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Problems
1. Gate 1 or Gate 2 will not operate. Single gate installation.
2. Gate 1 or Gate 2 will not operate. Dual gate installation.
3. Gate 1 and Gate 2 will not operate. Dual gate installation.
4. Single or Dual gate installation opens or closes very slow.
5. Single or Dual gate installation will not automatically close.
6. Single or Dual gate installation automatically opens instead of automatically closing.
7. Gate begins to open or close, but stops and reverses after a couple of seconds.
8. Pressing the “RESET” button only, causes the gate to operate (open, close and stop) acts
like transmitter.
9. Transmitter (Remote control) will not operate the gate.
10. Photo eye or other safety accessory will not reverse the gate when closing.
11. Transmitter operating range seems short
12. Gate 1 or 2 opens and closes, but stop positions have changed
13. Gate 1 or Gate 2 only operates in one direction
1. My single gate will not
operate: (connected to
Gate I or Gate II)
This assumes that the
inline 15 AMP fuse in the
Plug N Go Harness has
been checked.
1. Open control box cover and locate the “Open/Close
Command” push button and press it to operate the gate.
2. Press the “Reset” push button located above the open close
command, then push the “open/close command” push button
to operate the gate.
3. When pressing the “open/close command” push button, listen
for a clicking sound, if click is heard then verify:
A. Verify the correct control switch is “ON” corresponding
to the Gate 1 or Gate 2 connector the linear actuator is
connected to.
B. If step A switch setting was correct, then the problem is
most likely low power.
C. Low power can be caused by two things – Low battery
voltage or a bad connection at the battery. Battery will need
to be load tested to verify it is good. Replace battery or
correct connection problem at battery.
4. Remove the receiver connector plugged into the J1
connector. Press the “Open/Close Command” button and
verify gate operates. Reconnect Receiver and test again.
5. Disconnect linear actuator connector from the control board
and connect it to the other (Gate 1 or Gate 2) connector on
the control board. Then set the corresponding control switch
to the “ON” position. Press the “Open/Close Command”
button and verify gate operates. If gate operates on the other
connector that is acceptable.
6. If gate still does not operate please call the Sentry support
staff for more information.
