Customer Service: 888-269-7477
PROBLEM SOLVING
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I sometimes see a word in [brackets] in the middle of the
captions.
At times, the captioning service may correct word errors that occur in the
captions. The corrected word appears in [brackets] to let you know a
correction has been made. There may be a slight delay before the word error
is corrected. If you are unclear about what was said, ask your caller to clarify.
Using a Signaler with
CapTel
To use an optional signaler light (sold separately) with
CapTel
, plug the
device into an unused telephone extension jack. If you only have the one
jack that is being used by your
CapTel
, you can use a “Y-jack (also called a
“duplex jack”). Plug both the
CapTel
and the other device into the Y-jack and
then plug the Y-jack in at the wall. You can purchase Y-jacks at any store that
sells telephones.
Sharing a Telephone Line Jack
Devices such as signalers or life line devices often have
to be hooked up to the same telephone line as your
CapTel
phone. If a separate, unused telephone extension
is not available/close by, you can use a “Y-jack” (also
called a “duplex jack”) to connect the
CapTel
to the
phone line. Plug both the
CapTel
and the other device
into the Y-jack and plug the Y-jack in at the wall (see
illustration). If you need to connect more than two
devices at the same phone jack, please contact
CapTel
Customer Service for assistance. You can purchase a
Y-Jack at any store that sells telephones.
