universalblue UBE2406-21, User Manual

Page: 69 / 82

69
12. TROUBLESHOOTING
Problem Possible causes What to do
The induction
hob cannot be
turned on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch
controls are
unresponsive.
The controls are
locked.
Unlock the controls. See section
‘Using your induction cooktop’ for
instructions.
The touch
controls are
difficult to
operate.
There may be a slight
film of
water over the controls
or you
may be using the tip of
your
finger when touching
the
controls. Make sure the touch control area is
dry and use the ball of your finger
when touching the controls.
The glass is
being scratched.
Rough-edged
cookware.
Unsuitable,
abrasive
scourer or
cleaning
products
being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.