Ultratec CapTel 800i How-To Manual Download

Page: 19 / 80

Customer Service: 888-269-7477

M A K I N G A N D A N S W E R I N G C A L LS

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This section explains how to place outgoing calls and
how to answer incoming calls with your CapTel 800i.

SECTION 2

Making and

Answering Calls

TOPICS:

쏋

Dialing a Phone Number Directly

쏋

Calling Using the Speed Dial Buttons

쏋

Calling a Number in the Phone Book

쏋

Answering an Incoming Call

쏋

Turning Captions On/Off During a Call

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Adjusting the Volume

쏋

Adjusting the Sound – TONE

쏋

Knowing What Sounds are on the Line

Summary of Contents for CapTel 800i

Page 1: ...305 016603 4 10 CapTel 800i How to Guide...

Page 2: ...ible Dialing Phone Book 97 entries Speed Dial 3 entries Redial Last 10 dialed numbers Connections Telephone line requires RJ11 connection can be standard analog line VOIP DSL FIOS Does not support dig...

Page 3: ...nfidence Please take a moment to read this guide and learn How to start using your CapTel phone How your CapTel phone works How to get help when you have questions We want the CapTel phone to be enjoy...

Page 4: ...aptions on off during a call 22 Adjusting the volume 22 Adjusting the sound TONE 23 Knowing what sounds are on the line 24 Section 3 Viewing Captions 25 Turning captions on off during a call 26 Review...

Page 5: ...ttons 51 Section 7 Seeing Captions of Your Answering Machine and Voice Mail Messages 52 Seeing captions of your Answering Machine messages 53 Connecting an external Answering Machine 54 Seeing caption...

Page 6: ...to generate captions of everything your caller says and sends the captions back to your CapTel 800i phone You can enjoy conversations over the phone with the added help of written captions in case yo...

Page 7: ...l How to Guide Warranty Card Customer Service 888 269 7477 GETTING STARTED 5 SECTION 1 Getting Started This section explains how to start using your new CapTel 800i phone TOPICS What is in the Box Ove...

Page 8: ...Overview of CapTel 800i Phone 1 2 3 4 5 6 7 8 9 10 11 12 6 GETTING STARTED Customer Service 888 269 7477...

Page 9: ...you go back to review captions that have already scrolled off the display screen 4 DOWN More Button Allows you to move down through items in the Options list and move through entries in your Phone Bo...

Page 10: ...lled 8 FLASH Button Some telephone service features like Call Waiting require a hook flash The hook flash is a very brief interruption of the connection like hanging up the phone for one second There...

Page 11: ...rn the captions off just press the CAPTIONS button to turn the red light off 12 VOLUME Bar Lets you adjust the volume to a comfortable level up to a 40 dB gain from min max for captioned calls To incr...

Page 12: ...ital Cable service or analog with DSL service Does not work with PBX system unless an analog port is available 2 Ringer switch ON OFF Turns audible Ringer on off 3 Ethernet Jack Plug Ethernet cable pr...

Page 13: ...es a headset neckloop or other type of listening device with the CapTel 800i to maximize the audio quality or to enjoy your new phone hands free Open the protective cover to reach the jacks Simply plu...

Page 14: ...outlet Select a location Set up the CapTel 800i in a place where There is a high speed Internet Ethernet jack or your home router is located nearby There is a telephone jack nearby can be analog line...

Page 15: ...amage caused by unspecified electrical voltage or damage caused by lightning Connect to your telephone service 1 Plug one end of the telephone cord into the telephone jack labeled Line 1 located on th...

Page 16: ...able into the jack you use for accessing your Internet service Depending on how your Internet service is set up for your home office you could be plugging the Ethernet cable into any of the following...

Page 17: ...the Router to your DSL or Cable Modem Then connect the CapTel 800i to the Router using the Ethernet cable NOTE When connected properly the orange LNK indicator light will glow The LNK indicator light...

Page 18: ...dset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV...

Page 19: ...coming calls with your CapTel 800i SECTION 2 Making and Answering Calls TOPICS Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book Answering an Inco...

Page 20: ...know when captions are ready 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with...

Page 21: ...e will dial the phone number for you automatically As you dial the display screen shows the status as your CapTel phone connects to the captioning service letting you know when captions are ready 4 Li...

Page 22: ...N arrow buttons to find the person you want to call 5 Pick up the handset Your CapTel phone dials the number for you automatically 6 Listen or watch the signal meter to know when someone answers Watch...

Page 23: ...TIONS button is on red light on if you d like captions during the call Press the CAPTIONS button to turn it on or off 4 Listen or watch the signal meter for a response Watch the display screen for cap...

