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Toshiba Strata CIX IP5000 Series User Manual Download Page 106

Feature Operations

Uniform Call Distribution

88

Strata CIX IP5000-series Telephone UG     04/09

Login/Logout

Login and Logout is controlled by the Login key assigned to the agent phone (see 

Strata CIX Programming Manual, Volume 1

 for details). The Log status is displayed 

on the Login key as shown below

•

Login

 - Key is On Steady

•

Logout

 - Key is Off

The Login/Logout feature is applied to the call which terminates to UCD pilot only. 
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the 
agent is in Logout state. Also, Login/Logout can be activated by an access code. The 
default numbering plan is shown below.

Access Code

Feature

#6061

Login - from Agent Station

#6062

Logout - from Agent Station

#6161

 + 

DN

 + 

#

Login - Agent Station (DN) from another station

#6162

 + 

DN

 + 

#

Logout — Agent Station (DN) from another station

where DN = the Directory number of the agent station.

Summary of Contents for Strata CIX IP5000 Series

Page 1: ...Telecommunication Systems Division April 2009 IP5000 Series Telephone User Guide ...

Page 2: ... without express written permission of the publisher of this material Strata is a registered trademark of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Trademarks registered trademarks and service marks are the property of their respective owners CAUTION Do not use cleansers that contain benzene paint thinner alcohol or other solvents on the tele...

Page 3: ...PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOW...

Page 4: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the war...

Page 5: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

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Page 7: ...ries Telephone Overview 4 Fixed Buttons 5 Programmable Feature Buttons 8 Key Strip 8 LCD 9 9 Line LCD Display 9 4 Line LCD Display 10 Soft Keys 11 Chapter 2 The Basics Customizing Your Telephone 13 Volume Control 13 LCD Contrast 14 Brightness Control 15 Backlight On Off 16 Keystrip Labels 17 Ring Tones 17 Dial Pad and Button Beeps 18 Speakerphone Microphone Sensitivity Adjustment 19 ...

Page 8: ...25 Microphone Mic Mute Button 25 Hold 25 Message Waiting 27 Responding to a Lit Msg LED 27 Turning On Off MW LED on Another Extension 28 LED Indicator Details 29 Chapter 3 SoftIPT SoftIPT Icons 32 Fixed Buttons 33 Flexible Buttons 33 Liquid Crystal Display 33 Configuring SoftIPT 3 0 34 Step 1 Configure the SoftIPT 34 Basic SoftIPT Functions 39 Start the SoftIPT 39 Making a Call 39 Answering a Call...

Page 9: ... 50 System 50 Station 50 Station Call Forward Categories 51 Call Forward Settings 51 Station Call Forward Procedures 52 Call Forward Examples 53 Call History 54 Call Park Orbits 55 Call Pickup 56 Group Pickup 56 Ringing Page or Held Call Pickup 56 Call Transfer 58 Call Waiting 59 Caller ID 60 Conference Calls 60 Adding Voice Mail to a Conference 61 Supervising a Tandem Call 62 Conference Add Split...

Page 10: ...ide 74 Executive Override 75 Destination Restriction Traveling Class Override 75 Class of Service Override 75 Privacy Override 76 Paging 76 Answering a Page 76 All Call Page 77 Emergency Page 77 Privacy 78 Redial 78 Speed Dial 79 Making a Call Using Speed Dial 79 Storing a System Station Speed Dial Number 80 Advanced Speed Dial Operation 81 Storing Personal Speed Dial Names 82 Time and Date Settin...

Page 11: ...ialization 98 IP5122 SDC Headset Transmit Level Adjustment 98 Local CO Line Connection 99 Local CO Line Circuit Quick Test 100 Chapter 6 ADM DSS Console Add on Modules 101 ADM 102 Buttons and LEDs 102 Adding an ADM 103 Brightness Control 103 Keystrip Labels 103 DSS Console 104 DSS Buttons 104 Calling a Station 104 Transferring to an Idle Station 105 Call Transfer with Camp on 106 Call Answering Ou...

Page 12: ...s Function 117 One Touch Buttons 118 Changing a One Touch Button 118 To Use a One Touch Button 119 Setting Changing a Personal Speed Dial Code 119 Feature Codes 120 Chapter 9 Administrator Programming Initializing the IP Telephone 125 IP Setup Instructions 126 Initial Start up 128 IP Telephone Function Settings 129 Setting the IP Telephone Headset Transmit Volume 130 Viewing IP Telephone Terminal ...

Page 13: ...et 169 Chapter 10 Info ManagerTM Stocks 172 Weather 173 News 174 Calendar 175 Cycle 177 Configure 177 Appendix A References Call Forward 179 Soft Keys 183 Button Labels 184 Appendix B Hardware Connections IP5000 Series Telephone Tilt Angles 189 Connector Icons 191 Wiring 192 Appendix C Centrex Application Flexible Directory Numbering 193 Centrex Feature Buttons 193 Ringing Repeat 193 Delayed Ringi...

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Page 15: ...he IP5000 telephones Chapter 2 The Basics covers the basic telephone functions Chapter 4 Feature Operations includes an explanation of Soft Key operations an alphabetical feature list and LCD information Chapter 5 IP5122 SDC explain the operation of the Analog Central Office ACO button to connect directly to the local Central Office Chapter 6 ADM DSS Console explains features and functions of the ...

Page 16: ...a CIX system How to Use This Guide This guide provides in depth instructions for the IP5000 series telephones and their features Most telephone users can use the Strata CIX IP5000 series Quick Reference Guide instead of this guide Conventions Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specifi...

Page 17: ...tton an additional DN Arial Bold Represent telephone buttons Courier Shows a computer keyboard entry or screen display Arial Represents LCD displays tokens or custom IVR functions Type Indicates entry of a string of text Press Indicates entry of a single key For example Type prog then press Enter Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a sim...

Page 18: ... of the document s title page Refer to the following for more information Strata CIX General Description Strata CIX IP5000 series Telephone Quick Reference Guide Strata CIX Installation and Maintenance Manual Strata CIX Programming Manual Volume 1 Strata CIX My Phone Manager User Guide See Figure 10 Grey words within the printed text denote cross references In the electronic version of this docume...

Page 19: ...lephone to autosense the network speed 10 100 1000Mbps Through dynamic soft key assignments the LCD telephones provide easy access to frequently used features by prompting specific tasks providing Outside Line Identification User Name Number Call Duration Date Time of Day displays and Name and number displays of incoming callers The full duplex speakerphone on these telephones enables you to place...

Page 20: ...tton IP Telephone 4 line LCD with back light option Full duplex Speakerphone Headset I F Ringing LED 20 Button IP Telephone 4 line LCD with back light option Full duplex Speakerphone Headset I F Ringing LED 20 Button with Electronic LCD Labels 9 line LCD with back light Full duplex Speakerphone Headset I F Ringing LED ...

Page 21: ...000 series telephone upgrade options include Table 2 IP5000 Series Add on Modules Description Image 10 Button ADM for IP5000 series LCD programmable key strip with back light 20 Button ADM for IP5000 series Paper Key Strip 60 Button DSS for IP5000 series Paper Key Strip ...

Page 22: ...the basic attributes found on most of these telephones The positioning of the buttons varies per telephone model Legend A Status LED message and ringing B LCD Display C Softkeys D Programmable Feature Buttons E Message Waiting LED Button F Microphone LED Button G Speaker LED Button H Volume Button I Hold Button J Microphone K Tilt stand A B C E F G H I J K 20 Programmable Feature Buttons 4 Line LC...

Page 23: ... Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily Layouts Fixed buttons are laid out differently on the IP5000 series telephones 9 line LCD Telephone 10 and 20 Button 4 line LCD Telephones Fixed buttons are located on either side of the dial pad ...

