Toshiba Portege Z30-C Series User Manual Download

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133

If Something Goes Wrong

Touchpad help

Download the latest touchpad driver

In your Web browser go to

http://support.toshiba.com/drivers

Enter your computer’s serial number.

Filter your search by

Touchpad driver

to find and

download the touchpad driver for your computer.

In order to determine the correct driver to download, you
can look in Device Manager on your computer for the
device you wish to update and make note of the device
name. See

“How to determine the correct drivers to

download” on page 151

Install the

touchpad

driver.

Restart your computer, see

“To Restart your computer”

on page 45

Perform a system restore

You can perform a system restore to a period in time at
which the touchpad was working properly.

If no restore points have been previously created then
this method will not work, see

“Saving system

configuration with restore points” on page 153

In the

field, type

Create a restore point

Click or touch

Create a restore point

Select the

System Restore

button on the

System

protection

tab.

Select

Recommended Restore

Choose a

different restore point

to restore the system to a point

at which your touchpad was working properly.

Adjust the touchpad properties

In the

field, type

Change your mouse

settings

Click or touch

Change your mouse settings

NOTE

Summary of Contents for Portege Z30-C Series

Page 1: ...te at support toshiba com At this Web site you will find answers for many commonly asked technical questions plus many downloadable software drivers BIOS updates and other downloads For more information see If Something Goes Wrong on page 121 in this guide Portégé Z30 C Series User s Guide Windows 10 ...

Page 2: ...vailable As with any new technology you must read and follow all set up and usage instructions in the applicable user guides and or manuals enclosed or provided electronically If you fail to do so this product may not function properly and you may lose data or suffer other damage TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODU...

Page 3: ... SUCCESSFULLY COPIED OR TRANSFERRED TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY Critical Applications The computer you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any oth...

Page 4: ...locate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only Peripherals complying with the FCC Class B limits may be attached to this equipment Operation with noncompliant peripherals or peripherals...

Page 5: ...es Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use a Bluetooth device always change the frequency move your device to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your device Please contact TOSHIBA computer product support on Web site http www toshiba europ...

Page 6: ...ive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or ser...

Page 7: ...ba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more information Wireless LAN and Your Health Wireless LAN products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by Wireless LAN devices however is far much less than the electromagnetic energy ...

Page 8: ...empt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivant...

Page 9: ... utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux Veuillez noter que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5250 5350 MHz et 5650 5850 MHz et que ces radars pourraient causer du brouillage et ou des dommages aux dis...

Page 10: ...us on recycling and reuse This Directive requires producers of electrical and electronic products put on the market in European Union EU member countries after August 2005 to mark such products with a crossed out wheeled bin with a black bar symbol If the product s battery or accumulator contains more than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directiv...

Page 11: ... required Registration to IBPT BIPT is required for private usage outside buildings across public grounds over more than 300m For registration and license please contact IBPT BIPT Voor privé gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT IBPT nodig voor gebruik over afstand groter dan 300m is wel registratie bij BIPT IBPT nodig Voor registratie of...

Page 12: ...on des Télécommunications http www art telecom fr pour la procédure à suivre Italia License required for indoor use Use with outdoor installations not allowed È necessaria la concessione ministeriale anche per l uso interno Verificare con i rivenditori la procedura da seguire Nederland License required for outdoor installations Check with reseller for procedure to follow Licentie verplicht voor ge...

Page 13: ... channel free of radar You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device s are properly configured for European Community operation Taiwan The legal communications mentioned in the above item refer to radio communications operated in accordance with telecommunication laws and regulations Low power radio frequency electric ...

Page 14: ...o avoid the band of mobile object identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified...

Page 15: ...cal Conditions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan Copyright This guide is copyrighted by Toshiba America Information Systems Inc with all rights reserved Under the copyright laws this guide cannot be reproduced in any form without ...

Page 16: ... AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR...

Page 17: ... in the U S and or other countries Microsoft Outlook Windows Windows Media and Cortana are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries MultiMediaCard and MMC are trademarks of MultiMediaCard Association microSD and SD are trademarks of SD 3C LLC Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and product name...

Page 18: ...fficient use of resources and appropriate treatment of hazardous substances in accordance with recycling regulations in each state country and territory Toshiba wants to make it easy for customers to recycle products at the end of the life cycle To learn more about Toshiba s sustainability commitment visit toshiba com recycle Reuse Donation Recycling Functional computers can be donated to a local ...

Page 19: ...ce options 30 Chapter 1 Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32 Computer user comfort recommendations 32 Good Working Posture 32 Using the notebook with an external keyboard mouse or monitor 33 Typing style 34 Taking breaks and varying tasks 35 Mobile computing tips 35 Transporting the notebook 35 ...

Page 20: ...ep mode 45 Adding optional external devices 46 Recovering the Internal Storage Drive 46 Creating a recovery drive using Toshiba Recovery Media Creator 47 Restoring from recovery media created by Toshiba Recovery Media Creator 50 Recovering from the Internal Storage Drive 51 Reset your PC 52 Installing drivers and applications 54 Using the TOSHIBA Dual Pointing Device 55 Using the touchpad 55 Adjus...

