Ultratec Supercom 4400 User Manual Download Page 73 | Manualshive

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C H A P T E R

CARE & REPAIR

Ordinary care of your Supercom 4400 requires replacing the
batteries when they no longer hold a full charge. If you have any
other problems, you may be able to solve them by reading the
troubleshooting section.

Besides the battery compartment, the Supercom 4400 has no other
user-serviceable parts. Any repair work should be done by a
qualified service person. If you try to repair the unit yourself, you
may damage the Supercom 4400 and you will void your warranty.
The repair section explains how to get help.

About the batteries

p. 72

Replacing the batteries

p. 73

Troubleshooting

p. 74

Repair

p. 76

C A R E & R E PA I R • 7 1

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Summary of Contents for Supercom 4400

Page 1: ...305 014000 USING YOUR SUPERCOM 4400...

Page 2: ...c coupler that could send and receive teletypewriter signals over the telephone lines His invention the Weitbrecht Modem enabled people who are deaf to use the telephone for the first time While moder...

Page 3: ...Using Turbo Code 23 Turbo Code interrupt 24 Reading conversation memory 25 Clearing conversations 26 CHAPTER 3 Advanced calling p 27 Using the greeting memo 28 Using the TTY Announcer 29 Wait for res...

Page 4: ...aring all memos 56 Saving a conversation as a memo 56 CHAPTER 6 Directory p 57 Saving a telephone number 58 Dialing from the direcotry 59 Editing a number 60 Clearing a number 60 Clearing all telephon...

Page 5: ...the batteries 73 Troubleshooting 74 Repair 76 CHAPTER 9 Codes p 77 Setting the Baudot code baud rate 78 Optional ASCII code 78 Turbo Code lock 81 APPENDIX A Using an external printer p 83 Setting up a...

Page 6: ...Supercom 4400 should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power compa...

Page 7: ...rformance 12 Do not use the Supercom 4400 to report a gas leak in the vicinity of the leak 13 Ultratec recommends plugging your Supercom 4400 into a surge protected outlet This will protect the TTY fr...

Page 8: ...lay service Other features that make calling quick and easy are Auto answer answers calls while you are gone and plays back messages when you return or when you call from another TTY Call progress dis...

Page 9: ...Overview of the Supercom 4400 INTRODUCTION 7 Top view Back view...

Page 10: ...8 INTRODUCTION...

Page 11: ...s you need to use the batteries during a power outage or while traveling The best way to use the Supercom 4400 is to plug in a telephone line This is called direct connect But if you cannot plug in a...

Page 12: ...0 SETUP warranty The picture above shows how to set up for direct connect use Direct connect means that the telephone line is plugged directly into the Supercom 4400 You do not need a telephone When y...

Page 13: ...d of telephone line When the telephone line is directly connected to the Supercom 4400 you need a standard analog home telephone line with either pulse or tone dialing If you plan to use the Supercom...

Page 14: ...earing person that you are calling from a TTY It alerts the person by sending several audible tones over the telephone line every few seconds Auto ID helps emergency services such as 911 detect that y...

Page 15: ...D 9 Ctrl 1 Press the options key hold down the key and press the key 2 Press the key until you see the Auto ID option on the display 3 Press the to change the setting 4 Press the key Esc Spacebar Retu...

Page 16: ...answer Or use the options function to change a setting All 14 SETUP automatically dials the relay service page 33 2 Ctrl dials a telephone number page 18 1 Ctrl turns an external printer on page 84 3...

Page 17: ...bers to find more information about each function Ctrl SETUP 15 saves telephone numbers page 58 Bksp Ctrl turns on the TTY Announcer page 29 Space Ctrl saves last conversation as a memo page 56 7 Ctrl...

Page 18: ...s on the relay voice announcer p 30 Announcer Turns on the TTY Announcer p 29 Interrupt Interrupts the other person s typing p 24 Auto busy Redials a busy number up p 38 redial to 30 times Wait for Fl...

Page 19: ...allows you to interrupt the other person while he or she is typing Making a call in direct connect p 18 Dialing tips p 19 Answering a call in direct connect p 21 Acoustic calling and answering p 22 U...

Page 20: ...s the dial key hold down the key and press the key 3 Type the telephone number you are calling Use the key to correct mistakes Press the key to dial the number 4 When you see an answer on the display...

Page 21: ...ercom 4400 in an office The exact method of dialing will depend on your local telephone system Dialing a TTY call should be the same as dialing a voice call Use a comma to put in a one second pause Fo...

