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Installation Guide

Stratagy Flash

Summary of Contents for Stratagy Flash

Page 1: ...Installation Guide Stratagy Flash ...

Page 2: ... the nearest Toshiba telecommunications distributor in your area call Toshiba America Information Systems Inc Telecommunication Systems Division in Irvine CA 949 583 3700 Telephone Network Compatibility The telephone company may make changes in its facilities equipment operations and procedures If such changes affect the compatibility or use of the Stratagy system the telephone company will notify...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...tomer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled t...

Page 5: ... If your Stratagy Flash installation is in an area with unreliable power you should also install a Power Conditioner to avoid any failures that can be caused by power fluctuations including hardware failure and file corruption A Toshiba recommended ONEAC Model ON400 400 VA 1 2 hour Uninterruptible Power Supply UPS with Power Conditioner and Ground Bar is available Part Number ON400XRA G0 3 6 VWHP ...

Page 6: ...ne cord is recommended Stratagy s serial Port 1 is reserved for SMDI communication 6 XVW D HZ 0RUH 7KLQJV Be sure to change the security code of the Shutdown Mailbox User ID 993 See the Stratagy Flash Installation Guide for details When using an internal modem in the Stratagy Admin PC remember that Stratagy Admin does not work with the COM 3 or 4 port Toshiba suggests that you do not write over th...

Page 7: ... If your Stratagy Flash installation is in an area with unreliable power you should also install a Power Conditioner to avoid any failures that can be caused by power fluctuations including hardware failure and file corruption A Toshiba recommended ONEAC Model ON400 400 VA 1 2 hour Uninterruptible Power Supply UPS with Power Conditioner and Ground Bar is available Part Number ON400XRA G0 3 6 VWHP ...

Page 8: ...tratagy Flash Toshiba s PPTC 9 with six conductor line cord is recommended Refer to the Stratagy Flash Installation Guide and the Stratagy R3 I M Manual for complete instructions on configuring Stratagy Voice Processing systems for SMDI integration 6 XVW D HZ 0RUH 7KLQJV Be sure to change the security code of the Shutdown Mailbox User ID 983 See the Stratagy Flash Installation Guide for details Wh...

Page 9: ...ect 7 Step 2 Select the Hardware Site 8 Power Requirements 8 Environmental Considerations 8 Step 3 Optional Wall Mount the Unit 8 Step 4 Program Strata 8 Strata CTX 8 Strata DK 8 Step 5 Set up Stratagy Flash System Hardware 9 Step 6 Verify Voice Playback Basic Auto Attendant and Ports are Functioning Correctly 9 Step 7 Install Stratagy Admin Software VSA 3x 9 Step 8 Connect Stratagy Admin PC to St...

Page 10: ...ording 20 Step 14 Shut Down the Stratagy Flash System 21 Step 15 Optional Back Up Database Mailbox Names and Greetings 21 Chapter 3 Maintenance Tools 24 Backup Utility 25 Restore Utility 27 Upgrade Stratagy Flash Software 28 Retrieve Trace File 29 Filecopy 31 Shut Down the Stratagy Flash 32 Methods of Shutdown 32 Automatic System Recovery 34 Diagnostics 34 Trace 34 STRATAGY LOG 35 MSG LOG 35 ScanD...

Page 11: ...tallation contains vital information on how to install the Stratagy Flash load and configure Stratagy Admin software and access and configure Stratagy Flash software Chapter 3 Maintenance provides instructions on how to use the Tool Utility for backing up restoring upgrading software and performing filecopies This chapter also describes the Stratagy Flash s trace diagnostics Index Conventions This...

Page 12: ...sers Internet site FYI http fyi tsd toshiba com contains all current Stratagy documentation and enables you to view print and download current publications Italics represent parameter and menu screen field names and book titles For example hot_box parameter Extension field Type Indicates entry of a string of text Press Indicates entry of a single key For example Type prog then press Enter Plus Sho...

Page 13: ...releases Strata DK14 DK8 all releases Strata DK40i DK40 DK16e DK16 all releases Strata DK24 DK56 DK96 Release 4 Strata DK424 DK280 all releases The Stratagy Flash requires Stratagy Admin software installed on a separate IBM compatible Stratagy Admin PC for local or remote administration and maintenance Some basic administrative functions e g adding User IDs resetting passwords can be performed by ...

Page 14: ...ght status light and four voice ports and corresponding voice port status lights On two port models SG F 2 voice ports status lights III and IIII are not active see Figure 1 The Stratagy Flash s two serial ports are allocated as follows Serial Port 1 is reserved for the Station Message Desk Interface SMDI and Port 2 for Stratagy Admin PC connection The Stratagy Flash unit can be located on a desk ...

