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Vanderbilt ACT365 VCU, Installation And Operating Instructions Manual

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Vanderbilt ACT365 VCU Installation And Operating Instructions Manual Download Page 34

If you forget your password, a factory reset may be required to gain access to the unit. See 

Factory Reset

 

on page 26 for more information.

8.3 Why is the ACT365-VCU not connecting to ACT365?

While operating, the ACT365-VCU must connect to https://api.act365.eu on port 443.

If the ACT365-VCU is not connecting:

 1.  Check that the LEDs on the ACT365-VCU Ethernet jack are active. 

If no LEDs are illuminated, then check the Ethernet cable is inserted fully and is connected to a live 
Ethernet port.

 2.  Ping the ACT365-VCU using either the NetBIOS name or IP address and ensure the controller 

responds.

NetBIOS name example: 

ping ACT365VCU010049

IP address example: 

ping 192.168.1.60

 3.  If the ping fails, ensure that the ACT365-VCU IP address is set: 

 

l

If the ACT365-VCU is set to use DHCP, ensure that the DHCP server on your network is 
running. 

 

l

If the ACT365-VCU is set to use a static IP address, ensure that the address is set correctly.

 4.  If the ping is successful:

 a.  Log in to the ACT365-VCU web interface (see 

Accessing the ACT365-VCU web interface

 on 

page 17).

 b.  Click the 

Diagnostic

 tab. 

 c.  Check that all entries under 

VCU Status

 show a status of 

OK

.

 5.  Log in to the ACT365 Installer Portal at ACT365.eu and check that the ACT365-VCU CUID 

matches what is printed on the label inside the controller.

If the problem is not resolved, contact the customer IT department as there may be a problem with the 
customer network.

8.4 How many cameras can I add to my ACT365-VCU?

The ACT365-VCU can support up to 4 cameras per unit. Multiple ACT365-VCUs can be added to the 
same site.

ACT365-VCU / ACT365-VCU2A / ACT365-VCUPoE – Installation and Operating Instructions

FAQs

© Vanderbilt 2019

34

A-100528-b

20.05.2019

Summary of Contents for ACT365 VCU

Page 1: ...ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Document ID A 100528 b Edition date 20 05 2019 ...

Page 2: ...clares that this equipment type is in compliance with the following EU Directives for CE marking Directive 2014 30 EU Electromagnetic Compatibility Directive Directive 2011 65 EU Restriction of the use of certain hazardous substances Directive The full text of the EU declaration of conformity is available at http van fyi Link DoC ACT365 VCU2A Hereby Vanderbilt International IRL Ltd declares that t...

Page 3: ...Mounting 13 2 3 2 Power Up 13 2 3 3 Troubleshooting 13 2 3 4 Tamper 14 2 3 5 Ferrite bead installation for the ACT365 VCUPoE 14 3 Connecting ACT365 VCUs to a Customer LAN 15 3 1 Cabling Chart 15 4 Status Indicators 16 4 1 ACT365 VCU 16 4 2 ACT365 VCU2A and ACT365 VCUPoE 16 5 Configuring ACT365 VCU 17 5 1 Accessing the ACT365 VCU web interface 17 5 2 Adding Cameras using Discovery 18 5 3 Adding Cam...

Page 4: ...65 VCU web front end 33 8 3 Why is the ACT365 VCU not connecting to ACT365 34 8 4 How many cameras can I add to my ACT365 VCU 34 8 5 Why can I not see my cameras on the camera setup page 35 8 6 What are the bandwidth requirements for the ACT365 VCU 35 8 7 Why can t I access the ACT365 VCU web server 35 8 8 What browsers are supported for video playback on ACT365 35 8 9 What IP cameras does the ACT...

Page 5: ... VCU uses bandwidth when cameras are being viewed live or replay on the ACT365 Installer Portal or from an Android iOS mobile app Bandwidth constraints will limit the type of camera that can be connected to the ACT365 VCU By default each camera stream will consume approximately 1Mbps of bandwidth while being viewed in standard resolution To view 4 cameras in standard resolution 4Mbps of bandwidth ...

