Ultratec CapTel 840i How-To Manual Download Page 108 | Manualshive

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PROBLEM SOLVING

Customer Service: 888-269-7477

Using automated (touchtone) systems

With

CapTel

, you can easily navigate through automated phone menu

systems (example: press “1” for sales, press “2” for shipping, etc.). You can
press number buttons at any time during a call to make selections. You do
not need to wait for captions prior to pressing your selection. The captioning
service continuously transcribes anything that is said over the phone,
regardless of what you are saying or which buttons you press.

NOTE:

Some automated systems have very short response times which may

disconnect you. If this happens, simply hang up and try the call again.

Difficulty hearing over the

CapTel

840i handset

• Try adjusting the volume setting by pressing the VOLUME bar. To increase

the volume, press and hold the right side of the bar. Watch the status lights
above the VOLUME bar to know what the setting is. See page 30.

• Try adjusting the TONE setting to enhance different frequency sounds. Press

the TONE key to emphasize HIGH, MEDIUM, or LOW frequency sounds. See
page 31 for details.

Display screen seems to be “stuck” at Waiting for Captions
status bar. Nothing seems to be happening.

• Press the CAPTIONS button off and then on again.

• Hang up your

CapTel

840i phone and try to place the call again.

• If you are still experiencing the problem, unplug your

CapTel

840i from the

power adapter, wait 10 seconds, then plug the power back in again. This
“resets” the

CapTel

840i, in the same way you might “reset” your computer.

Try making the call again. Warning: resetting the phone will erase any
conversations saved in memory.

• Try unplugging the

CapTel

AC adapter, then turning off the Router and the

Internet modem. Wait a few seconds, then turn on the modem (make sure
it’s fully reset, with lights going steady). Next, turn on the Router, making
sure it is fully reset. Then plug in the

CapTel

phone AC adapter, all in that

order. Wait for the logo screen to appear.

• If the problem still persists, please contact

CapTel

Customer Service for help.

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Summary of Contents for CapTel 840i

Page 1: ...305 018110 12 17 CapTel 840i How to Guide ...

Page 2: ...not support digital PBX system unless analog port available 3 5 mm Neckloop Headset 2 5 mm Headset with microphone Ethernet or WiFi wireless network AC power Approvals FCC approved ACTA Product Labeling Number US D8KTE00BCAPTEL840 REN 0 0B Conversation Memory Up to 50 conversations or 62 000 characters saved in memory Caller ID History Up to 50 entries Answering Machine 63 Recordable messages 2 mi...

Page 3: ...with confidence Please take a moment to read this guide and learn How to start using your CapTel phone How your CapTel phone works How to get help when you have questions We want the CapTel phone to be enjoyable and convenient for you As you use your new phone we welcome your questions and comments If we can help please call Thanks again for choosing CapTel Sincerely CapTel Customer Service 1 888 ...

Page 4: ...t sounds are on the line 32 Section 3 Viewing Captions 33 Turning captions on off during a call 34 Viewing corrections 34 Reviewing captions during a call 35 Reviewing captions after hanging up 36 Saving conversations 38 Erasing all conversations 40 Changing the caption font size 41 Setting the color of the captions 43 Setting how captions scroll across the Display Screen 45 Adjusting the brightne...

Page 5: ...ntact in the Phone Book 76 Removing a contact from your Phone Book 78 Section 7 Using Speed Dial Buttons 79 About the Speed Dial buttons 79 Saving phone numbers in the Speed Dial buttons 80 Editing phone numbers in the Speed Dial buttons 81 Dialing with the Speed Dial buttons 82 Section 8 Settings 83 Setting the Captions button to on off 84 Turning Spanish captions on off 86 Adjusting the volume o...

Page 6: ... The CapTel 840i phone does not generate captions of the phone call on its own The phone works with the Captioning Service over the Internet to display captions during your calls 4 HOW CAPTEL WORKS Customer Service 888 269 7477 Captioning Service Captions show you everything the caller says You Caller captions voice Telephone Connection Internet Connection Captions are provided by a free Captionin...

Page 7: ...your CapTel 840i Registering your CapTel 840i Phone What is in the Box Your CapTel 840i includes the following parts CapTel 840i Phone Telephone Cord Power Adapter to plug into a wall outlet Important Use only the power adapter that came in the box with your CapTel 840i Ethernet Cable to connect to Internet service not necessary for WiFi installations CapTel Setup Guide and CapTel How to Guide SEC...

