Troubleshooting and Care
Stuff happens – we get it. Use this information to determine whether it's time to call Vaddio Technical
Support.
Check the Status Light First
When the camera doesn't behave as you expect, check the indicator light before you do anything else.
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Blue:
Normal operation (blinks once when the camera receives a command from the remote)
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Red:
On-air tally
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Blinking red:
Video is muted (UC LED color scheme only)
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Purple:
In standby mode or booting
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Yellow:
Firmware update in progress
If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the
status light is disabled.
Power/Responsiveness Issues
What is it doing?
Possible causes
Check and correct
Nothing.
The status light is off, there
is no video, and the camera
does not respond to the
remote.
Camera is not connected to a
power source.
Verify that the camera is connected to
the Universal CCU, Quick-Connect
device, or AV Bridge MATRIX PRO
installed with it.
No power to the device providing
power to the camera.
Verify that the Universal CCU, Quick-
Connect device, or AV Bridge MATRIX
PRO is connected to power.
At least one of the cables is bad.
Check using known good cables.
The wall outlet is not active.
(Check by finding out if it powers
something else, such as a laptop or
phone charger.)
Use a different outlet.
The device providing power is bad.
Universal CCU, Quick-Connect
USB, or AV Bridge MATRIX PRO:
Buttons and display do not
illuminate.
Quick-Connect USB Mini or Quick-
Connect DVI/HDMI-SR: Power
light does not illuminate.
Contact your reseller or Vaddio
Technical Support for help
troubleshooting this issue if the camera
is connected to a Quick-Connect SR or
if it is connected to a device that
appears to be bad.
The camera is bad.
Contact your reseller or Vaddio
Technical Support.
The camera does not
respond to the remote and
the light is yellow.
A firmware update is in progress.
Wait a few minutes, and try again when
the light turns blue.
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Complete Manual for RoboSHOT 12 and RoboSHOT 30 Robotic PTZ Cameras