Page 6: ...2 Operating Temperature 10 to 50 C 10 to 40 C 75 RH non condensing 10 to 40 C 75 RH non condensing Operating Environment Surface mounting Internal use only Surface mounting Internal use only Surface mounting Internal use only Enclosure Material ABS 1 2mm steel grey powder coated 1 2mm steel grey powder coated LED Status Indicators Yes Yes Yes PSU Fault Output n a Yes Yes Lid Opening Tamper Detecti...

Page 7: ... charge Battery charging N A Yes Yes Standby Battery N A 12V 7Ah Battery 12V 7Ah Battery Battery Deep Discharge Protection N A No Yes Input Voltage Rated N A 100 240V AC N A Input Voltage Operating N A 90 264V AC N A Input Frequency N A 50 60Hz N A Input Max Current N A 1 0A 90V AC N A Input Mains input fuse N A T2 0A N A Input Max standby power N A 0 5W no load and no battery connected N A Output...

Page 8: ...er ACT365 VCU2A V54502 C141 A100 ACT365 VCU2A Video Controller with 2A PSU ACT365 VCUPoE V54502 C142 A100 ACT365 VCUPoE Video Controller with PoE PSU ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Overview Vanderbilt 2019 8 A 100528 b 20 05 2019 ...

Page 9: ...nnections The ACT365 VCU requires an external 12V DC power supply connected to the 12V and 0V terminals on the ACT365 VCU A Hard Disk SSD B RJ45 Ethernet 2 1 1 Ferrite bead installation for the ACT365 VCU After you install the ACT365 VCU Vanderbilt recommend that you place the provided ferrite bead a noise suppression device around the Ethernet cable near the RJ45 connector to attain a desired lev...

Page 10: ...V DC power supply The supply should be connected to the 12 24V DC and 0V GND connections 2 2 ACT365 VCU2A This unit is only suitable for installation as permanently connected equipment l The PSU is not suitable for external installation l Equipment must be earthed Before installation ensure that external disconnect device is OFF The PSU should be installed via a 3A fused spur according to all rele...

Page 11: ...een Mains LED is on Note Red LED may be illuminated dependent upon model to indicate that no battery has been connected This is normal 3 Verify load is operating correctly 4 Disconnect mains power 2 2 4 Standby Battery Note Ensure batteries being fitted to this unit are in good condition 1 Connect battery leads to battery ensuring correct polarity of battery connections Vanderbilt recommend using ...

Page 12: ...e ACT365 VCU2A While installing the ACT365 VCU2A Vanderbilt recommend that you place the provided ferrite cores noise suppression devices around the Ethernet and power cables to attain a desired level of electromagnetic compatibility EMC Power cable ferrite core A Inner diameter 19 05mm outer diameter 31 12mm length 15 93mm Ethernet ferrite core B Inner diameter 12 83mm outer diameter 25 91mm leng...

Page 13: ...d 5 Observe Green LED is ON when PoE is present 6 Observe Load equipment indicates power is present 7 Remove POE IN cable and observe load equipment continues to indicate power is present 8 Reconnect PoE INPUT cable 2 3 3 Troubleshooting In the event of loss of PoE to the ACT365 VCUPoE the PoE Fault signal contact will open and the Green LED will turn off the ACT365 VCUPoE will continue to deliver...

Page 14: ...l lid is closed and the lid screw is fitted l Open when the lid is open 2 Close cover and secure using fastening screw s provided 2 3 5 Ferrite bead installation for the ACT365 VCUPoE While installing the ACT365 VCUPoE Vanderbilt recommend that you place the provided ferrite core a noise suppression device around the Ethernet cable to attain a desired level of electromagnetic compatibility EMC ACT...

Page 15: ...AN Each ACT365 VCU can be connected directly to the customer network 3 1 Cabling Chart From To Network Type Cable Type Comments LAN ACT365 VCU TCP IP Cat5 6 Max distance between network devices is 100m Vanderbilt 2019 15 A 100528 b 20 05 2019 ...