Page 8: ...Overview of CapTel 840i Phone 1 2 3 4 5 6 7 8 9 10 11 12 13 14 6 GETTING STARTED Customer Service 888 269 7477 ...

Page 9: ...l History Also lets you go back during a call to review captions that have already scrolled off the display screen 5 NO Exit Button Allows you to respond No to questions or commands on the display screen and to Exit out of the Options list 6 DOWN Arrow Button Allows you to move down through items in the Options list and move through entries in your Phone Book Answering Machine messages or Call His...

Page 10: ... recently called phone numbers Lift the handset and press REDIAL button to dial the last phone number called Leave the handset down and press the REDIAL button to review dial up to the last 10 numbers called 10 FLASH Button Some telephone service features like Call Waiting require a hook flash The hook flash is a very brief interruption of the connection like hanging up the phone for one second Th...

Page 11: ...ume press the right side of the VOLUME bar To decrease the volume press the left side of the VOLUME bar There are 12 volume levels Watch the light panel above the VOLUME bar to know what the current volume setting is To prevent your CapTel phone from returning to a mid range volume setting whenever the phone is hung up see Saving the Captions Volume on page 92 WARNING The maximum volume setting on...

Page 12: ...ill cause damage to the phone or PBX system 2 Ethernet Jack Plug the Ethernet cable provided here to connect to your Internet Service NOTE If you are connecting to the Internet using a WiFi network you do not need to connect the Ethernet cable 3 Ethernet Status Light Lets you know if your Ethernet cable is connected to the Internet and whether activity is on the line NOTE The LNK ACT indicator doe...

Page 13: ...pe of listening device with the CapTel 840i to maximize the audio quality or to enjoy your new phone hands free Simply plug the headset assistive device into the appropriate 2 5 mm or 3 5 mm audio jack located on the right edge of the CapTel 840i phone Open the protective cover to reach the jacks 2 5 mm jack incoming outgoing audio 3 5 mm jack incoming audio only ...

Page 14: ...tem without an analog port may damage the phone and the PBX system 3 Standard electrical power AC adapter plugs into standard wall outlet Select a location Set up the CapTel 840i in a place where There is a high speed Internet Ethernet jack or your wireless router is located nearby There is a telephone jack nearby can be analog line DSL with filter VOIP fiber optic or Digital Cable phone service T...

Page 15: ...e end of the telephone cord into the telephone jack labeled Line 1 located on the back top edge of the CapTel 840i Use the telephone cord included with your new CapTel 840i phone 2 Plug the other end of the telephone cord into a telephone wall outlet NOTE If you need to connect more than one device to the same telephone line please see Sharing a Telephone Line Jack on page 107 WARNING Be sure to u...

Page 16: ...n whichever language you select 1 When the CapTel screen lights up select which language you would like Press the UP arrow or DOWN arrow until the language you want is highlighted 2 Press the YES button to accept NOTE You can change the Language setting at a later time Please see Turning Spanish Captions On Off on page 86 Please Select Language English Español Press YES to Accept English English ...

Page 17: ...sure to use the Ethernet cable that came with your new CapTel 840i phone 2 Connect the other end of the Ethernet cable into the jack you use to access your Internet service Depending on how your Internet service is set up for your home office you could be plugging into any of the following An available Ethernet jack on a digital cable modem An available Ethernet jack on a DSL modem An available Et...

Page 18: ...ll work with your modem The router should support DHCP Connect the router to your DSL Cable Modem Then connect the CapTel 840i to the router or switch using the Ethernet cable as shown below If your Internet outlet is in a different room from where you plan to use CapTel see the Setup Guide for instructions All Outlets Located Together Wired Setup Example 1 All of the connection outlets telephone ...

Page 19: ...et using the WiFi network You do not need to plug in an Ethernet cable To set up your CapTel for WiFi use you will need to know the name of your wireless network also called the SSID as well as any passwords that may be necessary to access the network The way you access your WiFi network with CapTel will be very similar to how you access the network from a computer or mobile device ...

Page 20: ...e Press the YES button to select NOTE CapTel may detect wireless networks in your location that you do not recognize such as a wireless network from a neighbor or nearby office Be sure to select the SSID that matches your WiFi network If you do not see the network you want listed try moving your CapTel phone to an area closer to your wireless router and selecting Refresh Network List CapTel will r...

