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CHAPTER 6: ADDITIONAL INFORMATION

TROUBLESHOOTING GUIDE: 

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error 

codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by 

persons whom rely wholly or in part on any description or statement contained within this manual. Please visit  

www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-

883-8783 for assistance with troubleshooting and diagnostics.

Malfunction

Possible Cause

Corrective Action

No Power

Unit turned off

Verify the On/Off switch is at the ON position

Damaged power cord

Replace power cord

Power cord not fully seated in socket

Inspect power connection at the unit and outlet

No power at outlet

Using a voltmeter verify power at outlet

Tripped circuit breaker

The location of the circuit breaker is next to the 

On/Off switch.   Verify the circuit breaker is not 

open.  If the breaker is open reset.

Unit resets or pauses 

randomly

Damaged power cord

Replace power cord

Power cord not fully seated in socket

Inspect power connection at the unit and outlet

Safety e-stop key not fully engaged

Re-engage the safety/e-stop key to the console

Insufficient power

Verify output voltage from 20A outlet with a 

voltmeter

Error code is displayed on console

Contact TRUE Fitness Customer

Pinched or loose main communication cable

No User Present displayed on screen

User weight must be over 90lbs.  Verify No 

User Present settings in console.

Walking belt is off 

center

Uneven floor

Adjust treadmill with rear leveling feet.  See 

Chapter 5: Running Belt Alignment

Adjust belt tracking

See Chapter 5: Centering the Running Belt

Walking belt hesistates 

or slips when stepping

Adjust belt tension

See Chapter 5: Tensioning the Running Belt

Lubricate running belt

See Chapter 5: Treadmill Lubrication 

Rubbing sound from 

treadmill when in 

operation

Walking belt is rubbing a straddle cover

Adjust belt tracking.  See Chapter 5: Centering 

the Running Belt

Foreign object may be stuck under walking 

belt

Inspect under the unit.  Remove and object that 

may be under the unit.

Foreign object may be stuck in motor 

compartment

Contact TRUE Fitness Customer Service 

Department

Roller bearings may be damaged

Drive motor may be damaged

Drive belt may be misaligned

Summary of Contents for XC900

Page 1: ...Assembly Guide Warranty Card Included XC900 ELLIPTICAL OWNER S MANUAL Model XC900 Revision 091418...

Page 2: ...la plus jour le manuel du propri taire s il vous pla t visitez www truefitness com Pour documents dans des langues suppl mentaires veuillez www truefitness com resources document library de visite www...

Page 3: ...e The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment As a result people all over the world...

Page 4: ...Pre Assembly Checklist 13 Assembly Steps 15 Wiring Diagram 23 Chapter 3 Product Overview XC900 Overview 35 Chapter 4 Care Maintenance Care Maintenance 27 Cleaning the Equipment 27 Other Scheduled Pre...

Page 5: ...ck always unplug this TRUE product before cleaning or attempting any maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is...

Page 6: ...ted and does not require the use of an electrical outlet with the LEDconsole Optional TFT or touch screen consoles require 110V AC input and 9V DC 1 5Amp output for consoleoperation only The batteries...

Page 7: ...in motion Do not use if you have a cold or fever When using this exercise machine basic precautions should always be followed Use this t elliptical only for its intended use as described in this manua...

Page 8: ...36 272 7100 8 of 41 CHAPTER 1 SAFETY INSTRUCTIONS SPACE REQUIREMENTS TRUE s recommendation is to leave a 39 safety zone at rear of elliptical The sides of the unit should be at least 20 away from the...

Page 9: ...vided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock 120 Volt This...

Page 10: ...Truefitness com 800 426 6570 636 272 7100 10 of 41 CHAPTER 1 SAFETY INSTRUCTIONS...

Page 11: ...hat may be worn damaged or missing To replace any worn or missing decals contact TRUE FITNESS by visiting www truefitness com or contact customer service at 800 883 8783 COMPLIANCES This equipment com...

Page 12: ...nes for Setting Up the Equipment After removing the equipment from the packaging place the equipment on a clean level surface Make sure the electrical cord easily reaches a grounded three pronged outl...

Page 13: ...aging and pull top from pallet Remove all parts from packaging Leave machine on pallet For each step use hardware in the corresponding bag Parts Identification Use this page to identify the parts used...

Page 14: ...o be placed on its side keep the left side Styrofoam attached to the Base to help avoid damaging the plastic covers Please Note When Moving The Elliptical Pre Assembly Checklist Tools Required 10 mm h...

Page 15: ...up over the weld beads to its correct location Make sure Up tab is facing up on the rear of the machine NOTE The rubber seal is for perspiration deflection and should sit below the plastic covers c U...