Page 21: ...pecial Windows keys 67 Overlay keys 68 Backlit keyboard 69 Touch screen 69 Touch screen navigation 69 Mouse properties 70 Starting an app 71 Saving your work 72 Backing up your work 72 Toshiba s online resources 72 Chapter 3 Mobile Computing 73 Toshiba s energy saver design 73 Running the computer on battery power 73 Battery Notice 74 Power management 75 Charging batteries 75 Charging the RTC batt...

Page 22: ...g your computer to a network 93 Exploring audio features 93 Recording sounds 93 Using external speakers or headphones 94 Using the Web Camera 95 Using the Smart Card Slot 96 Using the Memory card reader 96 Inserting memory media 97 Removing memory media 97 Using the Expansion port 98 Chapter 5 Utilities 100 eco Utility 101 Password Utility 102 Using a supervisor password 102 Using a user password ...

Page 23: ... computer 122 The Windows operating system is not working 124 Using Startup options to fix problems 124 Internet problems 126 Power and the batteries 127 Keyboard help 128 Perform a complete power cycle 128 Uninstall the keyboard driver 129 Download the latest keyboard driver 130 Perform a system restore 130 Clean the keyboard 130 Touchpad help 131 Disable then enable the touchpad 131 Install an e...

Page 24: ...5 Using a wireless connection 146 Troubleshooting an Internet connection Verify network status 146 Troubleshooting an Internet connection Verify hardware 147 Uninstall the network adapter driver 147 Troubleshooting an Internet connection How to verify TCP IP 148 Downloading drivers and updates 150 Using Toshiba Service Station 150 Manually download and install drivers and updates 150 How to determ...

Page 25: ...splay brightness 164 Disabling or enabling wireless devices 164 Disabling or enabling the touchpad 164 Disabling or enabling the cursor control overlay 165 Disabling or enabling the numeric overlay 165 Disabling or enabling the scroll lock 165 Keyboard backlight 165 Zoom In Out 165 Volume control 166 Zoom Display resolution 166 Cortana 166 Appendix B Power Cord Cable Connectors 167 Glossary 168 In...

Page 26: ...rating environment and optimum system performance for both AC power and battery modes To conserve energy your computer s power management features have been pre configured to activate the display Sleep mode after no later than 15 minutes of inactivity the system Sleep mode is activated after no later than 30 minutes of user inactivity We recommend that you leave these and other energy saving featu...

Page 27: ...res its computer component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process Certain Microsoft software product s included with this computer may use technological measures for copy protection IN SUCH EVENT YOU WILL NOT BE ABLE TO USE THE PRODUCT IF YOU DO NO...

Page 28: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 29: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 30: ...umentation The following documentation is provided An electronic version of the User s Guide this document A Quick Start document Warranty information It may also include other documentation For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of service programs to complement its standard limited warranty Toshiba s standard limit...

Page 31: ...to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space ar...

Page 32: ...t If your feet cannot reach the floor use a foot rest Avoid pressure points behind the knee or under the thigh The space under your desk should be free of clutter so that your legs and feet are not restricted and you can get close enough to your notebook and other items that you use frequently Adjust the chair back rest it should match the curve of your back and provide comfortable back support Ad...

Page 33: ... away from bright light sources or reduce the light intensity from windows by using blinds Glare on the notebook display may cause eye strain eye fatigue or headaches Certain notebook displays have a brightness approaching that of a TV device We recommend that you adjust the brightness of your notebook display to a comfortable level to prevent possible eye strain Keep your head level facing forwar...

Page 34: ...should be centered in front of your body The top of the monitor should be at or slightly below eye level A monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles If you use bifocals you may need to lower the monitor Alternatively you might consider customized prescription computer glasses Typing style Learn to touch type so that ...

Page 35: ...ng tips When using the notebook at airports on airplanes or trains or at meetings make sure that you take the time to consider the points just mentioned When working on the road it may be difficult to set up the notebook in an optimal position In these situations it is important that you take frequent breaks and change your posture frequently to relieve the excess loads on your body Be creative wh...

Page 36: ... etools computerworkstations Check list Is your chair comfortable does it support your back and arms well Are your feet flat on the ground Is there adequate space under your desk for your legs Are the keyboard and mouse at elbow level Are your shoulders relaxed when using the keyboard Are your shoulders relaxed when using a mouse or other optional pointing device Are your hands and wrists aligned ...

Page 37: ... occur immediately 1 Turn off the computer 2 Disconnect the AC adaptor from the power plug socket and computer Failure to follow these instructions could result in serious injury or permanent damage to the computer Do not turn on the power again until you have taken the computer to an authorized service center Avoid prolonged physical contact with the underside or surface of the computer Computer ...

Page 38: ... damage the disk disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields Information on some disks is stored magnetically Placing a magnet too close to a disk can erase important files Handle discs carefully Avoid touching the surface of the disc Grasp it by its center hole and edge If you handle the disc incorrectly you could damage...

Page 39: ...er cover or block the air vents including those located at the underside of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury...

Page 40: ...Failure to follow this instruction may damage the cord cable and or result in a fire or electric shock possibly resulting in serious injury Always confirm that the power plug and extension cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you ...

Page 41: ...nnect or disconnect a power plug with wet hands Failure to follow this instruction could result in an electric shock possibly resulting in serious injury The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully charged Is unlit when the main batt...

