Ultratec CapTel 800i, How-To Manual

Page: 73 / 80

Customer Service: 888-269-7477 P R O B L E M S O LV I N G • 71
Using automated (touchtone) systems
With CapTel , you can easily navigate through automated phone menu
systems (example: press “1” for sales, press “2” for shipping, etc.). You can
press number buttons at anytime during a call to make selections. You do
not need to wait for captions prior to pressing your selection. The captioning
service continuously transcribes anything that is said over the phone,
regardless of what you are saying or which buttons you press.
NOTE: Some automated systems have very short response times which may
disconnect you. If this happens, simply hang up and try the call again.
Difficulty hearing over the CapTel 800i handset
• Try adjusting the volume setting by pressing the VOLUME bar. To increase
the volume, press and hold the right side of the bar. Watch the status
lights above the VOLUME bar to know what the setting is. See page 22.
• Try adjusting the TONE setting to enhance different frequency sounds.
Press the TONE key to emphasize HIGH, MEDIUM, or LOW frequency
sounds. See page 23 for details.
Display screen seems to be “stuck” at Waiting for Captions
status bar. Nothing seems to be happening.
• Press the CAPTIONS button off and then on again.
• Hang up your CapTel 800i phone and try to place the call again.
• If you are still experiencing the problem, unplug your CapTel 800i from the
power adapter, wait 10 seconds, then plug the power back in again. This
“resets” the
CapTel 800i, in the same way you might “reset” your computer.
Try making the call again.
• Try resetting the network connection by unplugging the CapTel AC adapter,
then turning off the Router and the Internet modem. Wait a few seconds,
then turn on the modem (make sure it’s fully reset, with lights going steady).
Next, turn on the Router, making sure it is fully reset. Then plug in the
CapTel 800i AC adapter, all in that order. Wait for the blue CapTel logo to
appear. The Captions button should be lit.
• If the problem still persists, please contact CapTel Customer Service for help.