Page 15: ...s light labelled I IIII on the front of the Stratagy Flash unit see Figure 1 that indicates the hookswitch and ring states of the port The lights are On Off based on the following When Stratagy is shutdown all connected port status lights are On Software The Stratagy Flash requires Stratagy Admin software installed on a separate IBM compatible Stratagy Admin PC for local or remote administration a...

Page 16: ...Quit function is added For a description of the Tools options see Configure Stratagy Flash on page 15 and Tools on page 24 For a complete description of the standard Main Menu selections see the Stratagy R3 I M Manual Quit Important This function quits the Stratagy Admin program and does not shut down Stratagy Press Alt Q The remote PC exits Admin and returns to the DOS prompt Menu Bar System Info...

Page 17: ...he Stratagy Flash is 60 seconds This is configurable on a mailbox by mailbox basis from the Options screen of each User ID Mailbox Maximum Greeting Length The default maximum greeting length for both the current greeting and the custom busy greeting is 30 seconds This is configurable on a mailbox by mailbox basis from the Options screen of each User ID Longer user greetings reduce the amount of me...

Page 18: ...The Grand Tour Unsupported Stratagy Features 6 Stratagy Flash Installation Guide 02 02 ...

Page 19: ...the Stratagy Flash that includes the Stratagy Flash Wall Mounting Template and Instructions 3 Inspect all equipment for damage If equipment is missing or damaged contact your supplier immediately 4 Remove any shipping tape and packing material used to protect the system during shipment Retain the packing materials for re use when transporting system hardware CAUTION Do not attempt to open the Stra...

Page 20: ...luded in the package for instructions on wall mounting the unit Step 4 Program Strata Strata CTX Stratagy Flash is compatible with all Strata CTXs Strata CTX needs to recognize Stratagy Flash s DTMF signaling An ARCS card must be installed in the Strata CTX100 for this DTMF signaling Strata CTX670 allows four DTMF circuits in its default configuration Install and program an ARCS card in the Strata...

Page 21: ...uld turn On when finished Step 6 Verify Voice Playback Basic Auto Attendant and Ports are Functioning Correctly Dial the extension number for each port Stratagy should for each port Answer and play the Toshiba Plug and Play company greeting Thank you for calling greeting 1 in User ID mailbox 990 Continue to play the Toshiba Plug and Play caller instructions greeting If you know the extension of th...

Page 22: ...min program is installed on drive C in subdirectory VSA3x Step 8 Connect Stratagy Admin PC to Stratagy Flash Communication between the Stratagy Admin PC and the Stratagy Flash is accomplished by one of two methods local or remote Stratagy Flash uses the serial Port 2 by default to communicate with the Stratagy Admin PC This setting can be changed using the admin_port parameter in the Stratagy Syst...

Page 23: ... already exist and the installation of an external modem on the Stratagy Flash Figure 5 Stratagy Flash Stratagy Admin PC Remote Connection Stratagy Admin PC Modem Prepare the Stratagy Admin PC by installing connecting and configuring a modem The modem must be capable of communicating at a minimum of 2400 baud Figure 3 RS 232 DB9 to DB9 Cabling 1 4 2 3 5 6 7 8 6 3 2 5 1 4 8 7 9 pin female 9 pin fem...

Page 24: ...atagy Flash For example the Stratagy Admin PC serial port settings made in the Serial Port field of this procedure must be identical to the serial port definitions i e set serial_port set in the Stratagy Flash s Stratagy System Configuration file see Stratagy System Configuration on page 18 Note The menu screens detailed in this section are only available with Stratagy Admin version VSA 2G or late...

Page 25: ...String Sets modem initialization string The modem initialization string can be changed to work with specific brand modems Refer to the user s manual for your individual modem for the initialization string Note The protocol used by Stratagy Admin does not support error correction data compression or auto baud rate adjustment If problems are encountered connecting remotely turn these parameters off ...

Page 26: ...lays Main Menu on page 4 Proceed to Step 11 Configure Stratagy Flash on page 15 If a modem is detected Stratagy Flash displays the screen shown at right Proceed to Remote Access for instructions on accessing the Stratagy Flash remotely Remote Access Stratagy Admin software version VSA 3x has two modes of accessing the Stratagy Flash remotely Direct Dialing Mode the Stratagy Flash modem has a dedic...