Page 42: ...mputer is now ready for you to turn it on and begin using it see Exploring Your Computer s Features on page 86 To avoid damaging the display panel do not force it beyond the point where it moves easily and never lift the computer by the display panel Do not press or push on the display panel and be careful to remove any pens or other objects from the keyboard area before closing the display panel ...

Page 43: ...pen the Start menu Here you can perform various commands including basic tasks like turning off the power and advanced PC settings Sample Image Start menu You can use the Start menu button to Change the Current User Select an app Find a file on the local drive Change the system Settings Shut down the computer View All apps For more information see Starting an app on page 71 and Start button on pag...

Page 44: ...To register online an Internet connection is required To Shut down your computer 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens Pressing the power button before shutting down the Windows operating system could cause you to lose your work Make sure the system indicator panel s storage drive light and the drive in use light are...

Page 45: ... then turns off To Restart your computer 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click or touch the Power icon in the Start menu Sample Image Restart 3 Highlight and then click or touch the Restart option The computer closes all open applications and restarts the operating system To place your computer in Sleep mode ...

Page 46: ...e first time you may want to Connect external devices see Connecting an external device on page 59 Connect an external monitor see Using external display devices on page 60 Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary The following internal storage drive recovery options are available Recovery optio...

Page 47: ...edia Creator During the recovery process your computer must be connected to an external power source via the AC adaptor It is strongly recommended that you create a recovery drive USB flash using Toshiba Recovery Media Creator If the recovery files on your internal storage drive become corrupted or are deleted you can restore your system from your recovery drive Also if your original internal stor...

Page 48: ... A message may appear asking you to allow this app to make changes to your PC Click or touch the Yes button All information stored on your USB flash drive will be erased during the process of creating the recovery drive Be sure to save the information stored on your USB flash drive to another storage computer before executing this procedure 4 Click or touch Create A prompt appears stating The Reco...

Page 49: ... media again Are you sure you want to continue 11 Click or touch OK again to agree to remove the HDD recovery data You will see the message The HDD recovery data has been removed and the new Windows partition D has been created 12 Click or touch OK to finish You will be asked to format the disk 13 If you wish to format the disk click or touch the Format disk button 14 Click or touch Start to forma...

Page 50: ...nstructions on creating a recovery drive see Creating a recovery drive using Toshiba Recovery Media Creator on page 47 When you restore your system only the operating system files and drivers originally shipped with the computer are restored Any applications you installed or files that you created are not restored during this process Be sure to separately save the files you have created to externa...

Page 51: ... Be sure to save your work to external media before executing the recovery 4 Click or touch Troubleshoot Reset your PC or set advance options 5 Click or touch TOSHIBA Maintenance Utility 6 Select TOSHIBA Recovery Wizard and press Next to continue A Warning screen appears displaying the following statement When the recovery is executed all data will be deleted and rewritten If you are restoring fro...

Page 52: ...y See Backing up your work on page 72 During the Reset process your computer must be connected to an external power source via the AC adaptor 1 Click or touch the Start button in the lower left corner of the Desktop or press the Windows key The Start menu opens 2 Click or touch Settings in the Start menu 3 Select Update security in the Settings window The Update security window appears Sample Imag...

Page 53: ...on the drive Be sure to create recovery media and back up your data to external media before erasing the internal storage drive Remove everything Removes all of your personal files apps and settings or removes all files and wipes clean the entire drive Just remove my files This option is quicker but less secure Use this option if you are keeping the PC Remove Files and clean the drive This option ...

Page 54: ...d applications 1 In the Search field type TOSHIBA Application Installer 2 Click or touch TOSHIBA Application Installer A message may appear asking you to allow this app to make changes to your PC 3 Click or touch the Yes button The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer window 4 Click or touch the item you want to install 5 Click or touch Install 6 ...

Page 55: ...lick or choose an item move the cursor to the item then press and release the primary button To double click press the primary button twice in rapid succession AccuPoint II Secondary button Performs the same function as the right button on a mouse Using the touchpad Some of the touchpad operations described in this section are only supported in certain applications and only on certain models You c...

Page 56: ...creen when you slide your finger across the touchpad or move a mouse connected to your computer To Do the following Example Move the on screen pointer Slide your finger across the touchpad in the direction you want to move the pointer To move the pointer a longer distance slide your finger several times across the touchpad in the preferred direction Sample Illustration Pointer moves to the right T...

Page 57: ...s and release the primary control button twice in rapid succession Sample Illustration Tap twice to open Right click an item 1 Move the pointer to the item you want to right click 2 Press and release the secondary control button This feature varies by program Check your program documentation for specific instructions on right clicking Sample Illustration Click the secondary right hand control butt...

Page 58: ...the touchpad with the heel of your hand as you type Also accidental light touches or taps on the touchpad may select an item or text on the screen and potentially the item or text may be replaced by the next character you type Scroll horizontally Slide your finger along the touchpad in the direction you want to scroll Repeat to scroll a longer distance Sample Illustration Horizontal scrolling acti...

Page 59: ...able the touchpad press the FN keys or press the Touchpad ON OFF button located on the touchpad For more information see Disabling or enabling wireless devices on page 164 Connecting an external device Depending on your system some models may include USB 3 0 port s To distinguish these ports please look for the blue inset within the USB 3 0 port if available You can easily attach an external devic...

