X2-3232: Modular Matrix Switcher 32x32
U.T.E. electronic GmbH & Co. KG
72
www.ute.de
9. Troubleshooting & Maintenance
Problems
Potential Causes
Solutions
Output image with ghost
Bad quality of the
connecting cable.
Try another high quality
cable.
Impropriate image setting
of the displayer.
Adjust corresponding
image settings.
Output image with color
losing or no video signal
output
Fail connection.
Reconnect the displayer
and the matrix.
No output image when
switching
No signal at the input /
output end.
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection.
Make sure the connection
is good.
The switcher is broken.
Contact an authorized/
your dealer for repairing.
IR remote does not work
Run out of battery.
Change for another battery.
IR remote is broken.
Contact an authorized/
your dealer for repairing.
POWER
indicator doesn’t
work or no respond to any
operation
Fail connection of power
cord.
Make sure the power cord
connection is good.
EDID management does
not work normally
The HDMI cable is broken
at the output end.
Change for another HDMI
cable which is in good
working condition.
There is a blank screen on
the display when switching
The display does not
support the resolution of
the video source.
Switch again.
Manage the EDID data
manually to make the
resolution of the video
source automatically
compliant with the output
resolution.
Static becomes stronger
when connecting the video
connectors
Bad grounding.
Check the grounding and
make sure it is connected
well.