Page 22: ...al by following these steps 1 Dial the number on the telephone 2 Turn on the Supercom 4400 3 Press any key on the Supercom 4400 to go on line 4 Hang up the telephone Selecting a carrier of choice You...

Page 23: ...in direct connect 1 The ring flasher flashes when the telephone rings 2 Turn on the Supercom 4400 The display says RING 3 Type a greeting and wait for an answer 4 Turn off the Supercom 4400 when you f...

Page 24: ...sure the telephone cord is on the left side 2 Turn on the Supercom 4400 If you are answering a call type a greeting If you are making a call go on to Step 3 3 Dial the number on the telephone 4 When y...

Page 25: ...lso allows you to use the special shift characters on the top row of your TTY example _ If your call is connected in Baudot these characters cannot be received or printed at the other end of the line...

Page 26: ...You can choose to stop and let the other person go ahead or continue typing yourself You may also see INTERRUPT on your display without being connected in Turbo Code if the other person taps the spac...

Page 27: ...the memory is full the Supercom 4400 starts clearing the oldest conversations to make room for new ones Shift 1 Press the left arrow key hold down and press the key to move back in memory To move fas...

Page 28: ...erases all conversations but does not clear memos directory entries or auto answer messages Follow these steps to clear all conversations 1 Press the clear key You will see CLEAR CONVERSATION on the...

Page 29: ...e greeting memo p 28 Using theTTY Announcer p 29 Wait for response p 30 Using the relay voice announcer p 30 Saving relay information p 31 Relay dialing p 33 About E Turbo p 34 Relay dialing with E Tu...

Page 30: ...ill see EDIT MEMO on the display 2 Type GREETING and press the key This tells the Supercom 4400 that you want to edit the memo named Greeting 3 Press the clear key You will see CLEAR CONTENTS Y N on t...

Page 31: ...expecting a voice call and may hang up if no one responds after they say hello Spacebar Ctrl 1 Dial a number see pages 18 20 and 22 for more information on dialing If you are using direct connect watc...

Page 32: ...er The relay voice announcer is a recording that tells a voice caller you are answering with a TTY and that the call should go through a relay service When the signal light flickers telling you that s...

Page 33: ...ss the to change the setting to YES Press 3 Type the voice relay service telephone number This is the number the relay voice announcer will tell people to use See Using the relay voice announcer on pa...

Page 34: ...ed when you press saving time whenever you place a relay call For more information about dialing relay see page 33 Note If you are in an office remember to include the appropriate dialing prefix to di...

Page 35: ...ay number is 711 3 When the relay service starts ringing the Supercom 4400 signal light flashes slowly and LINE IS RINGING is displayed 4 When the Communications Assistant CA answers the call his or h...

Page 36: ...idual wishes Makes relay calls faster and more efficient by automatically handling the details Allows the TTY user to control the speed at which text is displayed Note The Supercom 4400 only uses E Tu...

Page 37: ...elect as many preferences as you want Available User Preference Settings D Do not dial through Z Do not type recordings verbatim V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Rel...

Page 38: ...ll basis by following the steps in Selecting a carrier of choice on page 20 5 Leave the USER ID setting blank unless told otherwise by your TRS Press the key to exit this menu Controlling the speed of...

Page 39: ...elay key hold key and press the key DIALING THRU RELAY is briefly displayed TYPE DIAL THRU NUM is displayed 3 Type the number of the person you wish to call and press 4 CHECKING DIAL TONE is briefly d...

Page 40: ...TTY If you want to change TTYs in the middle of a conversation you can put the call on hold go to another TTY and tell the Supercom 4400 to hang up You must be using direct connect to use this feature...

Page 41: ...NUM OR CR 3 Dial the second number and begin your conversation 4 Press to reconnect to the first person You now have a three way calling conversation If the second number is busy press to reconnect wi...

Page 42: ...the line with another person 1 Press the dial key You will see TYPE NAME NUM OR CR on the display 2 Type an hold down the key and press the key 3 Type the number of the extension to which you are tra...

Page 43: ...lls You must be using direct connect to turn on auto answer How auto answer works p 42 About auto answer memory p 42 Turning on auto answer p 43 Turning off auto answer p 43 Interrupting auto answer p...

Page 44: ...ng else you want or you can choose any of your other memos to use as your out going auto answer memo If the caller leaves a TTY message the Supercom 4400 saves the message in auto answer memory and ad...

Page 45: ...key or turn off the Supercom 4400 to turn off auto answer If you see REVIEW MESSAGES Y N on the display when you press the key press the key to read messages or press the key if you decide not to read...