Page 60: ...on Video ports on side of computer Selecting video cables To connect a device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To connect an HDMI compatible television or display device to the computer Connect one end of an HDMI cable not included with your computer to the HDMI Out port on the side of your computer and then connect the...

Page 61: ...y device You can change the display settings by pressing the Windows P keys or by configuring the display properties settings Directing the display output when you turn on the computer Once you have connected an external display device you can choose to use the internal display only the external device only or both simultaneously Some modes are only available with the appropriate device attached a...

Page 62: ...display To obtain the best picture quality from your television or other video display device you may need to adjust the video settings See the video device documentation for additional configuration steps Customizing your computer s settings You can go into your computer settings to make adjustments to your computer to suit your needs 1 Click or touch the Start button in the lower left corner of ...

Page 63: ...arefully to avoid scratching or damaging the surface Cleaning the computer Keep liquids including cleaning fluid out of the computer s keyboard speaker and other openings Never spray cleaner directly onto the computer and or display Never use harsh or caustic chemical products to clean the computer To keep your computer clean gently wipe the display panel and exterior case with a lightly dampened ...

Page 64: ...t accessories toshiba com Sample Illustration Computer lock cable To secure the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object 2 Pass the locking end through the loop 3 Insert the cable s locking end into the security lock slot on your computer then engage the locking device The computer is no...

Page 65: ...l storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 72 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset...

Page 66: ...y to check and optimize disk space and improve performance Scan all new files for viruses This precaution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is r...

Page 67: ...unctions when pressed Used in combination with the FN key function keys marked with icons execute specific functions on the computer For example the FN keys turns the touchpad ON OFF For more information see TOSHIBA Function Keys on page 161 Special Windows keys Sample Illustration Special Windows keys Your computer s keyboard has two keys that have special functions in Windows Windows key Launche...

Page 68: ... FN and simultaneously A Toast notification pops up to indicate the state of the function when the numeric overlay is enabled To disable the numeric overlay hold down the FN key and press again A Toast notification pops up to indicate the state of the function when the numeric overlay is disabled Using the overlay for cursor control The keys with the gray arrows and symbols on their left front are...

Page 69: ... screen icons buttons menu items and other items on the touch screen You can also change the screen s orientation The screen is made of glass so avoid contact with sharp rough or abrasive objects or substances as the screen may break or scratch if not handled properly If you see a crack in the glass discontinue use of the device to avoid injury Touch Touch to activate items displayed on the screen...

Page 70: ... fingers on an item and rotate your hand The item rotates in the direction you turn your hand Not functional in all apps Swipe from right edge Swipe in from the right edge to display the current Notifications Swipe from left edge Swipe in from the left edge to display an open app Snaps open apps swipe in from the left edge and slide the divider to adjust the app size Displays recently opened apps ...

Page 71: ... of the Desktop or press the Windows key The Most used list on the left side of the Start screen displays the apps most often used on your computer Click or touch the All apps icon to display a list of all apps installed on your computer This list appears in alphabetical order Click or touch the Back icon to return to the Most used list You may also enter your search in the Search field Sample Ima...

Page 72: ...edia external storage media or to a network if available To back up several files at one time use the Microsoft Windows file recovery program preinstalled on the computer s internal storage drive Also see Backing up your data or your entire computer with the Windows operating system on page 155 HINT Backing up all the files on your internal storage drive may take a considerable amount of time and ...

Page 73: ...a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides ...

Page 74: ...ll need to be replaced This is normal for all batteries To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month The Lithium Ion battery has no memory effect so it is not necessary to let the battery fully discharge each time However for better accuracy of the battery meter it is helpful to fully discharge the battery periodically Please...

Page 75: ... battery modes Changes to these settings may result in system performance or stability issues Users who are not completely familiar with the power management component of the system should use the preset configuration For assistance with setup changes contact Toshiba s Customer Support Center Charging batteries The battery needs to be charged before you can use it to power the computer Always use ...

Page 76: ...y discharged Leave the power connected and the battery should begin charging after a few minutes HINT Once the battery is fully charged we recommend that you periodically operate your computer on battery power until the battery discharges completely Please make a complete back up of your data to external media before discharging the battery For more information see Backing up your work on page 72 ...

Page 77: ...eing charged although the charging status of the RTC battery cannot be monitored Monitoring battery power To locate your system indicator lights please refer to your Quick Start document The computer s main battery light gives you an indication of the main battery s current charge Glows amber while the main battery is being charged AC adaptor connected Glows white when the main battery is fully ch...

Page 78: ...onitor the remaining battery power The computer needs this time to check the battery s remaining capacity and perform its calculations Click or touch the Power icon in the notification area see Finding your way around the desktop on page 87 for more information on the notification area A pop up message displays the remaining battery power as a percentage With repeated discharges and recharges the ...

Page 79: ...t down your computer Setting battery notifications You can set two notifications Each notification can be set to alert you when a specified percentage of remaining battery power has been reached You can also set the computer to enter Sleep mode or to completely shut down when the notification goes off To change the default notification settings 1 Right click or touch hold the Battery icon in the n...