Page 21: ...al characters i e press the 1 key repeatedly NOTE Depending on the type of security on your wireless network you may not be asked to enter a password 5 After you have entered the password press the YES button to accept CapTel will save your network settings and connect to your wireless network TIP Some passwords are case sensitive Press the UP arrow button to shift lock for capital letters Press t...

Page 22: ...1 30 press the 1 key twice then press the 3 key followed by the 0 key NOTE Once your CapTel phone connects to the Internet it automatically checks to make sure that you have the most current software version If needed your phone will automatically update its software over the Internet connection Watch the display screen to follow the progress Your CapTel phone may reboot as part of the update proc...

Page 23: ... 5 When you have set the time and date press the YES button to save SET THE TIME AND DATE 12 13 AM 10 15 2018 Use 2 for AM Use 7 for PM Use the keypad to enter the Time and Date Press YES to accept or NO to exit TIP To change the time from AM to PM make sure the AM PM section is highlighted then press the 2 key for AM and the 7 key for PM ...

Page 24: ...vice Follow the directions on the screen to register Register online at www CapTel com register Or press the blue Customer Service button to reach an Installation Help Specialist Once you ve registered press the CAPTIONS button to clear the registration screen and continue 1 The display screen alerts you that you should read and agree to the Terms Conditions for using CapTel 2 The display screen l...

Page 25: ...Terms Conditions are accepted To review the Terms Conditions wording again press the CAPTIONS button The Terms Conditions information will appear again and you will have another opportunity to accept the Terms Conditions by pressing the YES button If you have any questions about the Terms Conditions or how to register your CapTel phone please press the blue Customer Service button for assistance T...

Page 26: ...lpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV button Available 24 hours a day 7 days a week Closed on major holidays Help materials are also available online at our website Phone 1 888 269 7477 Available 24 hours a day 7 days a week FAX 608 204 6167 Mail CapTel Customer Service 450 Science Drive Madison WI 53711 Email CapTel C...

Page 27: ...and how to answer incoming calls with your CapTel 840i TOPICS Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book Answering an Incoming Call Adjusting the Volume Adjusting the Sound TONE Knowing What Sounds are on the Line SECTION 2 Making and Answering Calls ...

Page 28: ... okay if the captioning service connects before you finish dialing the phone number just keep dialing 5 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your call hang up the handset TIP Remember to dial 1 area code if the number you are calling is long distance TIP Need more tim...

Page 29: ...ll dial the phone number for you automatically As you dial the display screen shows the status as your CapTel phone connects to the captioning service letting you know when captions are ready 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your call hang up the handset Dialing...

Page 30: ...arrow buttons to find the person you want to call 5 Pick up the handset Your CapTel phone dials the number for you automatically 6 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your call hang up the handset OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone...

Page 31: ...ht on 3 Pick up the handset and answer the call as you normally would 4 Listen or watch the signal meter for a response Watch the display screen for captions TIP If you answer on an extension telephone and want to get captions just pick up the CapTel handset and press any of the number keys Your CapTel phone will connect to the Captioning Service and you will be able to view captions of the call o...

Page 32: ...o increase the volume make sounds louder during a call press the right side of the VOLUME bar To decrease the volume make sounds softer during a call press the left side of the VOLUME bar To save your volume setting so that it will be used during every captioned call see Saving the Captions Volume on page 92 WARNING The maximum volume setting on captioned calls is very loud People who do not need ...

Page 33: ...change it again If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen If you hear mid range frequency tones better press the TONE button repeatedly until you see Tone is Medium on the display screen If you hear high frequency tones better press the TONE button repeatedly until you see Tone is High on the display screen NOTE You can ...

Page 34: ...mpletely light up the whole box Quiet sounds may cause just a single dot on the display to light up This meter can help you gauge when a person is finished speaking or initially answers a call The Outgoing Volume Meter This meter helps you see how loudly you are speaking More of the bar lights up if you speak loudly Less of the bar lights up if you speak quietly You can use the volume meter to gau...

Page 35: ... TOPICS Turning Captions On Off During a Call Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color of the Captions Setting how Captions Scroll Across the Display Screen Adjusting the Brightness of the Display Screen ...

Page 36: ...arty well enough to carry on the conversation You can speak at any time even if captions are not present Viewing Corrections On occasion word errors may appear in the captions due to the voice recognition system the Captioning Service uses The Captioning Service will try to correct any word errors as they occur The corrected word appears in brackets to let you know a correction has been made There...