Page 46: ...splay shows how many messages you have 1 Press the key to turn off auto answer 2 Press the key to read your messages Each message begins with 5 dashes Press the to pause Press the again to continue 3...

Page 47: ...messages the next time you turn on auto answer Changing the contents of the pre programmed auto answer memo 1 Press the memo key You will see EDIT MEMO on the display 2 Type ANSWER and press the key t...

Page 48: ...ame when you read through the list of memos See the Memos chapter on page 51 for more information about memos Auto answer options Setting the number of telephone rings You can set the Supercom 4400 so...

Page 49: ...UTO ANSW VOICE ON on the display 3 Press the to change the setting to OFF 4 Press the key to leave options Clearing auto answer messages Most of the time you will clear messages after you read them bu...

Page 50: ...change the setting to YES 4 Press the key You will see 5 Type a password using up to 8 characters You cannot use or symbols The character is part of your password 6 Press the key 7 Press the key to le...

Page 51: ...nds END OF MESSAGES at the end 6 When your Supercom 4400 asks Clear messages Y N press the key to clear them Your Supercom 4400 sends Messages cleared and hangs up to wait for the next call If you dec...

Page 52: ...50 MEMOS...

Page 53: ...eate when you save a conversation A memo that contains a message perhaps about an upcoming meeting that you want to send to several people There is no limit to the number of memos you can save as long...

Page 54: ...he key and press the key The display asks for a memo name 2 Type a name and press the key Names can be up to 8 letters numbers or spaces The display shows the memo name with space to type the memo 3 T...

Page 55: ...rrow key move the memo back and forth across the display The key erases characters The key starts a new line when the memo is printed The remain key shows the amount of free space in memory The clear...

Page 56: ...s the key 2 Press the until you see the name of the memo you want to send You can type the name instead of pressing the if you wish 3 Press the key The Supercom 4400 sends the memo Press the key if yo...

Page 57: ...ey shows the amount of free space in memory The clear key erases the memo contents 4 Press the key when you finish Clearing a memo 1 Press the memo key You will see EDIT MEMO on the display 2 Press th...

Page 58: ...ry until you clear it The memo can be edited in the same way as any other memo Follow these steps to record a conversation 1 Press the save conversation key 2 Type a new memo name and press the key Th...

Page 59: ...o the number of telephone numbers you can save as long as the total number of characters in all directory entries and memos is less than 9 400 Saving a telephone number p 58 Dialing from the directory...

Page 60: ...9 400 total characters for telephone numbers and memos Back Space Ctrl 58 DIRECTORY 1 Press the directory key hold down the key and press the key 2 Type a name and press Names can be up to 8 letters...

Page 61: ...e an to put a hook flash into numbers you dial during a call A hook flash is used in a voice mail system or to transfer a call You cannot use and with pulse dialing Here is an example of an entry for...

Page 62: ...display 2 Press the until you see the number you want to clear 3 Press the clear key You will see REMOVE DIR ENTRY Y N on the display 4 Press the key to clear the entry Press the key if you decide no...

Page 63: ...f auto answer rings p 63 Setting the auto answer memo p 64 Changing the auto answer password p 64 Changing the greeting memo p 65 Saving relay information p 65 Turning offTurbo Code p 66 Turning on E...

Page 64: ...ays right to left This is the best mode for TTY conversations You can set the display mode to left to right In this mode a small circle appears at the left side of the display and leads text from left...

Page 65: ...hange the setting to PULSE 4 Press the key to save the setting and leave options or press the key to save the setting and go to the next option Setting the number of auto answer rings Follow these ste...

Page 66: ...he key to save the setting and go to the next option Changing the auto answer password Follow these steps to change your password 1 Press the options key You will see PRINT UP LOW CASE on the display...

Page 67: ...key 1 Press the options key You will see PRINT UP LOW CASE on the display 2 Press the key until you see EDIT RELAY INFO NO on the display 3 Press the to change the setting to YES 4 Press the key You w...

Page 68: ...ave options or press the key to save the setting and go to the next option Turning on E Turbo Note This option will not be displayed if Turbo Code is off Follow these steps to turn on E Turbo 1 Press...

Page 69: ...dings verbatim V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Relay X Do not explain Relay C Request calling card E English language G German language R French language S Spanish...

Page 70: ...USER ID setting blank unless told otherwise by your Telecommunications Relay Service Note You must turn E Turbo on before you can set USER ID 1 Press the options key You will see PRINT UP LOW CASE on...