Page 24: ...ease the volume of the person s voice coming through the handset up to a 40 dB gain from min max on captioned calls Watch the lights above the VOLUME bar to see what level the volume is set to To incr...

Page 25: ...u change it again If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen If you hear mid range frequencies best press the TONE button r...

Page 26: ...ter to completely light up the whole box Quiet sounds may cause just a single dot on the display to light up This meter can help you gauge when a person is finished speaking or initially answers a cal...

Page 27: ...captions SECTION 3 Viewing Captions TOPICS Turning Captions On Off During a Call Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Deleting All Conversations Ch...

Page 28: ...tions are present Reviewing Captions During a Call While on a call press the UP button to scroll back through captions that appeared earlier in the conversation You can continue talking or listening w...

Page 29: ...n repeatedly to exit out of the menu system NOTE Your CapTel phone comes with the Save Conversations feature enabled letting you view conversation captions after you ve hung up the phone To turn off t...

Page 30: ...edly until Conversation Options is highlighted Press the YES button to select 3 Press the DOWN button until Save Conversations is highlighted Press the YES button to select 4 Press UP or DOWN button t...

Page 31: ...g up press the YES button to see Options 2 Press the DOWN button repeatedly until Conversation Options is highlighted Press the YES button to accept 3 Press the DOWN button until Delete All Conversati...

Page 32: ...All Conversations Press the YES button to delete captions Or press the NO button to exit 5 Press the NO button repeatedly to exit out of the menu system Press YES to delete or NO to exit Conversation...

Page 33: ...tions always remains the same To change the caption font size 1 With the handset hung up press the YES button to see Options 2 Press the DOWN button repeatedly until Display Settings is highlighted Pr...

Page 34: ...t select the caption font size before or after a call You cannot adjust the caption font size during a live call Use or to select Conversation Fonts Press YES to accept Fonts or NO to exit Set Convers...

Page 35: ...ptions The font size and style for your CapTel 800i menu Options always remains the same To change the caption font and background color 1 With the handset hung up press the YES button to see Options...

Page 36: ...e YES button to accept 7 Press the NO button repeatedly to exit out of the menu system NOTE Whichever color you select for text will not be available as a background color choice If you want to revers...

Page 37: ...ghtness of the Display Screen 1 With the handset hung up press the YES button to see Options 2 Press the DOWN button repeatedly until Display Settings is highlighted Press the YES button to select 3 P...

Page 38: ...Use the UP and DOWN arrows to highlight the level of brightness you would like Press the YES button to select NOTE The display screen will change brightness levels as you select the options 5 Press t...

Page 39: ...e any incoming calls that you may have missed SECTION 4 Call History TOPICS Using Call History to See Recent Calls Clearing All Caller ID Entries NOTE Call History requires Caller ID service from your...

Page 40: ...on your Caller ID service the display screen may also list the name of the caller To see other caller s information saved in Call History press the DOWN button to scroll back through recently received...

Page 41: ...chronological order 4 Use the UP and DOWN arrow buttons to move backward and forwards through previous call listings NOTE You can delete Caller ID entries as you review them by pressing the YES button...

Page 42: ...hted Press the YES button to select 3 Use the DOWN button to highlight Clear All Caller ID Records Press the YES button to select 4 The CapTel 800i will erase all Caller ID records 5 Press the NO butt...

Page 43: ...save frequently called phone numbers into your phone book for easy dialing SECTION 5 Using the Phone Book TOPICS Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Edi...

Page 44: ...n the number keys to know which number key to press For some letters press the number key several times until the correct letter appears on the display screen Example To enter the letter L press the n...

Page 45: ...ton to backspace NOTE If a dialing prefix is required to get an outside line enter in the dialing prefix first then the phone number Use the UP button to add a 2 second delay 7 When you are done enter...

Page 46: ...t contact name and number listed in your Phone Book Use the UP and DOWN arrows to move through the contacts in your Phone Book 4 When you see the contact listing you want to dial simply lift the hands...

Page 47: ...play screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book When you find the contact you wish to change pr...

Page 48: ...erase numbers You can enter new different numbers using the dialing pad Use the UP arrow button to insert a 2 second delay NOTE If a dialing prefix is required to get an outside line enter in the dia...

Page 49: ...uttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete 5 Press the YES button to remove the contact listing The name and phone number of th...

Page 50: ...these buttons for emergency speed dial buttons to call the fire department or police or to quickly reach a number you call often This section tells you how to set up and use the three Speed Dial butto...

Page 51: ...rs Use the DOWN button to backspace Use the UP arrow button to insert a 2 second delay 6 Press the YES button to save it Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 49 Example To enter the...

Page 52: ...rs in the current listing Use the number pad key to change enter a new phone number Use the UP arrow button to insert a 2 second delay 5 When you are finished making changes press the YES button to ac...