Page 80: ... internal storage drive optical disc drive or other optional devices Where you are working since operating time decreases at low temperatures There are various ways in which you can conserve power and extend the operating time of your battery Enable Sleep which saves power when you turn off the computer and turn it back on again Use the Windows power saving option plans These power saving options ...

Page 81: ...hoose a Power Plan and discuss each power saving option Power Plans You can choose a predefined Power Plan or select your own combination of power options To do this 1 Click or touch the Battery icon in the notification area 2 Click or touch Power sleep settings 3 In the System window click or touch Power Sleep 4 Click or touch Additional power settings The Windows Power Options window appears Sam...

Page 82: ...people and do not need to be edited The eco plan is the best used for maximum battery time The Balanced plan is a compromise between battery time and performance Using the eco power plan This computer is equipped with the eco power plan Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance For example when this power plan i...

Page 83: ...ing care of your battery The following sections offer tips on how to take care of your battery and prolong its life Safety precautions Always immediately turn the power off and disconnect the power cable cord plug from the plug socket and stop using the computer if you observe any of the following conditions Offensive or unusual odor Excessive heat Discoloration Deformation cracks or leaks Smoke O...

Page 84: ...ations For disposal reuse or recycling information please contact your local government In addition Toshiba s recycling initiatives include recycling programs events and consumer promotions For details please visit toshiba com recycle Notice regarding CR coin cell batteries applicable to California U S A only Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste p...

Page 85: ...ty equipment The X ray equipment will not harm your computer Before using your computer aboard an aircraft make sure the Wireless antenna is OFF Airplane mode is ON if your computer has wireless LAN capability To enable or disable wireless communication use the FN keys For more information see TOSHIBA Function Keys on page 161 NOTE NOTE ...

Page 86: ...op You can use its features to start applications find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 87: ...s a folder file or program that can be quickly activated by double clicking or touching the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted You may be able to retrieve these files until...

Page 88: ...ormation on the Recycle Bin see Windows online Help If you place the pointer over an icon a popup description of the file contents may appear Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button When a procedure in this User s Guide instructs you to click or touch the Start button it i...

Page 89: ...one time and allows you to manage multiple desktops Adding desktops After clicking or touching the Task view icon you can add close or switch between desktops Click or touch a desktop thumbnail at the bottom of the screen to select it When you place your pointer over a desktop thumbnail or touch hold it an X appears allowing you to close that desktop Click or touch the New desktop icon to add a ne...

Page 90: ...ously in the background and displays notifications To learn more about each task position the pointer over the icon for a few moments and a short description of the task appears Typical tasks in the notification area are Current time Power usage mode network connectivity status and speaker volume To activate a specific task click or touch the appropriate notification area icon Notifications There ...

Page 91: ...click of your mouse Click or touch the Windows Store icon in the taskbar In the Windows Store you can search for and browse thousands of apps all grouped into easy to find categories Setting up for communications To connect to the Internet you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for ...

Page 92: ...our network 6 Select the Connect automatically checkbox to automatically connect to the selected network on startup 7 Click or touch Connect 8 Enter the network security key if applicable 9 Click or touch Close to save the changes and close the window Your computer should then be connected To enable or disable wireless communication use the FN keys For more information see TOSHIBA Function Keys on...

Page 93: ...e i e headphones or microphone into the available headphone microphone jack You can use your computer to record sounds using the computer s internal microphone s available on certain models or an optional external microphone You can listen to sound files or audio CDs using the built in speakers headphones or external speakers Recording sounds You may record sounds using the computer s internal mic...

Page 94: ...ng external speakers or headphones Before putting on headphones to listen turn the volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing You can only plug one external audio device i e headphones or microphone into the available headphone microphone jack Your computer is equipped with a full stereo sound system with internal speake...

Page 95: ...s use the volume controls on each speaker For headphones use the computer s volume control Using the Web Camera Your computer may come with a built in Web Camera With this Web Camera you can do the following Take pictures and record videos with your computer Participate in video chats while using instant messaging IM programs Have video conference calls To email instant message or video conference...

Page 96: ...s Sample Illustration Smart Card slot on side of computer Using the Memory card reader The Memory card reader supports the use of Secure Digital SD SDHC SDXC miniSD microSD or MultiMediaCard MMC media These media can be used with a variety of digital products digital music players smartphones digital cameras digital video camcorders etc To use a microSD Card or miniSD Card an SD adapter is require...

Page 97: ...o not touch the metal contacts You could expose the storage area to static electricity which can destroy data Always remove memory media when not in use Removing memory media 1 Prepare the card for removal by clicking on or touching the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon 2 Highlight and then click or tou...

Page 98: ...your Quick Start document The expansion port located on the bottom of your computer is used to attach expansion devices such as a Port Replicator not shipped with your system A Port Replicator is an excellent investment if you are using your computer both in and out of the office While you are using your computer away from your desk you can leave network cables and external devices such as printer...

Page 99: ...uter must be properly aligned with the Port Replicator For more information consult the user s manual that came with your Port Replicator or visit support toshiba com On some computer models you can attach an extended life battery to the expansion port To find expansion devices compatible with your computer model please visit accessories toshiba com ...

Page 100: ... default options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system eco Utility Supervisor password User password System Settings Sleep Utilities TOSHIBA Recovery Media Creator Service Station TOSHIBA Application Installer PC Health Monitor Display Util...

