Strata CS Call Center Scoreboard User Guide 08/02
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Introduction
This guide describes how to install, set up, and run the Call Center Scoreboard Add-on
features for the Strata Communication Server (CS).
Conventions
Conventions
Description
Note
Elaborates specific items or references other information.
Within some tables, general notes apply to the entire table
and numbered notes apply to specific items.
Important!
Calls attention to important instructions or information.
Arial Bold
Represents telephone buttons.
“Type”
Indicates entry of a string of text.
➤
Denotes a procedure.
➤
Denotes the step in a one-step procedure.
>
Denotes a sequence of computer menu or screen selections.
For example: Choose Start > Programs > Call Center
Scoreboard.
Courier
Shows a computer keyboard entry or screen display.
See Figure 10
Grey words within the printed text denote cross-references.
In the electronic version of this document (Strata CS Library
CD-ROM or FYI Internet download), cross-references
appear in blue hypertext.
