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CHAPTER 6: ADDITIONAL INFORMATION
Malfunction
Possible Cause
Corrective Action
Heart rate is displaying
erratically or not
displaying
Transmitter belt contacts are not making
good contact with the skin
Re-adjust the transmitter belt so that it is in full
contact with the skin
Contacts on the transmitter belt are not
moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1 meter)
of the heart rate receiver
Adjust your position on the belt so that you
are within 3 feet (1 meter) of the console
The battery inside the transmitter belt is
depleted
Replace the transmitter belt with a
compatible transmitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1 meter) of
the unit
Move the units so that there is more space
in-between units
Environmental interference from high
voltage power lines
Move the unit to another position
within the room or move the cause of
the interference until heart rate reading
are stable. If the probable source of
interference is plugged into the same outlet
move the suspect source to another outlet.
Environmental interference from
computers
Environmental interference from motor
driven appliances
Environmental interference from cell or
cordless phone
Environmental interference from Wi-Fi
router
Fault Code
Category
Description
Cause
Corrective Action
Fault CN00: Corrupted
Console Configuration Console
Corrupted brainboard
configuration - fails integrity
check
Corrupt software
Power cycle
Re-configure console
Firmware and
software versions are
not compatible
Re-install software/
firmware
Contact dealer or TRUE
service
Fault CN01: Internal
Fault
Console
Math error - software
Console Configure
Incorrectly
Power cycle
Re-configure console
Corrupt Software
Re-install software/
firmware
Contact dealer or TRUE
service
Fault CN02:
Invalid Console
Configuration
Console
The product configuration
data has failed validation
checks
(incline ranges make no
sense, etc.)
Console Configure
Incorrectly
Power cycle
Re-configure console
Incline Motor out of
range
Contact Dealer or TRUE
service
Loose Cable
