TracVision M5/M7 User’s Guide
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Chapter 4 - Troubleshooting
Causes and Remedies for Operational Issues
This section addresses the most common operational issues that can
affect the performance of the TracVision M5/M7 system. If your
TracVision system requires service, you can visit any KVH-authorized
dealer or distributor for assistance. To find a KVH-authorized dealer
near you, visit www.kvh.com/wheretogetservice.
Receiver Fault or Improper Receiver Configuration
Receiver Fault
Your satellite TV receiver might be set up incorrectly or defective. First
check the receiver’s configuration to ensure it is set up for the desired
programming. In the case of a faulty receiver, refer to your selected
receiver’s user manual for service and warranty information.
(Linear Versions Only) Improper Receiver Configuration
To ensure proper operation, the receiver(s) must be set up for the same
satellites, and in the same order, they are set up in the antenna:
TracVision Satellite
Receiver Satellite
DiSEqC Setting
Satellite A
Alternative 1 or A
DiSEqC 1
Satellite B
Alternative 2 or B
DiSEqC 2
Satellite C
Alternative 3 or C
DiSEqC 3