Page 24: ...ker Press to toggle the speaker ON OFF When red Speaker LED is lit handsfree communications is supported To start a handsfree conversation press the Speaker button this turns the red Speaker LED on To terminate this call press the Speaker button again Speaker LED off During a handset conversation press the Speaker button to start hands free communications red Speaker LED on Press the Speaker butto...

Page 25: ...79 Redial Press Redial to dial the last telephone number called internal or external If you have Automatic Line Selection lift the handset first Cnf Trn Conference Transfer Press Cnf Trn to add internal or external parties to a conference call up to 8 parties Press Cnf Trn and enter a number to transfer a call to another party on the CIX system Hold Press Hold to place an internal or external call...

Page 26: ...on a per user basis See Table 24 on page 184 for a list of Programmable Feature Buttons Note Programmable Feature Buttons are numbered bottom to top left to right shown right Key Strip The key strips on the IP5000 series telephones and add on modules are either electronic programmable or paper refer to Table 1 and Table 2 Programmable Feature Button Layout 01 02 03 04 05 06 07 08 09 10 11 12 14 15...

Page 27: ...elephone set VM New Saved messages Call Forward or if a certain feature is enabled on your telephone set A plus sign on the LCD indicates there is more data to display Press NEXT to advance through the information Lines 4 8 will indicate Programmable Feature Button labels See Browser on Page 10 Line 9 will display the Soft Keys See Soft Keys on page 11 Shift Button toggles between Programmable Fea...

Page 28: ...tatic to just one site Navigation is as easy as highlighting a link and selecting it to move to the next webpage All IP5131 SDL telephones come with the browser enabled In order to access the browser press the blue button on the bottom right hand side of the phone this allows you to switch between your call processing screen and the browser window 4 Line LCD Display The LCD in it s idle state show...

Page 29: ...uttons directly below the LCD screen shown right Soft Keys dynamically change their functions and label depending on the state of the telephone The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button SK1 SK2 SK3 SK4 ...

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Page 31: ...o the default setting To adjust the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol to increase volume and Vol to decrease volume This volume setting applies to all calls until changed To adjust Ring Tone Hands free Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handse...

Page 32: ...it telephones 1 Press and hold down the Mic button 2 Press and release Vol or Vol repeatedly Note Holding the Vol button does not continue to change the setting The button must be pressed for each step of contrast change To adjust the LCD contrast on the Add on Module 1 Press Hold 3 6 9 simultaneously 2 Press Contrast button to increase contrast 3 Press Contrast button to decrease contrast 4 Lift ...

Page 33: ...right softkey to increase brightness 3 Press Dim softkey to decrease brightness 4 Lift the handset off hook on hook to save the settings Note Use the BL BRIGHT and BL DIM buttons in steps 2 and 3 on the 10 button LCD Add on Module To change the LCD backlight brightness for IP5131 SDL 1 Press Hold 3 6 9 simultaneously 2 Press the Others softkey 3 Press the BL Bright softkey 4 Enter a value of 0 3 u...

Page 34: ...ss Hold 3 6 9 simultaneously 2 Press the Mic button 3 Press Hold 4 Use table below to choose preferred settings 5 Press Hold Hold to save settings Note FB1 is the lower left key FB2 in the next up FB3 is above FB2 and FB4 is above FB3 Table 4 Backlight Settings Button Input Meaning FB1 1 Always Off 2 Always On 3 On demand FB2 1 30 Backlight Timer x10 seconds Example 1 10 seconds 30 300 seconds ...

Page 35: ...ton repeat steps 3 5 7 To exit User Programming mode lift the handset off hook on hook Ring Tones To set distinctive ringing 1 Press 9876 to enter User Programming Mode 2 Press a Line or extension button The LED is steady green 3 You can press Hold to switch between internal and external pitch Internal station calls within your system external outside line calls 4 Enter the two digit pitch number ...

Page 36: ...ot beep 5 Press Hold to set the option 6 You must also go off hook then on hook to exit the program mode Table 5 Internal and External Call Ringing Tones Tone No Frequency and Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off repeat 11 500 640 Hz 1 sec On 3 sec Off repeat 12 500 640 Hz 1 sec On 1 sec Off repeat 13 860 1180 Hz 1 sec On 3 sec Off repeat 14 860 1180 Hz 1 sec O...

Page 37: ...be to cut off frequently If this happens follow these steps to lower the sensitivity of the microphone on a IP5000 series telephone The default is normal sensitivity 1 Press 3 6 9 Hold simultaneously 2 Press 0 3 Press Hold 4 Press Programmable Feature Button 3 FB3 to toggle On Off FB3 LED On Lower sensitivity FB3 LED Off Normal sensitivity 5 Press Hold to set the option 6 Go off hook then on hook ...

Page 38: ...wed by the digits dialed Ringing Line Preference Answer any incoming call by lifting the handset or pressing Spkr There is no need to press the ringing line button to answer the call when ringing line preference is enabled Tone First Signaling Internal incoming calls only telephone rings in standard ring tone lift handset or press Spkr to answer call Voice First Signaling Internal incoming calls o...

Page 39: ...kr Button 1 To make a call press Spkr A line may be selected automatically or choose a line manually The extension or Line button lights depending on system programming Dial tone is heard through the speaker The Speaker and Microphone LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the speaker 3 When connected continu...

Page 40: ... and use the dial pad to enter the name Notes If a directory is not selected and a name is entered all directories will be searched To enter names from the dial pad press the dial pad button associated with the letter to be entered Press the button once for the first letter twice for the second letter etc Left and Right Soft Keys are available to move the cursor 3 Press FIND to start the directory...

Page 41: ...23 BOB L PRI BOB LAWVER BRAD FISHER ONE TOUCH ONE TOUCH PICKUP ONE TOUCH CFAC ONE TOUCH NEXT DND Ext 4227 ONE TOUCH ONE TOUCH BACK CNCL BILL THOMAS BRAD FERRIS BRIAN SMITH Press the key next to the displayed name to call that person 9 Line LCD Display Dial by Name Screen ...

Page 42: ...ring and Caller ID information will display on the top of the screen press the Shift Button to view Buttons 1 10 and answer the call Handsfree Answerback With speakerphone enabled the telephone may be programmed for Handsfree Answerback The called party hears a single long tone followed by the caller s voice Begin hands free conversation If Handsfree Answerback were not programmed the called party...

Page 43: ... handset Hold To place a call on hold press Hold Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations flash red To return to the held call press the flashing held Line button If you do not return to the held call within a specified time it rings back to your telephone The call remains camped on to your station If the held party hangs up ...

Page 44: ...on If Automatic Hold is not enabled calls will drop when moving from one line to another without pressing Hold While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extension s LED flashes Consultation Hold 1 While on a call press Cnf Trn The call goes on hold 2 Dial another line 3 Transfer the c...

Page 45: ... LED 1 On an LCD telephone if you see a press SK3 to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press Msg then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continue...

Page 46: ...D shows the station number where you set a Message Waiting light Example MW SET TO 3620 If you decide to cancel the Message Waiting light at this point press Msg or 7 again while ring over tone is playing and the light will be cancelled 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back 4 To tu...

Page 47: ...ne second On Off Hold outside line If using Pooled Line Grp the hold indication is only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pul...

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Page 49: ...crosoft Windows XP operating software OS The SoftIPT Version 3 0 screen is shown below SoftIPT on a PC integrates the power of the PC with most of the features available on an IP5000 series telephone You can use most of the features described in this User Guide or the Strata CIX IPT DKT Telephone User Guide Important The SoftIPT functions in the same manner as a desktop IP telephone Use this manua...

Page 50: ... the Directory on page 41 SoftIPT Configurations Double click this icon to open the Configuration window This enables you to view and change SoftIPT settings Audio Settings Click this button to adjust the audio properties when connected to a USB handset Help Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties etc Click Help to view all SoftIPT in...