Page 101: ...tility 1 In the Search field type eco Utility 2 Click or touch eco Utility The eco Utility window appears Sample Image eco Utility window 3 To activate the eco power plan select eco Mode on the left side 4 Slide the eco Mode switch to the On position to enable eco Mode 5 Click or touch Close For more information on the eco power plan and utility click or touch the Help button at the bottom of the ...

Page 102: ...omputer When setting up passwords keep the following in mind The supervisor password must be set before the user password or the user password must be deleted and then re entered after the supervisor password is set The user password can be set up under the supervisor password Using a supervisor password A supervisor password prevents other users from changing hardware configuration options Settin...

Page 103: ...o verify 6 Click or touch Set Under User Policy this option may or may not ask for password verification 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting yo...

Page 104: ...ation pop up screen appears 6 Click or touch Delete 7 Enter the password and then click or touch Verify 8 Click or touch OK to exit Using a user password A user password provides power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not re...

Page 105: ...t 5 Enter your password and then enter it again to verify 6 Click or touch Set 7 Click or touch OK to save your password as a text file Password Utility will suggest memo txt for the text file name If you have saved a password previously using the same name may overwrite your password text file with the new password By using a different name you can prevent overwriting your previously stored passw...

Page 106: ...Password Utility 2 Click or touch Password Utility A pop up screen appears asking for a password 3 Enter your password and then click or touch Verify 4 Click or touch Delete An authority verification pop up screen appears 5 Click or touch Delete 6 Enter the password and then click or touch Verify 7 Click or touch OK to exit ...

Page 107: ...ows you to view the current BIOS version or change certain settings back to their default values Sleep Utilities Allows you to enable or disable Sleep and Charge Sleep and Charge Allows you to charge USB compatible external devices Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If data does not appear on...

Page 108: ...ou can still use a standard USB human interface device System ON CDP Charge Mode Allows you to enable CDP Charging Downstream Port to use rapid USB charge while the computer is powered on SATA Allows you to set conditions for SATA LAN Allows you to set networking functions Undock and Sleep Allows you to set sleep conditions when undocking Advanced Options Allows you to set conditions for various f...

Page 109: ...n when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible external devices such as mobile phones or portable di...

Page 110: ... than charging the devices with their own chargers If an external device is connected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected to...

Page 111: ...puter is running on battery power you can specify that charging stops when battery power drops below a certain level Use the slider at the bottom of the utility window beneath the Disable features when the battery level reaches 10 heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode se...

Page 112: ...en With certain external devices the USB Sleep and Charge function may not work no matter which charging mode you select In those cases disable USB Sleep and Charge in the utility and turn the computer on to charge the device or use a different charging device NOTE ...

Page 113: ...ia Creator on page 47 Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software firmware documentation or other information is available for your computer The Service Station will alert you when updates are available and you can then choose to install the updates if you wish or you can follow the instructions below to open the S...

Page 114: ...originally bundled with your computer To reinstall drivers and applications 1 In the Search field type TOSHIBA Application Installer 2 Click or touch TOSHIBA Application Installer The TOSHIBA Application Installer window appears Sample Image TOSHIBA Application Installer selection screen 3 Click or touch the item you want to install 4 Click or touch Install then follow the on screen prompts to com...

Page 115: ...ll portion of the total hard disk capacity approximately 3 MB or less per year This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA s authorized service providers Additionally TOSHIBA may use this information fo...

Page 116: ...to adjust your display settings To make changes 1 In the Search field type Display Utility 2 Click or touch Display Utility The Display Utility window appears Sample Image Display Utility screen 3 Click or touch the option you wish to change and follow the on screen instructions ...

Page 117: ...ght arise out of the use of the fingerprint software or utility Using the Fingerprint Authentication Utility To access the Fingerprint Authentication Utility from the Start screen begin typing Fingerprint Utility then click or touch the Fingerprint Utility For information on enrolling fingerprints and using the utility please refer to your online Help file It is recommended that you complete the F...

Page 118: ...fingerprint reader Failure to follow these guidelines and or procedures might result in damage to the reader or cause reader failure finger recognition problems or lower finger recognition success rate Do not scratch or poke the reader with your nails or any hard or sharp objects Do not press the reader with too much pressure Do not touch the reader with a wet finger or any wet objects Keep reader...

Page 119: ...ecognition success rate Enroll two or more fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition s...

Page 120: ... message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user TOSHIBA does not guarantee that this fingerprint recognition technology will be error free TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all...

Page 121: ...nter If all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program or application stops responding If you are working in a program that suddenly freezes chances are the program has stopped responding You can exit the program without shutting down the operating system or closing other programs To close...

Page 122: ...orking by plugging in another device such as a lamp Verify that the computer is on by looking at the Power button If the button is glowing the computer is on If the button is not lit try turning the computer off and then on again If you are using an AC adaptor verify that the computer is receiving power from the external power source by checking the AC power light located on the left side of the c...

Page 123: ...the AC adaptor is the correct unit for your computer model The computer may not be able to start from an AC adaptor that is rated for less current amperage than the computer requires even if the rated voltage is correct and the plug fits correctly in the DC IN socket The labels on the bottom of the computer and the AC adaptor show the specifications for voltage V and current A for each device The ...

