WARRANTY REPAIR POLICY
During the warranty period, defective TMS components may be returned freight-prepaid to Triangle
MicroSystems, Inc. TMS will repair or replace, solely at our discretion, at no charge, and return via ground
shipment freight-prepaid, such components that are judged to be defective in materials or workmanship.
Please note that a repair under warranty does not extend or renew the original warranty period.
WARRANTY EXCHANGE POLICY
In some cases, we are willing to ship a replacement component in advance for warranty exchange. In this
event, the component will have the same date code as the unit it will replace.
Any request for advance
shipment of a warranty exchange component must be accompanied by the date code on the defective
unit to be returned for credit.
If the replacement component that we ship has a new warranty, we will issue
credit
only for the unused portion of the warranty
on the component returned to us.
Advance shipment of a warranty exchange console
will include a $50.00 cosmetic charge
to cover
the cost of cleaning, replacing the overlay, etc.
NON-WARRANTY REPAIR POLICY
When we receive an out-of-warranty component for service, we may routinely offer to exchange it for a
remanufactured, re-warranted unit.
NON-WARRANTY EXCHANGE POLICY
As stated above, we may routinely offer to exchange out-of-warranty parts for remanufactured, re-
warranted units. In many cases, we are willing to ship remanufactured components with the understanding
that out-of-warranty parts will be returned as a core at a later date. You will be billed for the price of the
remanufactured equipment and the core
MUST
be received within 30 days. These cores
must be returned
within 30 days
; otherwise, customer will be billed the Core charge.
ABOUT EXCHANGES
When returning a component to TMS for credit against an exchange unit that we have sent to you in
advance,
please reference the RA number
(Return Authorization) printed on the packing slip that comes
with the exchange unit. This helps us to identify the item and to expedite the credit. When no RA number is
referenced, there is a possibility that the part will be repaired or exchanged and returned to you, since we may
not know that it is a credit return. Please help us to avoid this unnecessary situation.