Page 51: ...ide lines Pooled Line Grp enables you to access available CO Lines from a group of lines appearing under one button Liquid Crystal Display The Liquid Crystal Display LCD on the SoftIPT will display information similar to the large 9 line IP telephone display Desk Clock and Calendar in idle mode Call Duration during an outside call Operational Advisory and Notification messages LCD Control Buttons ...

Page 52: ... double click the SoftIPT icon on the desktop The SoftIPT Configuration window opens Important See the illustration below You will need to enter items A E to configure SoftIPT Check with your Telephone System Administrator to make sure that you have this information After entering this information print the screen for future reference Figure 1 SoftIPT Configurations ...

Page 53: ...to search for the IPU by sending broadcast messages otherwise it goes back to the Primary IPU IP address SoftIPT skips the Primary IPU IP address or the Secondary one if it is not set In either case if SoftIPT successfully connects to the IPU the IPU IP address is shown in the Connected IPU IP Address field See your System Administrator for IPU address If Broadcast is selected the broadcast messag...

Page 54: ... have only one profile as shown in See Figure 3 select Always use this profile and check the Use Default Microsoft Outlook Profile box as shown in See Figure 1 If you have several profiles and choose one of them select Prompt for a profile to be used See Figure 3 and uncheck the Use Default Microsoft Outlook Profile box See Figure 1 Auto Login on start up If you uncheck this box you can input an e...

Page 55: ... To check how many Outlook profiles are on your PC 1 Go to Start Control Panel Mail 2 Double click the Mail icon see See Figure 2 3 Click the Show Profiles button 4 Here are all the profiles setup on your PC See Figure 3 Figure 2 Mail Setup Outlook ...

Page 56: ...SoftIPT Configuring SoftIPT 3 0 38 Strata CIX IP5000 series Telephone UG 04 09 Figure 3 Mail Profiles ...

Page 57: ... 3 Click Speaker to end the call Note Do not use BGM 490 on the SoftIPT It conflicts with incoming calls To make a Call using a USB Handset To install a USB handset refer to the vendor s documentation and or website 1 Go off hook pick up the receiver or press the hookswitch button on the USB Handset to get dial tone 2 Dial the phone number click the on screen dial pad buttons input numbers asteris...

Page 58: ...o Your Headset You can switch a call from your IP telephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature 1 Press Hold 2 On the SoftIPT dial 5 72 the extension number of your telephone Note You can also add this dialing string to a flexible button on your SoftIPT phone as a One touch Speed Dial button for ease of call switching Labeling Feature Buttons SoftIPT Versio...

Page 59: ...SoftIPT if you are using it 2 Open MS Outlook 3 Double click on the Contacts icon click on the New contact icon 4 Type in the contact information click Save and Close Add as many entries as desired To edit an entry double click on the name to open 5 Start Soft Phone 6 Click Directory icon The directory displays see below 7 Click on the name The SoftIPT calls the contact ...

Page 60: ... want to use the PC s embedded microphone speaker as a speakerphone device and not attach a headset to the microphone speaker jack of the PC If the PC does not have an embedded microphone even if it has embedded speaker you do not have to enable echo canceller because a headset would be plugged into the microphone speaker jack see figure below To use Echo Canceller click the Audio Setting of SoftI...

Page 61: ...ations Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator If th...

Page 62: ...urst of tone Success Tone is heard after dialing the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code doe...

Page 63: ... to ENTER ACCOUNT CODE NOW 2 Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored to the LCD 3 If your station is set for Verified Account Codes you hear a confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation i...

Page 64: ...inistrator To set an advisory message 1 Go off hook or press your extension button to hear dial tone 2 Press 411 3 Enter Message number see table above 4 Enter additional digits if required 5 Go on hook or press Spkr to release the line To clear the registered message 1 Go off hook or press your extension button to hear dial tone 2 Press 412 3 Go on hook or press Spkr to release the line Msg No Ch...

Page 65: ... to see if this feature is setup for your telephone Automatic Busy Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or Cnf Trn 441 The LED flashes red You hear confirmation tone 2 Hang up or press Spkr The system re...

Page 66: ...e resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings and you will see a fast flashing LED If you called a busy station the extension LED flashes green incoming call and the called number displays If you called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 A...

Page 67: ...nable background music on your telephone speaker Press BGM LED turns on Or press an extension button 490 n where n is the music source 1 15 To cancel background music on your telephone speaker Press BGM LED turns off Or press an extension button 491 To change the BGM source 1 15 assigned to the BGM button Press an extension button 9876 BGM n BGM where n is the music source 1 15 To enable backgroun...

Page 68: ...our telephone press 620 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data is set To turn off System Call Forward for your telephone press 621 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone...

Page 69: ... other types of calls Call Forward destinations can be set to internal destinations or an outside telephone number You can change your forwarding destination from outside the system using the DISA feature See your System Administrator for DISA telephone numbers and security code access Call Forward Settings Call Forward All Calls Forwards all calls immediately Call Forward Busy Do Not Disturb Forw...

Page 70: ...rd destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as 9 the telephone number The CIX accepts destination numbers of up to 32 digits Timer Enter the number of seconds 08 60 your telephone should ring before forwarding the call This is the Call Forward No Answer timer Call Forwa...

Page 71: ...in seconds before Call Forwards To set another telephone to Call Forward Busy No Answer to an outside destination number after a set time Press your extension button 6042 1234 1111 9 1 949 5873000 08 6042 Call Forward Busy No Answer Access Code sequence 1234 Other telephone s extension number 1111 Call Forward Passcode for other telephone 9 Outside Line Access Code 1 949 5553000 1 Area Code Teleph...

Page 72: ... number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller ID button To view Call History When your station is idle press the Caller ID button The Caller ID LED lights green and the latest record displays Press Vol for the next record press Vol for the previous record To view the c...

Page 73: ... automatically recalls to your station If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD To park a call 1 While on a call press Park in Orbit or press Cnf Trn 33 The LED flashes green consultation hold If you were on an extension during the call and you have line button on y...

Page 74: ...d the called station displays on your LCD Group Pickup Two or more stations can be assigned to a pickup group there are a total of 32 pickup groups available You can easily pick up ringing calls on other extensions Ringing calls include new transferred internal or external calls You will have the ability to pick up calls for other extensions in your group and other groups as well See your System A...

Page 75: ...5 29 Ext No Group A call ringing a member of your pickup group 5 34 Directed Ext A call ringing on any line of this Primary Ext No 5 5 Primary Ext No Directed Group A call ringing an extension in this Pickup Group 5 32 Group No Ext No A call ringing this Ext No only Other lines ringing on the same phone are unaffected 5 22 Ext No Outside Calls Any incoming outside line call 5 9 All Call Group and ...

Page 76: ...tion and your telephone returns to the idle state If your telephone does not go idle the destination may be located in a remote node so you need to hang up to return to idle state To transfer using the Cnf Trn button 1 While on a call press Cnf Trn Your Line LED flashes green and you hear internal dial tone 2 Dial the extension where the call will be transferred You can remain on the line and anno...

Page 77: ... the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing exten...

Page 78: ...network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference is established the Master exits the conference the first station to have been added to the conference becomes the Master To conference calls 1 While on a call press Cnf Trn Y...

Page 79: ...e at any time by pressing your extension button When you return you retain Master status Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference This feature enables participants in a conference to listen to or leave a voice mail message during a conference call To add Voice Mail to a conference call performed by Conference Master 1 Press Cnf Trn to place the cur...

Page 80: ...any provides automatic disconnect supervision the connection will release automatically when the parties hang up If not the lines must be supervised to be disconnected Conference Add Split Join Drop If you initiate a conference with two or more parties you can continue to add outside callers to conference or you and another member of the conference can leave Split the conference for a private conv...

Page 81: ...t key or Split button 2 Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference 3 You can return both yourself and the other Split party back into the conference by pressing JOIN RTRN terminates a feature operation and returns to the previously displayed state To Drop the Split party from a conference Press the DROP Soft Key The party t...

