TrojanThree User Guide
Page | 75
Error display:
“
Maintenance Jam
”
The maintenance tray movement is blocked physically or
maintenance tray’s position is not calibrated or unknown to the
system.
A)
Use the red button at HOME ->Settings->Network menu to
restart the user interface and print engine. When the print
engine is starting up it does a maintenance tray calibration.
B)
Try to move the maintenance tray manually and check if the
tray can move freely on the rails. Then use the red button at
HOME-> Settings->Network menu to restart the print engine.
C)
Contact support if A) and B) options cannot solve the issue
Error display:
“
Bag Out
”
One or more ink tanks are out of ink. Replace the empty ink tank
and press refresh button on screen
One or more ink lines are not
filling up with ink
There is excess air introduced into the ink system and causes
pressure loss.
A)
Do a manual wet wipe on the printhead (see section 13.3 for
manual printhead wipe.
B)
Reinsert the printhead
C)
Check revolvers (fluidic couplings which connect with the
printhead couplings), there might be a loose revolver cap ->
contact support
D)
Check ink tubes throughout the ink delivery system for any
loose luers, ink leaking etc.
E)
Try with another printhead
F)
Contact support
The TrojanThree tab is not
displayed on the screen
A)
The printhead is damaged (nozzles are scratched) and ink
ingression causes short circuit and pulls down the mainboard
of the print engine -> most likely the print engine mainboard
keeps on restarting all the time. Solution: Remove the
printhead and install another printhead.
B)
There is a damaged print job in job library which has to be
deleted from the file system. Contact support.
