UEi PowerDAQ PDXI-AO Series, User Manual

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Appendix C: Common Questions and Support
57
Technical Support Form
Photocopy this form and update it each time you make changes to
your software or hardware. Completing this form accurately before
contacting us for technical support helps our application engineers
answer your questions more efficiently.
What is the name and version number of the product?
____________________________________________
What version of Windows are you using?
____________________________________________
What programming language and version?
____________________________________________
Is the board set at factory configuration?
____________________________________________
Have you run the board diagnostics? What were the results?
____________________________________________
Did the system ever work ? If so, what changed (moved location,
installed other boards, software etc..)
____________________________________________
Have you run the sample programs? What were the results?
____________________________________________
Have you verified that all your connections are made properly and
are secure?
____________________________________________
Have you been able to isolate the source of your problem: input or
output device, board, software?
____________________________________________
What other boards or applications are installed in your system?
____________________________________________
How much RAM do you have?
____________________________________________
What size hard disk are you using?
____________________________________________
How fast is your CPU?
____________________________________________
How fast is your host data bus?
____________________________________________
If you are on a network, what type of network are you using and
approximately how many users are on the network?
____________________________________________
Please specify whether or not the problem occurred more than once
____________________________________________