Page 82: ...the tone enter the security code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or...

Page 83: ... Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The L...

Page 84: ...Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s If you have locked doors in your facility that can be controlled through the Strata CIX system you may be able to unlock these doors by using your telephone s Unlock Door button s The Unlock Door button s is progra...

Page 85: ...ber of possible door phones varies by Strata CIX system 01 24 maximum for larger systems Check with your System Administrator to find out the names and locations of your system s door phones and record them below To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes gr...

Page 86: ...ogramming 2 When answered speak at a normal voice level in the direction of the door phone Echo Cancellation If you hear echo on your IP telephone tap either Vol or Vol once to cancel the echo Emergency Call To make an emergency call dial 911 or Access Code 911 This depends on off hook preference set up for your telephone Note Check with your System Administrator for the Access Code because this c...

Page 87: ...group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your System Administrator to find out if your telephone is programmed ...

Page 88: ...grammed on an extension each PhDN can receive up to three message waiting indicators Responding to a Lit Msg LED 1 Press Red flashing Msg button The telephone will dial the message source the voicemail or another extension See Note below 2 When call is finished hang up and the message waiting indicator will be cleared 3 If the Msg LED continues to flash there are additional messages to check repea...

Page 89: ...D shows the station number where the Message Waiting light was sent to If you decide to cancel the Message Waiting light at this point press Msg or 7 again while ring over tone is playing and the light will be cancelled or if you want to cancel the message later call the telephone you set the message on and press 7 twice 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flash...

Page 90: ...the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The Microphn Cut off functions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press ...

Page 91: ...in your handset to indicate that a second station is calling Press Msg button to toggle between the new or original caller Press and release the Msg button to talk to the new caller then press and release the Msg button again to return to the original caller The PDN flashing rapidly means talking to OCA caller PDN flashing at a normal steady pace means talking to original caller In both cases neit...

Page 92: ...telephone handset headset and speaker To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to bloc...

Page 93: ...ticular telephone by entering a pre determined account code To use Destination Restriction or Traveling Class Override 1 Press 471 Confirmation tone plays and the LCD shows Enter OVR Code 2 Enter the trunk access code or LCR access code 3 Dial the external telephone number Class of Service Override By dialing a Class of Service COS Override code a user can change a station s set of privileges to o...

Page 94: ...rogrammed for Privacy Override see Privacy on page 78 Paging Station users can make page announcements to telephones and external speakers Check with your System Administrator to find out the zone numbers for various paging groups To make a Page Announcement to telephones or external speakers 1 Lift the handset press your extension button and enter a paging access code 2 Make your announcement the...

Page 95: ...in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook dial 5 36 2 Enter the Page Zone Number 01 08 depending on your telephone system Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices To make ...

Page 96: ...ivacy on Line button On a normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release Whil...

Page 97: ...s 10 per telephone You have exclusive use of them and you can create and change them from your own telephone If you have a 9 Line LCD telephone you can assign names to your station SD numbers to appear on the Personal SD Directory display see your System Administrator or use the procedure for Storing Personal Speed Dial Names on page 82 To use personal Speed Dial 1 See your System Administrator to...

Page 98: ...e Feature Access Code Sequences Speed Dial Dialing an SD number Station1 Spdial2 nnn nnn 100 199 Station SD numbers System1 Spdial2 nnn nnn 200 999 System SD numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 If your telephone does not have a Spdial button press the button then di...

Page 99: ...e the eight digits automatically stored there Table 11Phone Number Dial String Characters Entry Meaning 0 9 0 9 End of Speed Dial Number when entering via access code 66 Escape functions as an escape key indicating that the number immediately following represents something exceptional When is used as an escape character it consumes one Speed Dial digit Entering 7 to insert a seven second pause wou...

Page 100: ...n Station Speed Dial names 1 Enter User Programming Mode by dialing 9876 or press Program 2 Press Spdial SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 for personal speed dial or 200 999 for System speed dial depending on system programming 4 Enter the telephone number to be stored If you normally a dial line access code such as 9 and or and area code enter the co...

Page 101: ...continue pressing the LEFT Soft Key 6 Press Spdial The Speed Dial name is now programmed 7 Go off hook The telephone exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name Table 12 Dial Pad Alphanumeric Characters Dial Pad Buttons Number of times to press the dial pad button 1 2 3...

Page 102: ...cated To change the Date From the IP telephone dial 653 and enter YYMMDD Example To set the date to March 12 2008 YY Year example 08 MM Month example 03 DD Day example 12 Note The IP telephone date can only be changed one day before or after the telephone system date The day will change automatically when the date is changed To change the time From the IP telephone dial 654 and enter HHMMSS Exampl...

Page 103: ...not ring when it is being called rather a long tone is heard followed by the caller s voice coming through the speaker This method automatically starts in a hands free mode and allows both parties to speak with each other Note The calling party has control over whether Tone First or Voice First Signaling is being used The ability to switch between the two is setup by the System Administrator To ch...

Page 104: ...chtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in...

Page 105: ... the group to receive UCD calls The following illustration shows the typical call flow for this service 1 Agent logs into the UCD group 2 CIX receives a call from PSTN or extension 3 The call is routed to voice mail which provides the initial greeting using the auto attendant service 4 The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pr...

Page 106: ... is Off The Login Logout feature is applied to the call which terminates to UCD pilot only Therefore the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state Also Login Logout can be activated by an access code The default numbering plan is shown below Access Code Feature 6061 Login from Agent Station 6062 Logout from Agent Station 6161 DN Login Agent Stat...

Page 107: ...X system and or local CO line operation Your telephone must be connected to a working local line for local call operation to function see Figure 3 on page 99 and Local CO Line Circuit Quick Test on page 100 When you press the ACO button you directly connect to the Central Office and you will not be able to access any of your Strata CIX system features The ACO service has some differences compared ...

Page 108: ... call from your local ACO service 1 Press the ACO button to receive local dial tone 2 Lift the handset and dial the telephone number To answer an ACO call Press the ringing ACO button To make a Call from your CIX Telephone System Line 1 Lift the handset or press your CIX Extension button to receive CIX system dial tone 2 Dial 9 plus an external telephone number To make a Call to another extension ...

Page 109: ...ce as programmed by your System Administrator This is especially important if the CIX system is remote to your IP5122 SDC telephone For example if your IP5122 SDC is in New York and the CIX system is in Los Angeles and you do not use the ACO button for the 911 call the CIX system will process the call as if you were in Los Angeles An operating local CO line cord must be connected to the Line jack ...

Page 110: ...n On hook Mode then press Volume Up Down button to change the Speaker Receiver volume level To adjust ACO Ringing volume There are two ways to adjust ACO ringing volume 1 When the ACO button is ringing press the Vol to increase volume and Vol to decrease volume 2 When the IPT is idle press Hold then Vol to increase volume and Vol to decrease volume Microphone Important Use only the Handset in ACO ...

Page 111: ...e is Flashing Red No connection to CIX Red or Green Answering ACO I use Green blinking Accessing available ACO I use Green blinking Notes Default LCD display is User name Extension Month Date Day and Time The Flash and Release REL soft keys display only when using the Local line You can use the Flash soft key for call waiting answer and or Centrex feature access The Release soft key disconnects th...

Page 112: ...ce call and you are the Conference Master and you press ACO button Conference call is placed on Hold 3 When you are on a Conference call and you are the Conference member and you press ACO button You are cut off from the Conference call 4 Your local CO line is not connected and you press ACO button No operation No Dial tone 5 You are making an outgoing CIX call and you press the ACO button 2 2 If ...

Page 113: ...g the ACO line you cannot use CIX features such as Call Forward Speed dial Redial Call Accounting Toll Restriction LCR Account Codes etc If the IP5122 SDC has power POE or commercial AC the ACO line will function even when there is an IP failure However if there is a power failure the IP5122 SDC will not work If you put an ACO call on Hold the call will continue to be on Hold even when other share...

