Guarantee and Service
Policy
S A SER VICE P O LICY
In the event of a product fault or complaint arising from the poor or
incorrect installation (refer the
Xerophyte Water-Saving Digital Shower
Installation Guide), or a faulty electrical connection or plumbing and/or
boiler, please first contact, where applicable, either your installer, a
professional and qualified tradesperson or your utilities service
provider.
If the fault persists, or the fault from the outset cannot be attributed to
any of the afore mentioned causes, the following procedure should be
followed:
Telephone IWSX in South Africa on +27 (0) 12 3485022 and ask for
Customer Service. To ensure we properly and expeditiously process
your complaint you will need to provide the following information:
•
Your name and contact numbers
•
The address at which your Triton Xerophyte is installed
•
The date upon which you purchased your Triton Xerophyte (Note: if
your Triton Xerophyte is still under guarantee you will be asked to
provide proof of purchase)
•
The name of the installer and date of installation
•
As much detail as you can about the fault.
Replacement Parts Policy
IWSX holds an inventory of functional spares in South Africa. Spare parts
can be ordered from IWSX in South Africa on +27 (0) 12 3485022.
Payment can be made by credit/debit card (excluding American Express
and Diners Card) or pre-against a pro-forma invoice.
In case of orders for spare parts to rectify faulty product still under
guarantee, please note that they will be charged at normal
recommended retail if you are unable to provide proof of original
product purchase.
IWSX does not accept liability for and will not accept returns for credit
or replacement of parts incorrectly ordered or identified at time of
order. If IWSX supplies the wrong part in lieu of that ordered, IWSX will
replace it with the correct part in exchange for the original part
ˊ
s return.
T RITO N STA N D AR D G U A R A N TEE
Triton guarantee the Triton Xerophyte Mixer Unit and Triton Xerophyte
Controller (the Product”) against all manufacturing defects for a period
of 3 years (for domestic use only) from the date of purchase, provided
that it has been installed by a competent person in full accordance with
the installation instructions published in
Xerophyte Water-Saving Digital
Shower Installation Guide.
All Triton accessories such as Triton showerheads, Triton shower hoses
and Triton shower riser rails carry 1-year parts-only guarantee by Triton
against manufacturing defects.
Under this guarantee, IWSX may elect at its option to without charge
repair or replace any part found to be defective during the guarantee
period, so long as it has been properly maintained and operated in
accordance with the operating instructions and has not been subjected
to misuse or damage, and has not be taken apart, modified or repaired.
This guarantee applies only to products installed within Southern Africa
and does not apply to products used commercially. This guarantee does
not affect your statutory rights.
Exclusions. This guarantee does not cover:
1.
Breakdown due to:
a.
use other than domestic use;
b.
wilful act or neglect;
c.
any malfunction resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of controls;
d.
failure to properly install in accordance with this
Xerophyte
Water-Saving Digital Shower Installation Guide.
2.
Claims for missing parts once the product has been installed.
3.
Repair costs for damage caused by foreign objects or substances.
4.
Total loss of the product due to the non-availability of parts.
5.
Compensation for loss of use of the product or consequential loss
of any kind.
6.
The cost of repair or replacement of isolating switches, electrical
cable, fuses and/or circuit breakers or any other accessories
installed at the same time. Replacement of the pressure relief
device that only activates when the shower outlet is blocked is also
excluded.
7.
The cost of routine maintenance, adjustments, overhaul,
modifications or loss or damage arising therefrom, including the
cost of repairing damage, breakdown, or malfunction caused by,
but not limited to, corrosion, scaling and furring, incorrect water
pressure, electrical/plumbing installation faults, frost or exposure
to freezing overheating conditions.
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