Page 124: ...ystem in some way such as installing a new program or adding a device If you experience any of these problems use the options in the Startup menu to fix the problem Using Startup options to fix problems If the operating system fails to start properly you may need to troubleshoot the Operating System and or its settings There are several options to choose from depending on the severity of the probl...

Page 125: ...ed Manually by the user System Image Recovery Windows will Recover the Operating system using a specific image provided by the user Startup Repair This feature automates the repair process The Operating System will automatically look for problems and repair them if possible Command Prompt The command prompt is a very powerful tool for advanced users Startup Settings In previous Operating Systems t...

Page 126: ...t to fail Choose this option only if Windows is stuck in a loop where it fails attempts to restart and fails again repeatedly Internet problems My Internet connection is very slow Many factors contribute to the speed with which you can surf the Internet They include network speed network conditions time of day when everyone else is surfing your access can be slow and popularity of the sites you ar...

Page 127: ... check that the wall outlet is working properly by plugging in a lamp or other appliance The AC adaptor and power cord cable work correctly but the battery will not charge The battery does not charge while the computer is consuming full power Try turning off the computer The battery may be too hot or too cold to charge properly If you think this is the probable cause let the battery reach room tem...

Page 128: ...anging the main battery on page 83 Keyboard help If the problem is with an external keyboard connected to your computer you may need to update your keyboard driver Refer to the documentation that came with the keyboard or to the keyboard manufacturer s Web site If you are experiencing problems with the functionality of any of the computer s keyboard keys i e wrong characters displayed or multiple ...

Page 129: ...or touch the Device Manager application 3 In the Device Manager double click or touch Keyboards 4 Right click or touch Standard PS 2 Keyboard and select Uninstall Do NOT select the Delete the driver software for this device box Sample Image Device Manager Keyboard uninstall 5 After the driver uninstalls restart your computer see To Restart your computer on page 45 The driver is then reinstalled au...

Page 130: ...y created then this method will not work see Saving system configuration with restore points on page 153 1 In the Search field type Create a restore point 2 Click or touch Create a restore point 3 Select the System Restore button on the System protection tab 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your keyboard was working properly...

Page 131: ...hout a working touchpad To help you troubleshoot the issue you may want to install an optional external mouse 1 Plug a USB mouse into an open USB port on your computer 2 If prompted follow the on screen instructions for installation The computer may automatically download the needed driver for your mouse Internet connection required Perform a complete power cycle 1 Shut down your computer see To S...

Page 132: ...he Device Manager application 3 In the Device Manager select Mice and other pointing devices 4 Right click or touch the device with touchpad in the name and select Uninstall Do NOT select the Delete the driver software for this device box Sample Image Device Manager touchpad uninstall 5 After the driver uninstalls restart your computer see To Restart your computer on page 45 The driver is then rei...

Page 133: ...ur computer see To Restart your computer on page 45 Perform a system restore You can perform a system restore to a period in time at which the touchpad was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 153 1 In the Search field type Create a restore point 2 Click or touch Create a restor...

Page 134: ...ssing the FN keys several times will advance you through the display options If you are using an external monitor Check that the monitor is turned on Check that the monitor s power cord cable is firmly plugged into a working power outlet Check that the cable connecting the external monitor to the computer is firmly attached Try adjusting the contrast and brightness controls on the external monitor...

Page 135: ...s and the external display device does not work Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher Devices that do not support this resolution will only work in Internal External mode and not simultaneous mode Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as se...

Page 136: ... The system will alert you if you need to scan the drive 7 Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive Error checking tests and repairs the storage drive Your hard disk seems very slow If you have been using your computer for a long time your files may have become fragmented Run Disk Defragmenter To do this 1 In the Search field type Defragm...

Page 137: ...ting and fixing Web Camera issues Any one of the steps below may fix the problem After each step test the Web Camera If it works stop troubleshooting If you do not wish to go through each troubleshooting step you may skip to Perform a system restore on page 138 Testing your internal Web Camera 1 In the Search field type Camera 2 Click or touch the Camera application If the Camera application is no...

Page 138: ...ter on page 45 The driver is then reinstalled automatically Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly If no restore points have been previously created then this method will not work see Saving system configuration with restore points on page 153 1 In the Search field type Create a restore point 2 Click or touch Creat...

Page 139: ...ox state is one way to eliminate software as a possible cause of the problem Note that doing a system recovery will return the computer to its default conditions completely wiping all data personal documents installed application and everything else To access system recovery options 1 In the Search field type recovery options 2 Click or touch Recovery Options 3 Select the recovery option of your c...

Page 140: ...isted that device is set as the default automatically 6 With the default playback device selected click or touch the Configure button Sample Image Speaker Setup window 7 Click or touch Stereo in the Audio channels box If Stereo is not available select any other available option 8 Click or touch the Test button to send sound to each speaker or click or touch an individual speaker to send sound to i...

Page 141: ...driver to allow Windows to automatically reinstall the driver 1 In the Search field type Device Manager 2 Click or touch the Device Manager application 3 Double click or touch Sound video and game controllers 4 Right click or touch Sound Audio driver and select Uninstall Do NOT select the Delete the driver software for this device box Take note of the audio driver name s in the event you may need ...