Page 37: ...her party said during the time you were reviewing captions will appear and the live captions will continue as usual You can go back again at any time during the call to review what was said Just press the UP arrow button NOTE Your CapTel phone holds up to 50 conversations or 62 000 characters in conversation memory If the conversation memory fills up entirely older captions will be erased as new c...

Page 38: ...selected conversation Use the UP or DOWN arrow buttons to scroll through the conversation OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Conversations CONVERSATIONS Review Conversations Save Conversations Erase All Conversations Press YES to select or press NO to exit Review Conversations CONVERSATI...

Page 39: ... letting you view conversation captions after you ve hung up the phone To turn off this feature please see page 38 If you turn off the Save Conversations feature all conversation captions will be erased every time you hang up the phone he grew another inch we can t wait to see you this weekend does 9 00 work for you I ll bring that recipe I told you about okay sounds good see you then bye mom Pres...

Page 40: ...ighlighted Press the YES button to select 3 Press the DOWN arrow button until Save Conversations is highlighted Press the YES button to select 4 Press UP or DOWN arrow button to turn SAVE CONVERSATIONS on or off Save Conversations On saves conversation captions after the call is finished and the phone is hung up Save Conversations Off erases the conversation captions after every call OPTIONS Dial ...

Page 41: ...t of the menu system NOTE This setting will remain On Off until you change it again NOTE Your CapTel phone holds up to 50 conversations or 62 000 characters in conversation memory If the conversation memory fills up entirely older captions will be erased as newer captions come in SAVE CONVERSATIONS CURRENTLY ON Save Conversations On Save Conversations Off Press YES to accept or NO to exit Save Con...

Page 42: ...on to accept 4 The display screen asks Would You Like to Erase All Conversations Press the YES button to erase captions Or press the NO button to exit 5 Press the NO button repeatedly to exit out of the menu system Would You Like to Erase All Conversations Press YES to erase or NO to exit CONVERSATION OPTIONS Conversation Memory is Empty OPTIONS Dial from Phone Book Answering Machine Call History ...

Page 43: ...ton repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button until Set Conversation Font Size is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press ...

Page 44: ...ion font size before or after a call You cannot adjust the caption font size during a live call SET CONVERSATION FONT SIZE Conversation Font is SMALL Use or to select Conversation Fonts Press YES to accept Font or NO to exit SET CONVERSATION FONT SIZE Conversation Font is Medium Use or to select Conversation Fonts Press YES to accept Font or NO to exit SET CONVERSATION FONT SIZE Conversation Font ...

Page 45: ...ss the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly until Set Conversation Colors is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book ...

Page 46: ...ys to move through the various background color choices When you find a background color you prefer press the YES button to accept 8 Press the NO button repeatedly to exit out of the menu system NOTE Whichever color you select for text will not be available as a background color choice SET CONVERSATION COLORS Text Color BLUE Background Color WHITE or to select Text or Background Colors Press YES t...

Page 47: ...e DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly until Conversation Smooth Scroll is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Setting...

Page 48: ...Smooth Scroll Off displays captions word by word as each word is captioned 6 After making your selection press the YES button to accept or press the NO button to exit 7 Press the NO button repeatedly to exit out of the menu system NOTE This setting will remain On Off until you change it again CONVERSATION SMOOTH SCROLL CURRENTLY OFF Conversation Smooth Scroll On Conversation Smooth Scroll Off Pres...

Page 49: ...atedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Check that LCD Brightness is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options S...

Page 50: ...e the UP and DOWN arrows to highlight the level of brightness you would like Press the YES button to select NOTE The display screen will change brightness levels as you select the options 6 Press the NO button repeatedly to exit out of the Options menu LCD BRIGHTNESS CURRENTLY MAXIMUM Minimum Medium Maximum Press YES to accept or NO to exit Maximum ...

Page 51: ...TE Call History requires Caller ID service from your phone company If your phone service does not include Caller ID you will not be able to view Call History with your CapTel 840i About Caller ID If an incoming call is from someone whose information is already saved in your CapTel Phone Book the Caller ID listing that appears on the display screen will show the name of the caller as it appears in ...

Page 52: ...ame of the caller To see other callers information saved in Call History press the DOWN arrow button to scroll back through recently received calls Missed Calls Any unanswered calls appear as New Calls in the display screen 1 To review calls press the DOWN arrow button 2 Use the UP and DOWN arrow buttons to move backwards and forwards through previous call listings NOTE You can call the phone numb...