Page 114: ...2 Press 4 then press Hold Note Your phone will not ring if it receives a call while in Programming Mode Place the phone into programming mode then set the following Note Typically FB20 FB09 will be left at factory default However if necessary use the Scroll key SK3 to access FB11 through FB20 1 Press FB01 ACO Button position Enter the button position then press Hold Go to the next Step or if you a...

Page 115: ...the local CO is very close to your telephone connection causing the audio volume level to be too high 1 No pad Default Note During installation leave ACO Transmit and Receive levels FB20 and FB19 at default Use FB05 to adjust ACO level If additional adjustment is needed then use FB20 and FB19 6 Press FB06 Country Code set to 0 for United States and Canada Press Hold Go to the next Step or if you a...

Page 116: ...ogram options to factory default values IP5122 SDC Headset Transmit Level Adjustment The IP5122 SDC headset transmit level for ACO and IPT operation are set by programming from the station 1 Press 3 6 9 Hold simultaneously 2 Press then press Hold 3 Set the headset transmit level using FB1 FB2 and FB3 as shown in the table below 4 Press Hold again Headset Transmit Levels Transmit Level FB1 FB2 FB3 ...

Page 117: ...04 09 99 Local CO Line Connection A local CO line connection and power are required for ACO operation including E911 IP5122 SDC Connections LINE HEAD SET HAND SET LAN PC Connect to CO Line for local CO operation Connect to IP Network Connect to power adapter if not using POE ...

Page 118: ... is lit a steady red when the ACO is not in use indicates no CO Line connection or a faulty CO Line circuit Note The IP5122 SDC does not require a LAN connection for this test 1 Apply power to the IP5122 SDC POE or local AC adapter The ACO button will LED will be red 2 Plug in the local CO Line connection A functional line will cause the ACO indicator to go dark 3 Lift the handset then press the A...

Page 119: ... The following Add on modules provide additional buttons 10 Button LCD Module LM5110 up to two supported per telephone 20 Button Add on Module with paper keystrip KM5020 up to two supported per telephone Digital Direct Station Selection DSS Module with 60 buttons and Paper Keystrip up to three supported per telephone Note The LM and KM modules can be used in conjunction with one telephone ...

Page 120: ...le Feature Button is programmed as a DSS button or a Line button it will have an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension A station or line shows steady red when in use by others green when in use by your extension A DSS LED will flash red while making a call and turn intermittently green once conn...

Page 121: ...e ADM CAUTION Unplug the line cord from the IP5000 series telephone before attaching the ADM Plugging the ADM cable in while the IP5000 series telephone is powered will damage or impair the functionality of the telephone ADM or both Brightness Control To change the Brightness Control for a 10 button LCD add on module refer to Brightness Control on page 15 Keystrip Labels To label the keystrip butt...

Page 122: ... a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blinks red at a slow rate DSS buttons cannot directly call station Phantom extension numbe...

Page 123: ...een You hear a single ring tone If using the Tone signaling mode you hear successive ring tones 2 Announce the call With Tone signaling you would have to wait for the called station to answer before announcing the call 3 Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if o...

Page 124: ...ension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancel...

Page 125: ...orgets to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press Cnf Trn or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the sta...

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Page 127: ...at www telecom toshiba com Important If you experience any electrical interference when using a wireless headset please follow headset manufacturer s recommendations or ensure the headset base unit is at least six inches from your telephone Headset and Handset Interactions When headset is connected and handset is off hook you can use handset only When headset is connected and handset is on hook yo...

Page 128: ...t only and performance is not good change the setting to CARBON To change the setting from Auto to Carbon Telephones All except the Single Line Telephone 1 Press 3 6 9 Hold simultaneously 2 Press 0 3 Press FB6 to toggle Handset On Off Press FB11 to toggle Headset On Off FB LED On CARBON FB LED Off AUTO default 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode To ch...

Page 129: ...Press 3 Press Hold 4 Set the headset transmit level using FB1 FB2 and FB3 See table below 5 Press Hold 6 Go Off hook then on hook to exit the program mode Headset Transmit Level Transmit Level FB1 FB2 FB3 Level SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg Max louder OFF OFF OFF 12 dB ON OFF OFF 8 dB OFF ON OFF 4 dB Default ON ON OFF 0 dB OFF OFF ON 4 dB ON OFF ON 8 dB OFF ON ON 12 dB Min so...

Page 130: ... Press 3 6 9 Hold simultaneously 2 Press 0 3 Press FB6 to toggle On Off FB LED On Carbon type handset FB LED Off IP5000 ECM handset default 4 Press Hold to set the option 5 Go off hook then on hook to exit the program mode To adjust the Handset Transmit Level for IP5000 series telephones 1 Press 3 6 9 Hold simultaneously 2 Press Redial 3 Press Hold FB1 6 8 db default 0 db 4 Press Hold to set the o...

Page 131: ...to set the option 6 Go Off hook then on hook to exit the program mode To adjust the Handset Side Tone Level for IP5000 series telephones Note This feature is not supported on the Single Line Telephone 1 Press 3 6 9 Hold simultaneously 2 Press Redial 3 Press Hold 4 Set the level using the buttons shown in the table below 5 Press Hold to set the option 6 Go Off hook then on hook to exit the program ...

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Page 133: ...u to customize your LCD telephone You will be able to Enter numbers in your personal Speed Dial list Program One Touch and Programmable Feature Buttons Register Call Forward assignments Assign Message Waiting Keys Assign the background music BGM source to be played over the telephone s speaker ...

Page 134: ...on anytime you need to use the feature Notes ACD and FeatureFlex Application keys are not supported on programmable feature buttons 11 20 of the large 9 line display telephone Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed See Ring Tones on page 17 User Programming Mode To enter User Programming Mode press the Program button o...

Page 135: ...0 All Call 340 Flash Short 200 Busy 350 Flash Long 210 No Answer 360 Microphone Cut off 840 Busy No Answer 370 One Touch Button 570 Call Forward External Outside Calls Paging All Call 380 Page All Groups 220 Busy 390 Page Individual Groups 230 No Answer 400 Emerg Page Individ Group 250 Busy No Answer 420 Emerg Page All Groups 240 Call Park Orbit 170 Answer Page All Groups 590 Call Pickup Phantom E...

Page 136: ...ne Touch button Once you have created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press 9876 to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits 0 9 To program special characters see ...

Page 137: ...ne Touch button is pressed again FB1 gets new dial tone on the PDN 30 code for All Call Page which allows the user to page the location of the orbited call To Use a One Touch Button Press the One Touch button Setting Changing a Personal Speed Dial Code See Storing a System Station Speed Dial Number on page 80 Table 16 Special Characters Entry Meaning Hold Indicates stop The One Touch button blinks...

Page 138: ... Ext button 492 music source no 1 15 External Speaker Off Ext button 493 Spkr Call Forward See Table 22 on page 179 Call Park Activate while on a call Cnf Trn 33 Orbit Number 7000 7019 or an Ext No Retrieve while on a call Ext button 32 Orbit Number 7000 7019 or an Ext No Call Pickup Directed DN pickup of ringing or held calls Ext button 5 6 Ext No Directed DN pickup of ringing held or parked call...

Page 139: ...xt button 6191 ext no of the phone where DND will be set Pass Code Number Remote Off Ext button 6192 ext no of the phone where DND will be set Pass Code Number Door Lock Control Ext button 12 Door Lock Number Door Phone Calling Ext button 15 Door Phone No 01 24 depending on system size Emergency Call Ext button 911 Flash Short Ext button 450 Flash Long Ext button 451 LCD Language Change Ext button...

