Customer Service: 888-269-7477
PROBLEM SOLVING
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105
My
CapTel
840i does not ring
Check that the RINGER is not set to Mute in the Options menu. See page 88.
I want to make captioned calls at work, but I don’t hear a dial
tone when I pick up the handset.
If you need to dial a “9” or another number to get an outside line, then you
must dial the “9” before placing your call. When programming a Speed Dial
button, be sure to include the dialing prefi x before the phone number.
What does “No Network Connection” prompt on my screen mean?
It means that the
CapTel
840i is not able to send and receive data over the
Internet. Check your connections again to confi rm that you are connected to
Internet service, and that your Internet service is working properly. If the
problem persists, please contact
CapTel
Customer Service for help.
Can I use the Internet on my computer at the same time that
I am on the
CapTel
840i phone with captions?
Yes. At times, you may experience slightly slower captions. But there should
be no major diffi culty using both the Internet with your computer and using
your
CapTel
phone at the same time.
Leaving messages on answering machines
You may begin leaving your message as soon as you see (BEEP) on the display
screen or hear the recorded greeting end.
If you receive no further information, you may assume your message was
recorded. If the answering machine is capable of confi rming that a message
was left, you will see the confi rmation message on the
CapTel
display.
Problem Solving