Page 53: ...ing the handset Your CapTel phone will dial the number automatically 6 When you are done press the NO button repeatedly to exit out of Call History OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Call History CALL HISTORY 2 OF 3 Please lift handset to dial this number or Press YES for more options pr...

Page 54: ...oing back in chronological order 5 Use the UP and DOWN arrow buttons to move through the call list until you find the entry you want to save to the Phone Book Press the YES button for more options 6 Press the DOWN arrow button to highlight Add Entry to Phone Book Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press ...

Page 55: ...saved in the CapTel Phone Book If needed you can edit the Name listed by using the UP and DOWN arrow keys and the CapTel dialing pad to make changes Press the YES button to accept 9 If needed you can edit the phone Number by using the UP and DOWN arrow keys and the CapTel dialing pad to make changes Press the YES button to accept 10 When you are done press the NO button repeatedly to exit SELECT N...

Page 56: ... select 3 Use the DOWN arrow button to highlight Clear All Caller ID Press the YES button to select 4 The display asks Would You Like to Clear All Caller ID Press YES to erase all Caller ID listings 5 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to ex...

Page 57: ... CAPTIONS button to read captions of the message Using the SECTION 5 TOPICS Turning Answering Machine On Off Playing Your Answering Machine Messages Clearing All Messages Recording a Personal Greeting Message Setting the Number of Rings Before Answering Making Incoming Messages Audible Silent Remotely Accessing Your Answering Machine Messages To Access Your Answering Machine Messages Remotely Capt...

Page 58: ...to highlight Answering Machine On or Off Press the YES button to select 5 Press the NO button repeatedly to Exit The Answering Machine will stay on or off until you change this setting OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Answering Machine ANSWERING MACHINE CURRENTLY ON Answering Machine O...

Page 59: ...S to erase the message Press NO to replay the current message Press UP arrow button to review previous messages Press DOWN arrow button to move to the next message 5 Hang up the handset when you are finished playing your messages NOTE If you need to you can have the message re captioned This is helpful if you notice a word error in the captions Just press the CAPTIONS button and the answering mach...

Page 60: ... playing doing a little shopping after the kids get done with school so if you want to meet me please go ahead and give me a call back and we will set something up alright MARY SMITH 321 555 1234 5 16 10 30 AM Press YES to Erase or Press NO to Skip Message OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Opti...

Page 61: ...will play over again with new captions 7 When you are finished playing your messages hang up the CapTel handset NOTE The CapTel display screen stays ON whenever there is a new answering machine message that has not been reviewed alerting you to new messages unless the Keypad Light Timeout feature is set then the display screen will go off after 60 seconds of non use FINISHED PLAYING MESSAGES Hang ...

Page 62: ...utton to exit 5 CapTel confirms that your Answering Machine messages have been erased NOTE The display screen indicates when Answering Machine memory is close to filling up letting you clear messages before the memory is completely full If Answering Machine memory becomes full CapTel will not be able to record new messages until older messages are cleared from memory OPTIONS Dial from Phone Book A...

Page 63: ...DOWN arrow button to highlight Answering Machine Press YES to select 3 Press the DOWN arrow button to highlight Greeting Message Press YES to select 4 Press the DOWN arrow button to highlight Record New Greeting Press YES to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Answering Machine GRE...

Page 64: ...ished press the YES button to stop Your new message will be played back over the handset for you to review If you d like to re record your greeting press the NO key to begin recording again 7 When you are satisfied with your new greeting hang up the telephone handset CapTel will send out your personal greeting whenever the Answering Machine picks up a call RECORD NEW GREETING Lift Handset to Recor...

Page 65: ...nu 2 Press the DOWN arrow button until Answering Machine is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answering Machine Settings is highlighted Press the YES button to accept 4 Check that Answer Ring Count is highlighted Press the YES button to accept OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings P...

Page 66: ...e number of rings from 3 rings up to 20 rings Press the YES button to select 6 Press the NO button repeatedly to exit On incoming calls your CapTel phone will ring this number of times before the Answering Machine picks up the call NUMBER OF RINGS BEFORE ANSWERING 4 10 Rings Press YES to accept or NO to exit ...

Page 67: ...ess the DOWN arrow button until Answering Machine is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answering Machine Settings is highlighted Press the YES button to accept 4 Press the DOWN arrow button so that Incoming Messages is highlighted Press the YES button to accept OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conver...

