Contacting Vaddio Technical Support and Viewing Diagnostic Logs
H
ELP PAGE
, D
IAGNOSTICS PAGE
If you can't resolve an issue using your troubleshooting skills (or the
tables in this
manual), we are here to help.
You’ll find information for contacting Vaddio Technical Support on the Help screen.
Note
The Help page links to our standard privacy notice. This product does not record or save video files, or
store any identifying information except what you enter on the Room Labels page. However, the
camera’s IP address is considered “personally identifiable information” for the purposes of the privacy
notice. This information is stored for display to the user, but not otherwise shared or transmitted.
Your technical support representative may ask you to download the event log file from the Diagnostics
page. The log may include large numbers of internal events even when no errors have occurred.
Rebooting generates over 100 log entries.
33
Complete Manual for the IntelliSHOT-M Auto-Tracking Camera