Page 140: ...sy Override Voice First 2 Tone First 1 21 12 or 5 depending on programming for your phone Override Busy Do Not Disturb After reaching a busy or DND station press 2 Executive After reaching a busy station press 3 Paging Page All Groups Ext button 30 Page Individual Groups Ext button 31 Page Zone No 01 08 Emergency Page Individual Group Ext button 38 Group Number Emergency Page All Groups Ext button...

Page 141: ...n 6161 Logout to Agent Station another Station 6162 User Programming Mode 9876 Voice Mail VM Direct Transfer to Voice Mail While on a call press Cnf Trn 407 Dial VM mailbox number usually Ext Number Volume Control Beep With handset off hook press 6101 Press Vol or Volume Control Ringing With handset on hook press 6102 Press Vol or 1 If you have hot dialing you do not need to press Ext button as pa...

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Page 143: ...s LED On initialize LED Off don t initialize See IP Telephone Function Settings on page 129 for details 5 Press FB02 to initialize LCD contrast setting LED On initialize LED OFF don t initialize 6 Press FB03 to initialize the telephone s IP network connection settings LED On initialize LED Off don t initialize See IP Setup Instructions for details Note When initializing an IP5122 SDC telephone pre...

Page 144: ...ss 2 then press Hold to select the Network Setting Mode 3 Press FB1 to see if the DHCP server is in use or not Press one of the following normally use 1 manual setting 1 manual setting then press Hold 2 auto setting by DHCP server then press Hold Go to Step 7 below 4 Press FB2 Enter the IP address for this IP endpoint and press Hold To enter the period in an IP address press the button on your dia...

Page 145: ...nitialize and then set the IP address from 20 sec to 60 sec Time Date and PDN displays on LCD when the information is set Notes See Table 18 on page 129 for an explanation of the LCDs that you will see during this procedure If registration fails check with the Administrator for the correct password FB26 To manually set up the VLAN ID The following steps are for manually setting the VLAN ID in an I...

Page 146: ...ttempt to connect to the Strata CIX system The start up sequence indicators are described below 1 All of the Feature Buttons FB will light green 2 Next all of the FBs will go out 3 The FBs will light red in sequence one row at a time from the bottom of the telephone until all of the FBs are lit 4 The FB will all light green then go out 5 The telephone status will be displayed on the LCD ...

Page 147: ...ature Buttons to turn the LEDs On Off see Table 18 4 Press Hold to set the above data 5 Lift the handset off hook on hook to save the settings Table 18 IP Telephone Function Settings FB LED ON LED OFF FB1 Buttons beep Default Buttons do not beep FB12 Speakerphone Microphone sensitivity is lower Speakerphone Microphone sensitivity is normal Default FB4 Enable handset Busy Override BOV tone Disable ...

Page 148: ...off hook and hang up Viewing IP Telephone Terminal Information 1 Press 3 6 9 Hold simultaneously 2 Press 1 then press Hold 3 Press FB1 to view IPT firmware version application and boot versions read only 4 Press FB2 to view IPT MAC address read only 5 Lift the handset off hook on hook to save the settings Note FB03 will display the Regional Code default 0 FB04 will display the connecting IPU addre...

Page 149: ... CO settings on IP5122 SDC only 4 Press FBxx to turn on initialization FB will light red 5 When FB s have been selected press Hold to save the settings 6 Lift the handset off hook on hook to perform initializations Telephone will reset Handset Volume 1 Press 3 6 9 Hold simultaneously 2 Press Redial button 3 Press Hold to access Sound Level Setting Mode FB01 Sets Handset Transmit Tx volume FB02 Set...

Page 150: ...to save the setting 7 Press FB02 to change the backlight timer 8 Enter value from 1 30 for a 10 300 second time default 3 for 30 seconds 9 Press Hold to save the setting 10 Press Hold to return to the IP Programming Mode display 11 Lift the handset off hook on hook to save settings LCD Backlight Brightness Control The LCD Backlight can be used at four different levels 1 Press 3 6 9 Hold simultaneo...

Page 151: ...old to save the settings 6 Press Hold to return to IP Programming Mode display 7 Lift the handset off hook on hook to save settings LCD Contrast Setting Available on backlit telephones To adjust the LCD contrast on the backlit telephones 1 Press and hold down the Mic button 2 Press and release Vol or Vol repeatedly Note Holding down the Vol key does not continue to change the setting The key must ...

Page 152: ...to that item display Note The following table explains each of the items displayed on the Configurations screen ITEM INFORMATION DISPLAY Term Info Displays the Software Version the MAC address the Regional Code and xIPU address You can press the EXIT soft key to go back to the IP Configurations screen Note This screen is for display only and you cannot make any changes to the settings Network Page...

Page 153: ...ansmit and Receiver levels Page 3 Displays or sets the Sidetone Mode and Volume Others Displays or sets the Language Input times and Backlight settings Key Repeat Displays or sets the Key Repeat settings including the Delay Timer and Repeat Rate Net Diag Displays an option for a Loop Back Test Factory Settings Displays ADM Debug Mode Display Key Test and Display Mode Initialize Displays or resets ...

Page 154: ...IPU address setting Manual broadcast broadcast 8 Libra Server IPU IP address setting during manual setting 0 0 0 0 Network Setting Advanced 1 IP address setting for DNS Server Primary Name Server 0 0 0 0 2 IP address setting for DNS Server Secondary Name Server 0 0 0 0 3 GRQ port number 1024 65535 1718 4 RRQ port number 1024 65535 1719 5 IP address setting for application server 0 0 0 0 6 External...

Page 155: ...7 Max 4 8 Handset Rx output ON OFF OFF 9 Comfort noise ON OFF ON Key Repeat Setting 1 Key repeat OFF ON ON 2 Repeat delay timer 1 Short 5 Long 1 3 Repeat rate timer 1 Fast 5 Slow 1 Other Setting 1 Language mode English US CA English UK French Spanish English US CA 2 Input timer mode ON OFF OFF 3 Input timer value 1 Fast 3 Slow 2 Factory Setting 1 ADM DEBUG mode DEBUG ADM ADM 2 Display Key Test 3 D...

Page 156: ...t corresponds to that item Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed The screen will move to the Resetting Selection Screen The Resetting Selection Screen will be described in detail later Press the Cancel soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV RAM da...

Page 157: ...the set value 4 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change Notes The Network Setting Screen displays when you press Set or Cancel DHCP is underlined in the display if you changed the setting If the DHCP setting is changed from On to Off then the IP Addr setting on the Network Setting screen will be initialized to the initial value The IP5131 SDL g...

Page 158: ... the setting change and go back to the Network Setting Screen On the Network Setting Screen the item you changed will be underlined in the display in this case the IP Address 3 Pressing the Set soft key can give you an Error Screen if you incorrectly entered the address 4 Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automati...

Page 159: ...he steps To change settings on the screen on page 140 Default Gateway Address 1 From the IP Configurations screen choose Network Dflt GW The Default GW Address screen displays shown right The current default Gateway Address displays on the one line text field 2 Follow the steps To change settings on the screen on page 140 Subnet Mask 255 255 255 0 Backspace Vol Down Set Cancel Config Current New D...

Page 160: ...y can give you an Error Screen if you incorrectly entered the Station ID Press the OK soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the appropriate setting screen in this case the IP Address and the address that resulted in an error will be displayed Node Number 1 From the IP Configurations screen choose Network...

Page 161: ...etting screen 2 3 CIX System IPU Address Screen There are two IPU s that can be setup for an IP5000 series telephone P IPU is the Primary IPU the first address the phone will try to register to S IPU is the Secondary IPU the second address the phone will try to register to if the primary IPU cannot be reached 1 From the IP Configurations screen choose Network x IPU The Primary or Secondary IPU add...

Page 162: ...e Auto Login screen displays 2 Press the Auto or Manual softkey to set the value The value set is underlined in the display 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Network Setting screen 2 3 Auto Login Password 1 From the IP Configurations screen choose Network Auto Login Password The Auto Login Password screen displays 2 Press ...