Page 68: ...s aloud on the CapTel phone as the message is being taken for you to listen to screen as they are recorded Incoming Messages Muted will take incoming messages silently you will not be able to hear the message as it is being taken You will be able to listen to and review the message after it has been recorded INCOMING MESSAGES CURRENTLY MUTED Incoming Messages Audible Incoming Messages Muted Press ...

Page 69: ...chine messages but you will not be able to read captions at your remote location To turn Remote Access ON and set a personal identification number PIN 1 With the handset hung up press the YES button to see the Options menu 2 Press the DOWN arrow button until Answering Machine is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answering Machine Settings is ...

Page 70: ...utton to save Or press the NO button to exit 8 CapTel displays the commands you may use when calling to access your messages remotely When you have reviewed the commands press the NO button to exit 9 Press the NO button repeatedly to exit NOTE When Remote Access is ON you can review change your PIN number and review the Remote Access commands in the Answering Machine Settings menu These menu optio...

Page 71: ...played After each message is played there is a pause that lets you enter one of the following commands on the phone s dial pad 1 Replay message 2 Skip to the next message and start playing it 3 Delete the message you just heard start playing the next message 4 Quit which hangs up the phone If you do not press any of the dial pad keys after 30 seconds your CapTel 840i will automatically hang up 4 W...

Page 72: ...s that CapTel is ready to caption messages Press the YES button to accept 5 Lift the CapTel 840i handset and place it next to your answering machine speaker Make sure the mouth piece of the handset is next to the speaker of your answering machine While you do this your CapTel 840i connects to the captioning service OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Convers...

Page 73: ...ages as they are played During this time you may operate your answering machine the same way you normally do using the answering machine features such as play re play delete or save messages 7 When you are done listening to your messages reading captions hang up the CapTel 840i handset CapTel CA 1234 F Hi mom it s Mary calling sorry I missed you when you get a chance please call me back can t wait...

Page 74: ...o save frequently called phone numbers into your phone book for easy dialing SECTION 6 Using the Phone Book TOPICS Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book ...

Page 75: ...letters listed on the number keys to know which number key to press For some letters press the number key several times until the correct letter appears on the display screen Example To enter the letter L press the number 5 key three times until you see L on the display screen Customer Service 888 269 7477 USING THE PHONE BOOK 73 OPTIONS Dial from Phone Book Answering Machine Call History Edit Pho...

Page 76: ...quired to get an outside line enter in the dialing prefix first then the phone number Use the UP button to add a 2 second delay 7 When you are done entering the phone number press the YES button to save your new contact information Press the YES button to enter more contact names phone numbers or press the NO button repeatedly to exit the menu system TIP Press the DOWN arrow button for a backspace...

Page 77: ... for you automatically 5 Make sure the CAPTIONS button is on red light on You can turn captions on off at any time in your conversation 6 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your call hang up the handset OPTIONS Dial from Phone Book Answering Machine Call History Edi...

Page 78: ...5 The display screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book When you find the contact you wish to change press the YES button to select it OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Edit Phone B...

Page 79: ...numbers You can enter new different numbers using the dialing pad Use the UP arrow button to insert a 2 second delay NOTE If a dialing prefix is required to get an outside line enter in the dialing prefix first then the phone number 8 When you are done editing the phone number press the YES button to save your changes 9 Press the YES button to edit more contacts in your Phone Book or press the NO ...

Page 80: ...nd DOWN arrow buttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete 5 Press the YES button to remove the contact listing The name and phone number of the contact person will be deleted from the Phone Book 6 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Ph...

Page 81: ...buttons for emergency speed dial buttons to call the fire department or police or to quickly reach the phone numbers you call most often This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone SECTION 7 Using Speed Dial Buttons TOPICS About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Di...

Page 82: ...refix then the numbers Use the DOWN arrow button to backspace Use the UP arrow button to insert a 2 second delay CapTel will automatically insert a hyphen as you enter the phone number 6 Press the YES button to save it Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the letter r then the 9 key three times for the letter y You may...

Page 83: ...ers in the current listing Use the number pad key to change enter a new phone number Use the UP arrow button to insert a 2 second delay 5 When you are finished making changes press the YES button to accept Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 81 SPEED DIAL 1 Name Mary Number 555 1234 Please lift handset to dial this number Press YES to edit or NO to exit EDIT SPEED DIAL Name Mary...

Page 84: ...ne number for you automatically 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your call hang up the handset CapTel CA 1234 F Hello this is Mary Oh hi Mom how are you Press to Review the Conversation SPEED DIAL 1 Name Mary Cell Number 789 3456 Please lift handset to dial this...