Page 16: ... indicates that the ACT365 VCU is connected to the ACT365 server Flashing indicates there is an issue connecting to the ACT365 server C Fault Illuminates to indicate a fault on the ACT365 VCU Possible causes are l Ethernet was connected after power up l The ACT365 VCU cannot connect to the ACT365 server l A low power condition was detected 4 2 ACT365 VCU2A and ACT365 VCUPoE Fault indication Mains ...

Page 17: ... ACT365 VCU web interface The ACT365 VCU web interface runs on port 8040 of the ACT365 VCU To access the ACT365 VCU web interface 1 In your preferred web browser enter http NetBIOS name 8040 NetBIOS name is printed on the label on the PCB or http IP address 8040 The ACT365 VCU home page may take up to a minute to load If you do not know the ACT365 VCU NetBIOS name or IP address see How do I find t...

Page 18: ... of ACT365 VCU 5 2 Adding Cameras using Discovery To add a camera using discovery log in to the ACT365 VCU web interface see Accessing the ACT365 VCU web interface on the previous page then 1 Click the Cameras tab Automatically discovered cameras are listed in the Discovered Cameras section 2 Select a camera in the Discovered Cameras list then click Add The Probe Device dialog box displays ACT365 ...

Page 19: ...lick Probe When the probe has finished a camera snapshot displays 5 Enter an appropriate Name for the camera Vanderbilt recommend using a name that describes the camera location for example Front Door ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Configuring ACT365 VCU Vanderbilt 2019 19 A 100528 b 20 05 2019 ...

Page 20: ...era has been added it appears in the Selected Cameras list and is accessible on ACT365 5 3 Adding Cameras Manually If a camera has not been discovered automatically or is on a different IP subnet you can add the camera manually Note Only expert users should manually add cameras A camera stream URL must be entered manually and any inaccurate data entered could adversely affect the ACT365 VCU operat...

Page 21: ... firststream l Snapshot URL Camera snapshot URL for example http 192 168 1 1 firststream snapshot Camera URLs can be found on the manufacturer s websites or in the technical documentation 4 Click Probe When the probe has finished a camera snapshot displays 5 Enter an appropriate Name for the camera ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Configuring ACT365 VCU...

Page 22: ...e camera is accessible on ACT365 5 4 Installing ACT365 VCU on the ACT365 Installer Portal To add an ACT365 VCU to a customer site on the ACT365 Installer Portal 1 Log in to the ACT365 Installer Portal at ACT365 eu ACT365 is only available to registered installers You can register at ACT365 eu 2 Enter the customer portal from the ACT365 Installer Portal To do this a Click Customers to open a list o...

Page 23: ...s 3 Click the name of the door for which you wish to make the camera association 4 In the Door Camera Associations panel click the field to open a drop down list from which you can select the cameras to be associated with the door 5 Click Save 5 6 Configuring motion detection for a camera If motion detection is enabled on a camera motion events detected by that camera are recorded in the event log...

Page 24: ...ssing by default You can modify network settings through the ACT365 VCU web interface To configure the ACT365 VCU to use a static IP address log in to the ACT365 VCU web interface see Accessing the ACT365 VCU web interface on page 17 then 1 Click the Network Settings tab 2 Under Static IP Settings set the required addresses for Gateway IP Address and Subnet Mask 3 Click Apply to save changes The u...

Page 25: ... address or the unit is no longer accessible on its known IP address the red LED will flash on unit boot You can reset the ACT365 VCU to use DHCP using the following procedure 1 Set the DIP switches as follows When the blue lights start to flash this indicates that the IP reset is complete 2 Set the all DIP switches to OFF The unit reboots automatically After reboot the unit is back on DHCP 5 8 St...

Page 26: ... number of cameras Note This setting is only editable before cameras are added to the system You must also enable recording for each camera before the feed will be recorded to the HDD You can enable recording as you add each camera See Adding Cameras using Discovery on page 18 and Adding Cameras Manually on page 20 4 Click Save 5 9 Factory Reset In the event of a unit failure or forgotten ACT365 V...

