9 Trouble-shooting
Problem
Possible cause
Solution
The milk contains large
bubbles and squirts out of
the milk spout or there is
little froth.
▪
The milk is not cold
enough.
▪
The milk used was
not skimmed or semi-
skimmed.
▸ Use skimmed or semi-
skimmed milk at a temperat-
ure of 5 °C.
▪
The adjusting knob
was not turned cor-
rectly to one of the
three milk positions.
▸ Turn the adjusting knob to the
left or right until set to the re-
commended position (see
page 23).
▪
The lid of the milk
frother is dirty.
▪
The adjusting knob of
the milk frother is
dirty.
▸ Clean the lid and adjusting
knob of the milk frother (see
page 36).
▪
The connection
nozzle is dirty.
▸ Clean the connection nozzle
(see page 38).
The milk does not come
out of the milk spout.
▪
The lid of the milk
frother is dirty.
▸ Clean the lid of the milk
frother (see page 36).
▪
The milk tube has not
or not correctly been
inserted.
▸ Insert the milk tube in the
milk frother lid (see page 13).
9.3
Other possible problems
Problem
Possible cause
Solution
The appliance does not
come on.
▪
The plug (of the
mains cable) is not
plugged into the
mains socket.
▪
The appliance is dis-
connected.
▸ Plug into the mains socket.
▪
The main switch is
not turned on.
▸ Press the main switch (see
page 14).
The infuser cannot be ex-
tracted.
▪
The appliance has
not been switched off
correctly.
▸ Press the ON/OFF button
(see page 19).
The appliance requests a
third rinse cycle at the
end of descaling.
▪
The water tank was
not filled to the MAX
level.
▸ Empty the drip tray.
▸ Follow the instructions dis-
played by the appliance and
perform a third rinse cycle.
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