Page 53: ...for you automatically 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with your c...

Page 54: ...voice mail messages or messages that people leave on your external answering machine SECTION 7 Seeing Captions of Your Answering Machine and Voice Mail Messages TOPICS Seeing Captions of Your Answeri...

Page 55: ...il Caption Answering Machine is highlighted 3 Press the YES button to select Caption Answering Machine 4 The display screen shows that your CapTel is ready to caption messages Press the YES button to...

Page 56: ...et Connecting an External Answering Machine Your new phone does not include a built in answering machine but you can connect the CapTel 800i to an external telephone answering machine purchased separa...

Page 57: ...one To get captions on voice mail messages 1 Check that the CAPTIONS button is on red light lit 2 Lift the handset and dial the telephone number or extension number that you use to access your voice m...

Page 58: ...7477 for help NOTE If calling from an office you may need to dial 9 first then press the Customer Service button TIP As you review voice mail messages use the CapTel 800i to follow any instructions f...

Page 59: ...it your preferences TOPICS Setting the Captions Default to On Off Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning the Ringer On Off Setting your CapTel Phone for Tone Pulse...

Page 60: ...nnected to the Captioning Service The light around the CAPTIONS button remains lit You will receive captions on every call You can still turn the captions off by pressing the CAPTIONS button at any ti...

Page 61: ...t On or Captions Default Off 6 Press the YES button to accept 7 Press the NO button repeatedly to exit out of the Options menu Press YES to Select Press NO to exit Options Options Call History Dial fr...

Page 62: ...on to select your desired Ringer Volume level 7 When the volume setting you want is highlighted press the YES button to accept 8 Press the NO button repeatedly to exit out of the Options menu NOTE If...

Page 63: ...ring briefly as you switch levels 7 When the Ringer Pitch level that you want is highlighted press the YES button to accept 8 Press the NO button repeatedly to exit out of the Options menu NOTE If the...

Page 64: ...stomer Service 888 269 7477 You can turn the Ringer off so that no sound is made when your new CapTel phone rings To turn the Ringer switch to ON or OFF simply move the switch on the back top edge of...

Page 65: ...select 6 Press the UP or DOWN button to select Tone Dialing or Pulse Dialing 7 When the dialing mode you want is highlighted press the YES button to accept 8 Press the NO button to exit out of the Op...

Page 66: ...g up press the YES button to see Options 2 Press the DOWN button repeatedly until Phone Settings is highlighted 3 Press the YES button to select 4 Press the DOWN button repeatedly until Spanish Captio...

Page 67: ...el Customer Service 1 866 670 9134 Spanish to Spanish captioning available every day from 7 00 a m 11 00 p m CST Press YES to accept or NO to exit Spanish Captions Currently Enabled Enabled Disabled N...

Page 68: ...ed Press the YES button to select 4 Press the UP or DOWN button to turn Keypad Lights On or Off NOTE When Keypad Lights Off is selected the dialing keypad lights will go off whenever the display is bl...

Page 69: ...the beep or see TONES in the captions It may indicate an incoming call with Call Waiting 2 Inform the party you are speaking with on the initial call that you have another call on Call Waiting and ask...

Page 70: ...der To Dial 911 1 Pick up handset and dial 911 Your call will be directly connected to the local emergency center for your area 2 Make sure the Caption button is on If not press the Caption button to...

Page 71: ...utton to select 4 Press the YES button to begin updating your phone or press the NO button to exit 5 The CapTel phone checks to make sure that your software is up to date If a new software version is...

Page 72: ...t the CapTel 800i is not able to send and receive data over the Internet Check your connections again to confirm that you are connected to Internet service and that your Internet service is working pr...

Page 73: ...Try adjusting the TONE setting to enhance different frequency sounds Press the TONE key to emphasize HIGH MEDIUM or LOW frequency sounds See page 23 for details Display screen seems to be stuck at Wai...

Page 74: ...72 Customer Service 888 269 7477...

Page 75: ...overload wall outlets and extension cords This overloading can result in a fire or electric shock 9 To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified servi...

Page 76: ...0 clearing all Caller ID entries 40 Call Waiting 8 67 Captions button 9 55 changing color of captions 33 saving captions after a call 28 reviewing captions during a call 9 26 reviewing captions after...

Page 77: ...tory 37 Dial from Phone Book 44 Edit Phone Book 45 Conversation Options 27 30 Display Settings 31 36 Answering Machine 53 Phone Settings 57 Redial button 8 Reset problem solving 71 Reviewing Calls 25...

Page 78: ...be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5...

Page 79: ......

Page 80: ...SERV button to automatically speed dial directly to our helpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV button On demand help is...

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