Page 27: ...red LED to flash 4 Reset all DIP switches to the OFF position as pictured below OFF 1 2 3 4 5 The LEDs will turn off and the unit will reboot The ACT365 VCU is now defaulted to factory settings ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Configuring ACT365 VCU Vanderbilt 2019 27 A 100528 b 20 05 2019 ...

Page 28: ...ew a live video stream from the ACT365 VCU log in to the ACT365 VCU web interface see Accessing the ACT365 VCU web interface on page 17 then 1 Click the Live tab 2 Click the play button in the centre of any camera feed The stream may take a few seconds to buffer To display additional diagnostic information overlaid on the camera stream select the Diagnostics check box at the bottom of the screen b...

Page 29: ...65 Installer Portal To view recorded footage on the Installer Portal 1 Log in to the ACT365 Installer Portal at ACT365 eu 2 Enter the customer portal from the ACT365 Installer Portal To do this a Click Customers to open a list of customers b Click the Enter Customer Portal icon beside a customer name to enter the customer portal 3 Click Video Video Footage 4 Select the camera s for which you want ...

Page 30: ...ocal web access Exporting locally saves bandwidth and resources as footage does not need to be uploaded to the cloud to be prepared before export To export video from the ACT365 VCU log in to the ACT365 VCU web interface see Accessing the ACT365 VCU web interface on page 17 then 1 Click the Export tab 2 Select a camera from the Camera drop down menu 3 Select a date and time range for the export 4 ...

Page 31: ...ed footage When this process is complete the new video file is downloaded in accordance with your browser download settings ACT365 VCU ACT365 VCU2A ACT365 VCUPoE Installation and Operating Instructions Video Vanderbilt 2019 31 A 100528 b 20 05 2019 ...

Page 32: ...age 26 l Identify an individual ACT365 VCU Click ID Mode and all LEDs on the ACT365 VCU will flash repeatedly Click again to resume normal operation l Enable automatic firmware updates By default automatic updates are turned off If new firmware is available the update must be initiated from the ACT365 Installer Portal To enable automatic firmware updates select the AutoUpdate check box l Set a uni...

Page 33: ...e or IP address of the ACT365 VCU do one of the following l Use Windows Explorer on your PC to find the IP address of the ACT365 VCU under the Network folder Navigate to the Network folder in Windows Explorer and double click the ACT365 VCU This will take you directly to the ACT365 VCU home page l Download the VCU Discovery Tool from the Installer Utilities page of the ACT365 Installer Portal Run ...

Page 34: ...the ACT365 VCU is set to use DHCP ensure that the DHCP server on your network is running l If the ACT365 VCU is set to use a static IP address ensure that the address is set correctly 4 If the ping is successful a Log in to the ACT365 VCU web interface see Accessing the ACT365 VCU web interface on page 17 b Click the Diagnostic tab c Check that all entries under VCU Status show a status of OK 5 Lo...

Page 35: ...nload speed capabilites contact the network administrator or perform a speed test using a service such as speedtest net Note that a speed test provides a snapshot of the network performance at the time of the test network performance will vary over time and may degrade with increasing demands 8 7 Why can t I access the ACT365 VCU web server In ACT365 ensure that Enable Local Web Server is set unde...

Page 36: ...st ONVIF 2 0 profile S or later IP cameras Ensure that your camera meets this specification For more information regarding ONVIF or supported cameras visit www onvif org 8 10 Does the ACT365 VCU support camera recording Yes The ACT365 VCU ships with a 1TB SATA disk for recording storage This enables the ACT365 VCU to record each camera HDD space is split equally across the configured channels ACT3...

Page 37: ...erbilt International Ltd Clonshaugh Business and Technology Park Clonshaugh Dublin D17 KV 84 Ireland vanderbiltindustries com contact Vanderbilt 2019 Data and design subject to change without notice Supply subject to availability Document ID A 100528 b Edition date 20 05 2019 ...

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