Page 163: ...t corresponds to that item Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed The screen will move to the Resetting Selection Screen The Resetting Selection Screen will be described in detail later Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations screen without rewriting the NV RAM da...

Page 164: ...Primary DNS Address screen displays shown right 2 Follow the steps To change settings on the screen on page 140 IP Address for Secondary DNS 1 From IP Configurations Advanced S DNS The Secondary DNS Address screen displays shown right 2 Follow the steps To change settings on the screen on page 140 Primary DNS Address 192 168 0 234 Backspace Vol Down Set Cancel Config Current New Secondary DNS Addr...

Page 165: ...t soft key to accept the change or press the Cancel soft key to cancel the change and go to the Network Setting screen Note For other notes refer to Station ID on page 142 Application Server Address 1 From IP Configurations Advanced AP Addr The current Application Server Addr screen displays shown right Note The Application Server Address can be an IP Address or a URL alphanumeric See Dial Pad Alp...

Page 166: ...l pad button 1 2 3 4 5 6 7 8 9 1 space 2 a b c A B C goto a 3 d e f D E F goto d 4 g h i G H I goto g 5 j k l J K L goto j 6 m n o M N O goto m 7 p q r s P Q R S goto p 8 t u v T U V goto t 9 w x y z W X Y Z goto w 0 1st _ 0 2nd 0 3rd 0 4th l goto Press Vol t button to back space Press 0 for all punctuation marks Press to toggle between Alpha and Numeric modes Press to enter a period ...

Page 167: ...if the Upper and Lower bound IP addresses are initial values 0 0 0 0 External accessing is enabled if the External Administration Terminal IP address is within the Upper and Lower bound IP address range 1 From IP Configurations Advanced Admin_U The External Administration Terminal IP Address Upper Bound Setting screen displays shown right 2 Follow the steps To change settings on the screen on page...

Page 168: ...if the Upper and Lower bound IP addresses are initial values 0 0 0 0 External accessing is enabled if the External Administration Terminal IP address is within the Upper and Lower bound IP address range 1 From IP Configurations Advanced Admin_L The External Administration Terminal IP Address Lower Bound Setting screen displays shown right 2 Follow the steps To change settings on the screen on page...

Page 169: ...r to Station ID on page 142 External Administration Password Setting 1 From IP Configurations Advanced Password The Password screen displays shown right To change or add a new password Note The Password can be alphanumeric see Dial Pad Alphanumeric Characters on page 148 to enter the Password 2 Press the Current soft key left then enter the Current Password 3 Press the New soft key left then enter...

Page 170: ...t 2 Press the Enable or Disable softkey to change the set value The value set is underlined in the display 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Advanced Setting screen Phone VLAN ID 1 From IP Configurations Advanced VLANID The Phone VLAN ID screen appears shown right 2 Enter the new number maximum 5 digits 3 Press the Set sof...

Page 171: ...y to accept the change or press the Cancel soft key to cancel the change and go to the Advanced Setting screen PC Port VLAN ID 1 From IP Configurations Advanced PC Port VLAN ID The PC Port VLAN ID screen displays shown right 2 Enter the new ID maximum 4 characters 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Advanced Setting screen P...

Page 172: ...creens above press the soft key that corresponds to that item Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV RAM data Sound Setting Keybeep Room Noise Handset BOV Carbon Handset Carbon Headset Set 1 3...

Page 173: ...3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change The changed setting is underlined in the Sound screen display Headset Tx Control Setting Screen 1 From the IP Configurations screen select Sound Headset Tx Ctl The Headset Tx Control screen displays 2 Press the Low or Normal soft keys to change the set value 3 Press the Set soft key to accept the change...

Page 174: ...ve you an Error Screen if you did not enter any data or entered a non numeric entry Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the Headset Tx Volume screen and the number that resulted in an error will be displayed Handset Rx Output Setting 1 From the IP Configurations screen select Sound Handset...

Page 175: ... 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change Side Tone Volume 1 From the IP Configurations menu select Sound Side Tone Volume The Side Tone Volume screen display 2 Enter the new volume level 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and g...

Page 176: ...n is changed Press the Cancel soft key to cancel all the intended setting changes in the minor items and to go to the Configurations Screen without rewriting the NV RAM data Key Repeat OFF ON 1 From the IP Configurations menu select Key Repeat Off On Setting The Off on Setting screen displays 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change or p...

Page 177: ...Repeat Delay Timer 1 short to 5 long For Repeat Rate Timer 1 fast to 5 slow 2 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Key Repeat Setting screen Notes Pressing the Set soft key can give you an Error screen if you incorrectly entered the timer value outside of acceptable range Press the Ok soft key on the Error Screen to correct the...

Page 178: ...P Configurations screen after rewriting the NV RAM data Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations screen without rewriting the NV RAM data Language Mode Setting 1 From the IP Configurations menu select Others Language The Language Mode screen displays 2 Press the US English UK English French or Spanish soft keys to ch...

Page 179: ... shown right To Change Information on this screen 1 Enter the New Input Timer to change the setting Note Use the dial pad 1 3 and Vol t to backspace Input Timer Value 1 fast to 3 slow 2 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Other Setting screen Notes Pressing the Set soft key can give you an Error Screen if you incorrectly enter...

Page 180: ...setting Note Use the dial pad to enter a value of 1 30 where 1 10 seconds and 30 300 seconds 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change and go to the Other Setting screen Backlight Brightness 1 From the IP Configurations menu select Others BL Bright The Backlight Bright screen displays shown right 2 Enter the New Brightness value to change the s...

Page 181: ... to backspace 3 Press SET soft key to go back to the Loop Back Test Screen after rewriting the NV RAM data if an IP address is changed Ping to xxx xxx xxx xxx will display the IP address after the setting change Note Pressing the Set soft key can cause the screen to move to the Input Error Screen if an error occurred when entering the IP address shown right 4 Press the OK soft key on the Error Scr...

Page 182: ...nging Screen and is stopped automatically The screen will move to the Loop Back Test Screen The result is displayed in the third line of the Loop Back Test Screen as Last result n 10 successful operations attempts made During Ping execution the progress is displayed by showing Executing n 10 number of successful operations number of trial operations in the third line on the Pinging Screen Pressing...

Page 183: ...ged Press the Cancel soft key to cancel all the intended setting changes under Factory items and to go to the IP Configurations Screen without rewriting the NV RAM data ADM DEBUG Mode Screen 1 From the IP Configurations menu select Factory ADM Debug Mode The ADM Debug Mode screen displays 2 Press the Debug or ADM soft keys to change the set value 3 Press the Set soft key to accept the change or pr...

Page 184: ...CD option 4 Press the Select center of Navigation button to scroll through the LCD test 5 Press any of the SK FB buttons to scroll through the LCD tests There are seven tests on the eighth keypress the Test screen will reappear 6 To exit the Display Key Test Mode Screen and return to the Factory Setting Screen TEST tab disappears Use the Navigation button press right arrow twice to highlight Exit ...

Page 185: ...0 LCD keystrips plus 4 lines of call processing softkey information IP5131 Standard Display Test Mode will remove all LCD Keystrip functionality and leave the call processing 3 lines directly followed by soft keys similar to a standard 4 line display phone 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change Display Mode IP5131 Test Cancel Config Set 08 3...

Page 186: ...y twice will not cancel the selection Pressing the EXEC soft key while Network is displayed underlined will initialize the selected item and will rewrite the NV RAM data and cause the screen to move to the Resetting Selection Screen The Resetting Selection Screen will be described later Pressing the EXEC soft key any item except Network is displayed underlined will rewrite the NV RAM data and go t...

Page 187: ...rk Advanced and Initialize screens 2 Press Exec to reset the terminal Initialization of the telephone set will begin or press Cancel to go back to the IP Configurations screen Note If the screen moves to the IP Configurations screen without resetting even though there are changes in subsidiary item settings then Reset will flicker black and white to prompt you to reset Reset does not flicker if th...