Page 16: ...ottom right side of pedestal to the corresponding wires coming out of the frame 4 M10 x 20mm Bolts 2 M10 x 70mm Bolts Step 2 Attach Inner Shrouds a Make sure wires are tucked away before attaching inn...

Page 17: ...onto corresponding shaft b Install but do not tighten a M10 bolt lock washer and flat washers with 17mm socket and wrench c Repeat these steps for both sides Hardware Required Bag 4 d Secure bottom o...

Page 18: ...a Connect Cardio Arm Heart Rate Cable b CAREFULLY slide Side Arm into Pedestal and tuck the Heart Rate Cable into the metal tube Make sure to not pinch the Heart Rate Cable wires c Use 2 M8x12mm bolts...

Page 19: ...e Required Bag 6 a Use 2 M10x80mm bolts and 2 M10 Nuts to attach Pedal Tubes Make sure that Pedal Tubes are centered on the rollers on the Crankshaft before tightening the bolts Hardware Required Bag...

Page 20: ...h the Front Pedal Tube Covers using 8 M5x12mm screws Hardware Required Bag 7 a Slide Console cables through Console Mast and attach Mast using 4 M8x 20mm bolts Hardware Required Bag 8 d Attach the Rea...

Page 21: ...hin Bar using 4 M8x12 bolts b Attach Chin bar covers by aligning grooves and sliding forward Hardware Required Bag 10 If necessary adjust four levelers on bottom of machine to accommodate uneven floor...

Page 22: ...he console b Snip the zip tie and expose the cable bundle c Switch the power cable connection from the self generated connection to the power supply connection as shown d Install Power supply connecti...

Page 23: ...CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 23 of 41 ASSEMBLY STEPS WIRING DIAGRAMS...

Page 24: ...CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 24 of 41 ASSEMBLY STEPS WIRING DIAGRAMS...

Page 25: ...6570 636 272 7100 25 of 41 CHAPTER 3 PRODUCT OVERVIEW XC900 OVERVIEW Upper Exercise Arms Console Assembly Contact Heart Rate Pads Foot Pads Side Steps Battery Charge Port Coaxial Port Ethernet Port P...

Page 26: ...Steps The stationary steps on either side of the elliptical which allow the user to safely straddle the footpads during startup to isolate upper body or in the event of an emergency Foot Pads Moving p...

Page 27: ...ative please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and...

Page 28: ...all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE When the treadmill is not in use for any le...

Page 29: ...contact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal busine...

Page 30: ...are not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed da...

Page 31: ...pauses randomly Damaged power cord Replace power cord Power cord not fully seated in socket Inspect power connection at the unit and outlet Safety e stop key not fully engaged Re engage the safety e s...

Page 32: ...use of the interference until heart rate reading are stable If the probable source of interference is plugged into the same outlet move the suspect source to another outlet Environmental interference...

Page 33: ...tage Retry calibration Verify AC Voltage at Outlet Fault CN08 Calibration Failed Lower Limit Not Reached Console During incline calibration the incline stalled before reaching what should be the lower...

Page 34: ...ed sensor is not providing speed data Dirty or misaligned speed sensor Contact dealer or TRUE service High Belt Deck Friction Lubricate treadbelt Contact dealer or TRUE service Low Line Voltage Check...

Page 35: ...oose Cable Check cable connections Motor Control Board Contact dealer or TRUE service Fault A105 Motor Controller Fault AC MCB Phase C Circuit Open Loose Cable Check cable connections Motor Control Bo...

Page 36: ...r or TRUE service Low Line Voltage Check AC line voltage Fault A115 Motor Over Temp AC MCB Over Temperature on Motor Drive High Belt Deck Friction Lubricat treadbelt Contact dealer or TRUE service Low...

Page 37: ...tact dealer or TRUE service MCB Fault A126 Motor Controller Fault AC MCB PFC Driver Fault Loose Cable Connection Check cable connections Drive Motor Contact dealer or TRUE service MCB Fault A127 Motor...

Page 38: ...Friction Lubricate treadbelt Contact dealer or TRUE service High belt tension Check drive belt and walking belt tension Low Line Voltage Check AC line voltage Dirty or misaligned speed sensor Contact...

Page 39: ...proper assembly installation failure to follow instructions and warnings in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance TR...

Page 40: ...nstallation of the equipment or instruction to owners on how to use the equipment or any labor costs incurred beyond the applicable labor warranty period 8 This Limited Warranty which is given express...

Page 41: ...ou first learn about TRUE ___ a Dealer ____ b Website ____ c Advertisement ____ d Referral ____ e Current Customer ____ f Other_______________ 2 Why did you purchase a TRUE product ___ a Design Appear...

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