Page 85: ...anish Captions On Off Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning Keypad Lights On Off Saving the Captions Volume Setting your CapTel Phone for Tone Pulse Dialing Knowing When the Phone Line is Already in Use Changing the Network Settings Removing Saved Networks Setting the Time and Date Using Call Waiting Dialing 911 with Your CapTel 840i Updating your CapTel Phone ...

Page 86: ...nected to the Captioning Service The light around the CAPTIONS button remains lit You will receive captions on every call You can still turn the captions off by pressing the CAPTIONS button at any time during the call Captions Button Default Off When the Captions button default is set to OFF calls are not automatically connected to the Captioning Service The light around the CAPTIONS button stays ...

Page 87: ...ptions Off You will need to press the CAPTIONS button to turn the Captions feature on and off for each call 7 Press the YES button to accept 8 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Settings Phone Settin...

Page 88: ... menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button to highlight Spanish Captions Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or pre...

Page 89: ...d on in order for you to receive captions in Spanish If Spanish captions are turned off and a Spanish speaking person calls you their captions will not appear in Spanish You will need to ask them to call you back in a few minutes after you ve had a chance to turn Spanish captions on SPANISH CAPTIONS CURRENTLY OFF Spanish Captions On Spanish Captions Off Press YES to accept or NO to exit Spanish Ca...

Page 90: ...arrow button to select your desired Ringer Volume level To turn the Ringer off entirely select Mute 7 When the volume setting you want is highlighted press the YES button to accept 8 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Setting...

Page 91: ...r desired Ringer Pitch level The ringer will ring briefly as you switch levels 6 When the Ringer Pitch level that you want is highlighted press the YES button to accept 7 Press the NO button repeatedly to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings RINGER PIT...

Page 92: ...ighlighted Press the YES button to select 3 Press the DOWN arrow button to highlight Phone Settings Press the YES button to select 4 Press the DOWN arrow button repeatedly until Keypad Lights is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTIN...

Page 93: ...ption or press the NO button to exit 6 Press the NO button repeatedly to exit out of the Options menu NOTE The CapTel display screen typically stays on whenever you have new answering machine messages that have not been reviewed If you set Keypad Light Timeout however the CapTel display screen will also turn off after approximately 60 seconds of non use Customer Service 888 269 7477 SETTINGS 91 KE...

Page 94: ...on repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button until Phone Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly until Save Captions Volume is highlighted Press the YES button to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to se...

Page 95: ...olume setting you choose will be saved in CapTel memory and will be used for every call that has the CAPTIONS button lit During non captioned calls CAPTIONS button off the volume will automatically start at a mid range setting and will have to be adjusted manually NOTE This setting will remain in effect until you go through the process again to select Do Not Save Captions Volume CURRENTLY NOT SAVI...

Page 96: ...UP or DOWN arrow button to select Tone Dialing or Pulse Dialing 7 When the dialing mode you want is highlighted press the YES button to accept 8 Press the NO button to exit out of the Options menu OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Settings Phone Settings Displa...

Page 97: ... off 1 With the handset hung up press the YES button to see the Options menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button to highlight Phone Settings Press the YES button to select 4 Press the UP or DOWN arrow button repeatedly until Line in Use is highlighted Press the YES button to select OPTIONS Dial from Pho...

Page 98: ...tions menu NOTE When Line in Use is OFF you cannot join a call in progress by simply picking up the CapTel handset You must first press one of the dial pad keys to connect the call to the Captioning Service Once connected you will see captions of the call in progress LINE IN USE CURRENTLY ON Line In Use Off Line in Use On Press YES to accept or NO to exit Line In Use Off ...

Page 99: ...dly until Network Settings is highlighted Press the YES button to select 4 To view your current Network Settings check that View Current Network is highlighted Press YES to select OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Settings Phone Settings Display Settings Networ...

Page 100: ...our network will be erased The CapTel will go through the Network Setup process again to re establish a connection over the Internet See the CapTel 840i Setup Guide for details about re setting up a network configuration CURRENT NETWORK INFORMATION SSID 2WIRE269 Security WPA PERSONAL Channel 8 Power 56dBm Press NO to exit NETWORK SETTINGS Are You Sure You Want To Leave This Network Press YES to ac...

