AIR N ARC
®
200 SERIES ALL-IN-ONE POWER SYSTEM
®
WARRANTY PROCEDURE
090019-OP_r0
PAGE - XI
C
LAIMS
PROCESS
FOR
WARRANTED
V
ANAIR
PARTS
This process must be used by owners of Vanair
®
equipment in situations where a warranted item needs
repair or replacement under the terms of the purchase
warranty. Do not return items to Vanair without prior
authorization from the Vanair Warranty Administrator.
P
ROCEDURE
:
When a customer needs assistance in troubleshooting a
system and/or returning parts, follow the steps below.
1.
Locate the machine’s serial number:
The machine package serial number plate is located on
the base floor, near to the compressor mounting and the
generator tower canopy (see
Figures W-1
and
W-2
).
2.
Have a list of the symptoms/condition/malfunctions
along with any applicable temperature and pressure
readings, and also the number of operational hours
available:
3.
Contact the Vanair Service Department by phone (1-
219-879-5100) to speak with a Service Technician.
4.
Vanair Service will troubleshoot the problem based
on the information provided by the customer.
5.
If the unit cannot be returned to service, and Vanair
determines this matter may be a warranty issue, the
Service Technician may assign an RMA (Return
Material Authorization) number that will provide for
the return of the item to Vanair
®
for analysis and a
final determination as to the item’s warranty status.
6.
Vanair will need a P.O. or credit card number to cover
the cost of the part and shipping before sending a
part to a customer for warranty consideration.
7.
If the returned item, which in Vanair’s judgment is
proven to be defective as warranted, than Vanair will
WARRANTY CLAIMS
PROCEDURE
NOTE
The unit’s serial number is important to
determine the proper configuration of the
machine.
IMPORTANT
Customers have 30 days after the RMA
number is issued to return the item. If the
part is not returned within this period, the
RMA is void and any claims will be
denied.
