Call Center Scoreboard
Viewing Agent Status
10
Stratagy CS Call Center Scoreboard User Guide 08/02
Agent Activity Window Options
The toolbar of the Agent Activity window offers the following options:
•
Displaying Agents by Queue
•
Displaying Agents’ Time in State
•
Customizing Look of Agent Activity Window
Displaying Agents by Queue
➤
To display all agents for all queues, select All from the drop-down menu at the top
of the window. You can also select a specific queue to display only the agents in
that queue.
Displaying Agents’ Time in State
➤
Click Show Times to have each agent’s name display with
the amount of time they have spent in their current state
(shown right). Click it again to turn off the time display.
Interpreting Agent Activity Window Icons
➤
Click Legend to see a description of each icon in the Agent
Activity window.
Customizing Look of Agent Activity Window
➤
To specify the font for the Agent Activity window, click the
font icon.
➤
To show or hide the status bar, click the status bar icon.