Page 101: ...o highlight the network you want to remove Press the YES button to select 6 CapTel removes the network from memory NOTE You cannot remove the network connection that is currently being used by CapTel OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Settings Phone Settings Dis...

Page 102: ...me Zone is highlighted press the YES button to select 5 Do you live in an area that observes Daylight Savings Time If so press the YES button If not press the NO button OPTIONS Dial from Phone Book Answering Machine Call History Edit Phone Book Conversations Settings Press YES to select or press NO to exit Options Settings SETTINGS Caption Settings Phone Settings Display Settings Network Settings ...

Page 103: ... press the 1 key twice then press the 3 key followed by the 0 key NOTE When setting the date only the last two numbers in the year can be changed 8 When you have set the time and date press the YES button to save 9 Press the NO button repeatedly to exit out of the menu system TIP To change the time from AM to PM press the 2 key for AM and the 7 key for PM SET THE TIME AND DATE 12 13 AM 01 01 2018 ...

Page 104: ... see TONES in the captions 2 Inform the party you are speaking with on the initial call that you have another call on Call Waiting and ask if they wouldn t mind holding 3 Press the FLASH button to switch to the second call you will receive captions of this call as well 4 Press the FLASH button to return to the first call if appropriate You can press the FLASH button to change between the two calls...

Page 105: ... To Dial 911 1 Pick up handset and dial 911 Your call will be directly connected to the local emergency center for your area 2 Make sure the Caption button is on If not press the Caption button to turn the captions on You will receive captions of everything the 911 call taker says 3 When 911 answers state your emergency and confirm your location If you turn captions on in the middle of a call to 9...

Page 106: ...Press the YES button to select 4 Press the YES button to begin updating your phone or press the NO button to exit 5 The CapTel phone checks to make sure that your software is up to date If a new software version is available your CapTel phone updates to the most current version then resets reboots itself so you are ready to make calls SETTINGS Caption Settings Phone Settings Display Settings Netwo...

Page 107: ...irm that you are connected to Internet service and that your Internet service is working properly If the problem persists please contact CapTel Customer Service for help Can I use the Internet on my computer at the same time that I am on the CapTel 840i phone with captions Yes At times you may experience slightly slower captions But there should be no major difficulty using both the Internet with ...

Page 108: ...30 Try adjusting the TONE setting to enhance different frequency sounds Press the TONE key to emphasize HIGH MEDIUM or LOW frequency sounds See page 31 for details Display screen seems to be stuck at Waiting for Captions status bar Nothing seems to be happening Press the CAPTIONS button off and then on again Hang up your CapTel 840i phone and try to place the call again If you are still experienci...

Page 109: ...r CapTel you can use a Y jack also called a duplex jack Plug both the CapTel and the other device into the Y jack and then plug the Y jack in at the wall You can purchase Y jacks at any store that sells telephones Sharing a Telephone Line Jack Devices such as signalers or life line devices often have to be hooked up to the same telephone line as your CapTel phone If a separate unused telephone ext...

Page 110: ...entry 50 51 deleting Caller ID entries 51 54 reviewing Caller ID entries 50 51 Caller ID 49 Call Waiting 8 102 Captions button 9 22 23 26 27 28 29 34 57 58 75 82 84 103 106 changing color of captions 43 changing size of captions 41 corrections 34 external answering machine messages 70 reviewing captions after hanging up 36 reviewing captions during a call 35 saving captions after a call 38 seeing ...

Page 111: ...28 75 Edit Phone Book 76 Settings 83 Redial button 8 Register 22 23 Remote message retrieval 67 Reset problem solving 106 Reviewing Calls 35 39 Ringer adjusting pitch 89 adjusting volume 88 turning off mute 88 Scroll captions on display 45 Set up 12 help with set up 23 24 back cover requirements 12 using a router 15 19 using wireless WiFi 17 Sharing a telephone line 107 Signaler using CapTel with ...

Page 112: ...overload wall outlets and extension cords This overloading can result in a fire or electric shock 9 To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect re assembly can cause electric shock when the CapTel is subseq...

Page 113: ... may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is 0 0B Should you experience ...

Page 114: ...olidays Help materials are also available online at our website Phone 1 888 269 7477 Available 24 hours a day 7 days a week FAX 608 204 6167 Mail CapTel Customer Service 450 Science Drive Madison WI 53711 Email CapTel CapTel com Online www CapTel com Live Chat help available at our website 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 CapTel is the latest innovation from Ultratec Inc 450 Science Drive M...

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