9
World Wide Web
The site contains useful product information, documents, and manuals. Go to:
http://www.usr.com
Are You Still Having Problems?
1. Call the dealer who sold you the modem.
The dealer may be able to troubleshoot the problem over the phone or may request that you
bring the modem back to the store for service.
2. Call the U.S. Robotics Technical Support Department.
Questions about U.S. Robotics modems can be answered by technical support specialists. The
technical support contact information can be found in a table at the end of this guide.
Country Voice
Online
Support
Hours
United States
(801) 401-1141
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., M-F CST
Canada
(801) 401-1145
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., M-F CST
Argentina
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Brazil
AT&T (877) 487-6253
9:00 A.M. – 5:00 P.M., M-F CST
México
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Chile
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Colômbia
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Costa Rica
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Peru
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Puerto Rico
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Venezuela
AT&T (877) 643-2523
9:00 A.M. – 5:00 P.M., M-F CST
Regulatory Information
Manufacturer’s Declaration of Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois, 60173
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15, Class B:
Operation is subject to the following conditions:
1) this device may not cause harmful electromagnetic
interference, and
2) this device must accept any interference received including interference that may cause undesired operations.
This equipment complies with Part 15 for Home and Office use.
Caution to the User:
The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
FCC Part 68 Registration
Customer Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment
is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.
This equipment uses the following Universal Service Order Code (USOC) jacks: RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC
Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also compliant. See this document for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone
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