Chapter 5
Troubleshooting
Troubleshooting E100 SCSI
This section contains tips and procedures to use if you are having dif-
ficulty with the E100’s Ultra SCSI feature and/or the devices attached
to it.
Problem:
The devices attached to the E100 don’t appear on the Desktop.
Cause 1:
The E100 is not properly installed.
Solution:
Open the Control Panel and see if the E100 appears in
the scroll box. Review the installation procedures.
Make sure that the E100 is plugged into the enhanced
PCI marked Slot A and that it is securely seated in the
slot.
Cause 2:
Damaged or disconnected cables.
Solution:
Use Hard Disk ToolKit and rescan the SCSI bus. Make
sure all cables are securely connected. Check for
damaged or bent pins in the cable connectors. Have an
authorized technican check for cable integrity.
Cause 3:
Devices are not powered on.
Solution:
For external devices, check the power switch. For
internal devices, make sure power cables are securely
attached.
Problem:
The E100 doesn’t appear in the Control Panel.
Cause:
The E100 is not properly installed.
Solution:
Review the installation procedures. Make sure that the
E100 is plugged into the enhanced PCI slot marked
“Slot A” and that it is securely seated in the slot.