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Page 189: ...browser Info Manager Administration details can be found in the Strata CIX Programming Manual Volume 3 Application and Implementation To Login 1 After you enter the IP Address of the Web Server the Login screen displays shown right 2 Enter a Directory Number in the User DN field 3 Enter your Password 4 Press the Login soft key 7546 CONFIG Info M ...

Page 190: ...You also have an option to cycle through all the applications Cycle an option to configure the application or an option to logout You get logged out of the system when you select Logout by pressing the softkey on the right of it and the Login screen displays Stocks From the Options screen press the Stocks soft key to view a list of stock quotes Options Screen CONFIG Main CONFIG Stock ...

Page 191: ... Weather 1 From the Options screen press the Weather soft key to check the weather of a location The Weather screen showing the cities displays shown right 2 Select a city by using the corresponding softkeys The weather for that city displays shown right CONFIG Weather CONFIG Weather ...

Page 192: ...any news headlines 2 To view details pertaining to an item press the soft key next to the news item For example you can either press the soft key next to 01 20 See s Candy Sale or the soft key next to 01 20 Hawaii Trip The corresponding story displays shown below 3 Press the next or back soft keys to view other news items CONFIG Company CONFIG Story ...

Page 193: ...Calendar Login screen displays shown right 3 Enter your Microsoft Outlook Username and Password Notes Use the right softkeys corresponding to either the Username or Password Use the dial pad letters to enter the Username and Password 4 Select the right softkey corresponding to Cache to check or uncheck Cache Note Check Cache for the database to remember your Username and Password 5 Select the Logi...

Page 194: ...responding right softkey to select the Notify time box This is the time in minutes for the telephone to notify you before a meeting 3 Use the dial pad to enter the time For example You will be notified by the telephone five minutes before the dinner meeting in the screen shown on right 4 Click the Enter Navigation button 5 Click the Enable softkey on the right To Cancel Update change the time of a...

Page 195: ... time This is the number of seconds after which the Options screen should Auto cycle 5 Enter the Cycle time This is the cycle time between the applications 6 Press the Submit soft key Configure This screen enables you to configure web application properties or to change the application content Properties By pressing the Properties soft key you can access the Auto cycle screen shown above Content B...

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Page 197: ...line access code dest telephone no tone Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no...

Page 198: ...lephone no tone timer 08 60 tone Cancel Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s Call Forward pass code in order to do this Call Forward Pass Codes are created in system programming All Calls to an ext Press ext button 6012 tone dial the other te...

Page 199: ...all Forward pass code tone Call Forward Incoming Line Call Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext Press ext button 6014 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone All Calls to outside telephone no Press ext button 6014 t...

Page 200: ...e timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6044 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6054 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone Change Call Forward Pass Code Your telephone...

Page 201: ...s a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 and send a page to the phones in that page group RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone...

Page 202: ...ueuing when all lines are busy Call Frwd All Calls Call Forward All Calls Press to forward all calls to another station or voice mail device Call Frwd Busy Call Forward Busy Press to forward calls immediately to another station or voice mail device when your station is busy or in the Do Not Disturb mode Call Frwd Busy NAns Call Forward Busy No Answer Press to forward calls immediately to another s...

Page 203: ...s to park internal or outside calls in an orbit Call retrieval can be made locally from the same parking telephone or remotely from a different telephone Pooled Line Grp Pooled Line Press to access an available outside line from a group of lines appearing under one button Privacy on Line Privacy Press to block Privacy Override on common outside line buttons This button does not block Busy Override...

Page 204: ...d Dial Pause Pause Press to set either a one half or two second pause when programming Speed Dial numbers The pause time is set in system programming Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Music Background Music Press to turn Background Music on or off over your station speaker Tone Dial Sel...

Page 205: ...x x x x x MW for XXXXX Yes 570 One Touch O n e T o u c h One Touch Yes 610 DSS Key D S x x x x x x x DSXXXXX XX Yes 900 Application Start Application 00 89 A P P K e y 9 0 0 X X APP Key 900XX Yes 900 Application Start Application 90 A C D L o g I n ACD LogIn Yes 900 Application Start Application 91 U n A V a i l a b l e Unavailabl e Yes 900 Application Start Application 92 A C D W o r k U n i t Wo...

Page 206: ... E n d W r a p U p End WrapUp Yes 900 Application Start Application 96 A C D W r a p U p ACD Join Yes 900 Application Start Application 97 A C D M o n i t o r ACD Monitor Yes 900 Application Start Application 98 A C D S h i f t ACD Shift Yes 900 Application Start Application 99 A C D S t a t u s ACD Status Yes Table 25 Programmable Feature Button Labels continued Code Feature Name 1 2 3 4 5 6 7 8 ...

Page 207: ...tilt stand extension that adds an additional 20 degrees of tilt When the telephone is sitting on a desk or table there are a total of six different angles of tilt available When wall mounted there are two angles available See figures on the next page Table 26 IP5000 Series Tilt Angels Model Tilt Without Stand Tilt with Stand IP5000 series telephones 15 27 5 40 35 47 5 60 All Add on and IDM modules...

Page 208: ...re Connections IP5000 Series Telephone Tilt Angles 190 Strata CIX IP5000 series Telephone UG 04 09 IP5000 Series Desk top Tilt Angle With Tilt Stand Extension IP5000 Series Wall Mount Angles 0 no Tilt 10 Tilt ...

Page 209: ...ries telephones are identified with icons The connector icons and their meaning are shown below Icon Function Add On Module ADM Cable Connector AC Power Adapter 12 VDC Input Handset Cord Headset Cord External Speaker Control Box BESCB1A connection IP Network Connection PC Connection CO LineConnection model IP5122 SDC only DC IN 12V ...

Page 210: ...IP5000 series Telephone Connectors LAN Cable LAN Connection from internal switch optional Handset Local Power Headset ACO Line SDC Station only The IP5000 series telephones include the special long tail handset cords required to fit the tilt bases ADM cable External Speaker Cord Cord ...

Page 211: ...tire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Feature Button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is ...

Page 212: ...a CIX IP5000 series Telephone UG 04 09 Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 213: ... 95 volume control 92 advisory messaging 121 all call page 77 alphanumeric entry 82 ANI 54 answer a call 24 answering calls 21 attendant console 120 automatic busy redial 117 120 callback 48 callback cancel 117 120 hold 26 line selection 20 automatic hold 26 B background music BGM 49 117 120 browser 10 busy override 74 button labels 184 programming 117 buttons 3200 series LCD 33 Cnf Trn 7 DSS on A...

Page 214: ...pad 82 direct inward system access see DISA directories 82 direct station selection buttons 64 DISA security code 121 distinctive ringing 17 do not disturb 65 121 override 74 door lock 66 control 121 door phone 67 calling 121 drop 62 DSS 64 buttons on ADMs and DSS consoles 104 call answering 106 call forward override 107 calling 104 console 104 night transfer 107 paging 107 speed dial 106 transfer...

Page 215: ...ce 20 line button 58 M making a call 21 message waiting 70 121 message waiting light on another telephone 28 71 on phantom ext MW 28 71 messaging advisory 121 Mic button 6 25 73 microphone 6 21 25 72 73 92 microphone cut off 72 73 117 185 Msg button LED 27 mute 6 25 N names storing speed dial 82 names entering 82 navigation key 7 network access 122 night ring answer 122 night transfer button 107 O...

Page 216: ...ng 39 40 directory 41 soft keys 46 2000 phone location 33 speakerphone 25 special characters for speed dialing 81 speed dial 7 79 118 access codes 80 117 123 names 82 personal 119 speed dial DADM or DSS 106 Spkr button 21 answering 24 split 62 start application 123 storing speed dial names 82 T Tilt Angles 189 tone pulse dialing 86 tone signaling 20 travelling class override 123 two tandem CO line...

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