Page 27: ...ctions available from the Tools option on the Main Menu Toshiba Plug and Play Telephone System Configuration Stratagy System Configuration For procedures on using the other Tools options see Tools on page 24 To access Tools Option 1 Press Alt t 2 Type the password the default password is Stratagy and press Enter See Tools on page 24 for a description of the menu options Toshiba Plug and Play The S...

Page 28: ...atterns Telephone system dial codes Stratagy Flash performs certain actions on your telephone system by using defined telephone system dial codes To define the dial codes you must modify the telephone system dial code parameters System integration patterns Enables modification to the telephone system integration patterns Note The telephone system configuration is set using the pbx_type parameter s...

Page 29: ...nd restarting Stratagy Flash the changes take effect or 2 The changes are transmitted to Stratagy Flash but Stratagy Flash is not shut down or restarted Until you restart Stratagy Flash the changes do not take effect or 3 The changes you made are cancelled and not saved 5 If you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Adm...

Page 30: ...Flash is not shut down or restarted Until you restart Stratagy Flash the changes do not take effect or 3 The changes you made are cancelled and not saved 5 If you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Table 2 Stratagy Flash System Configuration Parameters Definitions and Settings Parameter Description accept_0_cal...

Page 31: ...s recorded The recommended value for the Stratagy Flash is 24 for all other Stratagy systems the recommended value is 64 CAUTION Do not change this value unless you have installed the appropriate system prompt file Possible values 8 24 32 64 Default 24 pbx_type Defines the Strata DK model that is used as the host system Possible values DK8 DK16 DK16E DK24 DK56 DK96 DK14 40 DK14 40S DK24 40 with SM...

Page 32: ...ta DK telephone system only provides the Stratagy Flash with incoming Calling Party ID via SMDI integration Data messages or packets are sent into the system to provide information concerning the type of call and the calling party ID See Chapter 11 SMDI Serial Integration in the Stratagy R3 I M Manual for detailed information New User Tutorial Introductory Recording The New User Tutorial feature p...

Page 33: ...mming make sure that the Do Not Disturb feature is Off or the token program will not run Step 14 Shut Down the Stratagy Flash System You must shut down the Stratagy Flash and restart on the current software version see Shut Down the Stratagy Flash on page 32 if The restore_config parameter is set to true system default in the Stratagy System Configuration file see Stratagy System Configuration on ...

Page 34: ...Installation Step 15 Optional Back Up Database Mailbox Names and Greetings 22 Stratagy Flash Installation Guide 02 02 ...

Page 35: ...option Note For instructions on using the Stratagy System Configuration Toshiba Plug and Play and Telephone System Configurations options see Step 11 Configure Stratagy Flash on page 15 Shut down the Stratagy Flash This function consists of six shutdown options Shutdown and Restart Current Version Shutdown and Trace Current Version Shutdown and Start New Version Shutdown and Start Old Version Shut...

Page 36: ...Configuration options see Step 11 Configure Stratagy Flash on page 15 for details Figure 6 Navigating the Tools Menu Tools Menu select menu item Backup Utility Stratagy System Configuration Edit Telephone Systems Dial Codes select dial codes Upgrade Stratagy Software Toshiba Plug and Play Restore Utility Edit System Integration Patterns Retrieve Trace File Filecopy Telephone System Configuration P...

Page 37: ... and Restore procedures the Stratagy Flash cannot process calls When any Backup or Restore function is selected Stratagy Admin queries the Stratagy Flash concerning calls currently in progress If calls are in progress Stratagy Admin asks if the calls can be terminated If call termination is selected any current connection is disconnected and all ports are commanded to go off hook to prevent any fu...

Page 38: ...that the Stratagy Admin PC has enough available disk space to accommodate the backup file Based on the Stratagy Flash s estimated Backup time shown on your screen use the calculations shown below to estimate the required hard drive space Transmitting at Bytes Per Second bps written to hard drive 9600 bps 800 bytes 4800 bps 400 bytes 2400 bps 200 bytes Example If Stratagy Admin displays a five minu...

Page 39: ...s Restoring files from the Stratagy Admin PC s floppy disk drive is not supported Be sure to enter the complete path including the drive letter 4 Optional If you entered selection 2 Restore Names Greetings in Step 2 you are asked to enter a beginning and ending mailbox number Press Enter after each entry Note Leaving both fields blank defines all mailboxes or if you entered selection 3 Restore Dat...

Page 40: ...hen communicating with a Stratagy Flash 4 Press any key to continue The Stratagy Admin program is installed on drive C in subdirectory VSA3x Step 2 Upgrade Stratagy Flash Software 1 From the DOS prompt C VSA3 type admin and press Enter Important The Stratagy Admin PC must be configured for the correct serial port in Stratagy Admin prior to performing the next step See the Stratagy R3 I M Chapter 3...