Page 71: ...the key until you see ASCII SEEK TIME 3 on the display 3 Type a number to change the setting to any number between 0 and 9 4 Press the key to save the setting and leave options or press the key to sa...

Page 72: ...70 CARE REPAIR...

Page 73: ...eshooting section Besides the battery compartment the Supercom 4400 has no other user serviceable parts Any repair work should be done by a qualified service person If you try to repair the unit yours...

Page 74: ...nplug the AC adapter 2 Turn on the Supercom 4400 for 30 minutes you can still use it for calls during this time 3 The batteries are fine if the power light still glows steadily after 30 minutes If the...

Page 75: ...argeable batteries contain nickel and cadmium Do not burn or puncture them If you do they could release toxic material that could injure you Do not dispose of them in household trash For information a...

Page 76: ...s not help and you have a Turbo Code connection try changing from Turbo Code to Baudot code Hold down the and keys and press the key An incoming message does not make sense If you have a handset in th...

Page 77: ...t AC adapter it should be a 9VDC 650 ma adapter If you still have a problem contact your dealer or Ultratec The Supercom 4400 works fine in the evening but does not work during the day You may have pl...

Page 78: ...the Supercom 4400 Repair If your Supercom 4400 is not working we may be able to help you solve the problem over the telephone Call Ultratec at the number on the inside front cover Sending the Supercom...

Page 79: ...d out if your Supercom 4400 has ASCII code press the code key then press the If the display says CODE ASCII you have ASCII code Press the key Setting the Baudot code baud rate p 78 Optional ASCII code...

Page 80: ...e 45 to use only 45 5 baud Baudot Most Baudot TTYs use 45 50 to use only 50 baud Baudot TTYs purchased in Australia New Zealand or South Africa use 50 baud 5 Press the key You will see BAUDOT CODE ON...

Page 81: ...ng of the next line The default is CR To connect your Supercom 4400 with a computer the other person should use 300 baud half duplex 8N1 and CR settings Turning on ASCII code and changing options The...

Page 82: ...press the key to save the setting and go to the next option Note that selecting zero will turn off ASCII code Your Supercom 4400 will not try to use it even if the other TTY is using ASCII code Making...

Page 83: ...connection it waits until the other person changes to ASCII or you change the code option setting to automatic or Baudot with the code key Turbo Code lock Turbo Code lock ensures that a call remains i...

Page 84: ...82 USING ANN EXTERNAL PRINTER...

Page 85: ...print out your conversations auto answer messages and memo and directory listings Setting up an external printer p 84 Turning the printer on and off p 84 Other printer information p 85 Printing memos...

Page 86: ...over on the Supercom 4400 2 Plug the printer cable into the Supercom 4400 printer port 3 Plug the other end of the printer cable into the printer 4 Plug the printer s electrical plug into an electrica...

Page 87: ...mo 1 Press the memo key You will see EDIT MEMO on the display 2 Type the name of the memo or press the to read through the list of memos 3 Press the key when you see the name of the memo you want to p...

Page 88: ...entry Printing a list of numbers in the directory 1 Press the directory key You will see DIR NAME on the display 2 Press the The display shows the first number in the directory If you only want to pr...

Page 89: ...e key so that it affects every key you press after that until you unlock it To lock the key or the key press the key twice To unlock the key press it one more time For example to read conversation mem...

Page 90: ...put 10 dbm Turbo Code E Turbo 100 baud average 7 data bits ASCII Code optional 7N1 8N1 7E1 and 7O1 110 and 300 baud Answer and originate Full and half duplex Compatible with Bell 103 modems Memory 32K...

Page 91: ...phone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the nu...

Page 92: ...hat Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment NOTICE The Ringer Equivalence Number REN for this terminal equipment is 1 2B The REN...

Page 93: ...t code auto setting 78 baud rates 78 88 shift characters see Special characters C Calling Three way 39 Change to other TTY 38 Cleaning 4 Clear key 15 16 26 45 47 53 55 56 59 60 69 Code key 15 16 77 78...

Page 94: ...on and off 84 Pulse dialing 11 65 R Reception problems 74 Redialing 19 Redial auto busy 38 Relay dialing 33 dialing with E Turbo 37 setting preferences see E Turbo setting relay preferences Relay key...

Page 95: ......

Page 96: ...sation SKSK Type SKSK to end the conversation Q Some people prefer to type Q instead of a question mark because it saves time and is easier to type You can use punctuation marks such as commas and per...

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