. Notify the dealer’s service manager of any dissatisfaction right away.
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If you cannot immediately return your RV for repair, make an appointment to return as soon as possible.
•
If a problem re-occurs after leaving the dealership, contact the dealer’s service manager and Vanleigh RV Cus-
tomer Support to quickly resolve the issue.
O B T A I N I N G W A R R A N T Y S E R V I C E
Warranty service must be obtained:
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WITHIN a reasonable time after the discovery of a defect, and
•
BEFORE the applicable warranty period expires.
S E R V I C E & WA R R A N T Y
Summary of Contents for PINECREST
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