Page 41: ... press 7 2 The trace file name defaults to TRACE OUT From the Retrieve Trace File screen shown at right press Enter 3 Enter the directory where you want to copy the file The default is C VSA3 If you need a different directory type over the default Press Enter Be sure to enter the complete path If the directory already exists you are given the option of entering a new directory or overwriting the f...

Page 42: ...d Call Activity Log ins log outs messages received and messages retrieved Traffic Information concerning system load and possible problems caused by the load System Control flow between functions Error Abnormal conditions faults exceptions etc Threads Program processes Use the spacebar to toggle between Yes for inclusion of data or No for exclusion Main System messages and trace events relating to...

Page 43: ...type the directory name if necessary and the file name Note If a directory name is not entered Filecopy assigns the destination for the file to the Stratagy Flash or Stratagy Admin directory 7 Press Enter when finished While Stratagy Flash copies the file a dialog status box displays shown at right When the copy is complete this status box displays shown right 8 Press any key to continue Parameter...

Page 44: ...word scheme to call into the system and shut it down 1 Using Stratagy Admin log on to the Stratagy Flash The Stratagy Admin Main Menu displays 2 Press Alt U The Users Menu Options screen displays 3 In the User ID field type 983 and press Enter The Options screen displays for box 983 4 Using the arrow down key place the cursor in the Security Code field 5 Type the new security code Note For added s...

Page 45: ...s Stratagy Flash equivalent to pressing the Esc key on the current Stratagy Flash platform Note This option must be used any time you make significant programming changes see Automatic System Recovery on page 34 for details Shutdown and Trace CURRENT Version Shuts down then restarts Stratagy Flash in the TRACE mode TRACE OUT file is created See Trace on page 34 for details Shutdown and Start NEW V...

Page 46: ...tratagy Flash has several very powerful troubleshooting tools TRACE OUT STRATAGY LOG and MSG LOG All three of these files are stored in the Stratagy Flash directory and are best utilized in combination with each other For example if you are looking for actions related to a specific message enable MSG LOG and start a trace If you think you have a site with a power problem viewing STRATAGY LOG and T...

Page 47: ...From the Tools menu press 8 The Filecopy screen displays see page 31 for details 2 Using the Filecopy option copy the STRATAGY LOG file to the Stratagy Admin PC s hard drive You can view it using any common text editor MSG LOG If you need to check actions related to specific types of messaging you can enable MSG LOG in the System Configuration file In this file Stratagy Flash logs every message re...

Page 48: ...ght Shutdown SCANDISK and Restart option Press Enter A dialog box displays asking you to confirm the shutdown 4 Press Y to continue Stratagy Flash shuts down and performs ScanDisk If crosslinked files or lost clusters are found ScanDisk automatically fixes the bad files and stores them as chk files in the root directory When the process is complete Stratagy Flash automatically reboots Upgrading St...

Page 49: ...34 B back up database 21 backup utility 25 baud rate 13 C calling party identification 20 configuration Stratagy system 18 telephone system 16 connections local 10 modems 11 remote 11 Stratagy Admin PC 10 D diagnostics 23 MSG LOG 35 scandisk 36 STRATAGY LOG 35 trace 34 F filecopy 31 flash memory 1 G greeting length 5 H hardware components 7 connect Stratagy Admin PC 10 environmental considerations...

Page 50: ...for programming changes 21 via Stratagy Admin 33 site environmental considerations 8 power requirements 8 SMDI calling party identification 20 integration 17 status lights 3 Strata CTX 8 Strata DK 8 Stratagy Admin 14 cable 10 configuration fields 13 configure software 12 load software 9 Stratagy Admin PC 10 Stratagy Admin PC connection 10 requirements 9 Stratagy Flash exclusive features maximum gr...

Page 51: ... 35 scandisk 36 STRATAGY LOG 35 trace 34 turning Stratagy Flash on off 3 U Uninterruptible Power Supply see UPS unpack and inspect 7 upgrade Stratagy software 28 voice ports 36 UPS 8 9 utilities scandisk 36 V verify Stratagy Flash functioning correctly 9 voice ports 3 36 upgrade 23 W wall mount 8 ...

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Page 56: ...o r m a t i o n S y s t e m s I n c Te l e c o m m u n i c a t i o n S y s t e m s D i v i s i o n 9740 Irvine Blvd Irvine CA 92618 1697 949 583 3700 www telecom toshiba com 2002 Toshiba America Information Systems Inc Printed in U S A ...

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