Page 142: ... Manager application c Select Sound video and game controllers d The various Audio drivers will be listed under Sound video and game controllers e Take note of the Audio driver name s in order to locate the proper driver on the Toshiba support Web site Drivers Software page 4 Install the desired Audio driver 5 Restart your computer see To Restart your computer on page 45 Perform a system restore Y...

Page 143: ...ck for any problem with the printer itself Make sure you installed the proper printer drivers as shown in the instructions that came with the printer You may have connected the printer while the computer is on Disable Sleep mode turn off the computer and turn off the printer Turn the printer back on make sure it is online and then turn the computer back on Try printing another file For example you...

Page 144: ... If another computer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the access point you are attempting to connect t...

Page 145: ... s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases Connecting to the Internet To connect to the Internet you ll need an Internet Service Provider ISP and additional hardware ISP An ISP is a company that gives you access to the Internet You sign up for an account with an ISP just as you do for telephone service or utilitie...

Page 146: ...cates the following conditions The network connection is set to wireless and you are connected to a wireless access point Check with your ISP for network difficulties The network connection is set to wireless and you are connected to a wireless access point but have no Internet connectivity Check with your ISP for network difficulties The network connection is set to wireless and you are NOT conne...

Page 147: ...t for the modem and router to completely startup before continuing This may take a few minutes to complete Most devices have indicator lights that indicate the progress If it is not apparent you may need to contact the manufacturer for assistance 5 Verify your Wi Fi is turned On Check the Network icon in the taskbar for signal strength Uninstall the network adapter driver You can Uninstall the net...

Page 148: ...en reinstalled automatically If you are still unable to connect to a wireless network you may have a hardware issue that will require further troubleshooting Troubleshooting an Internet connection How to verify TCP IP If the wireless network is not detected you can check that the hardware in the computer is working correctly by using the PING command to verify that the network adapter and TCP IP i...

Page 149: ...ould receive a response that looks similar to the following Sample Image Command Prompt window If you receive an error message at this point TCP IP may not be properly installed To remove and reinstall TCP IP perform the following steps 1 In the command prompt window type netsh int ip reset resetlog txt with the spaces as indicated and press ENTER Sample Image Command Prompt window ...

Page 150: ...pdate your computer with the latest components and drivers is to use Toshiba Service Station To access TOSHIBA Service Station 1 In the Search field type Service Station 2 Click or touch the Service Station Utility 3 Read and accept TOSHIBA Service Station Utility Software Notice Acceptance if required 4 Click or touch Check for Updates and install any available updates It may be necessary to move...

Page 151: ...iba support Web site there may be several drivers listed for the same device Often a particular device is made by several vendors each may require a specific driver made by that vendor The following steps will help ensure you choose the correct drivers for your computer by using the Device Manager application in Windows 1 In the Search field type Device Manager 2 Click or touch the Device Manager ...

Page 152: ...al hard disk Here are some ways you can do this Use the Windows operating system to back up files or your entire computer to a flash drive or external hard disk Copy files to a rewritable external storage device Connect your computer to the office network and copy files to your network partition Some people use a combination of these methods backing up all files weekly and copying critical files t...

Page 153: ...re of the Windows operating system quickly creates restore points snapshots of your Windows operating system configuration and saves them for later recall If you experience problems after installing some new hardware or software you can easily select a previously established Control Point to turn back the clock restoring the Windows operating system to the state it was in just prior to the install...

Page 154: ...the list that appears The System Protection tab of the System Properties window appears 2 Click or touch System Restore 3 Click or touch Next 4 Click or touch the Restore point you wish to use then click or touch Next The time stamp and description of each Restore point is displayed At this point you can click or touch Scan for affected programs to determine what the impact of using the chosen Res...

Page 155: ... running on battery power Connect the AC adaptor before continuing 1 In the Search field type Save backup copies of your files with File History 2 Click or touch Save backup copies of your files with File History and follow the on screen instructions to back up your files For additional Help press the FN keys to launch the Windows Help and Support screen Search for back up files General tips for i...

Page 156: ...ch installation even if the installation utility does not prompt you to do so This will ensure that the installation is completed and will clean up anything that the installation utility left behind Do one installation at a time If you have several new items to add to your computer system install just one at a time creating restore points immediately before each successive installation This will m...

Page 157: ... supply mode settings on page 111 If you are attempting to charge a device without an AC adaptor connected to the computer the computer s battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted Lower the limit in the Sleep and Charge utility to enable charging at the current battery power level or if battery power is running low or is depleted con...

Page 158: ...ns Contact the software company s technical support group for their assistance Consult the dealer from whom you purchased your computer and or application Your dealer is your best source for current information Technical support is available online at Toshiba s support Web site at support toshiba com At this Web site you will find answers for many commonly asked technical questions in addition to ...

Page 159: ...s Australia Toshiba Australia Pty Limited 84 92 Talavera Road North Ryde NSW 2113 Sydney Australia Canada Toshiba Canada Ltd 191 McNabb Street Markham Ontario L3R 8H2 Canada France Toshiba Systèmes France S A 7 Rue Ampère B P 131 92800 Puteaux Cédex France Germany Toshiba Europe GmbH Leibnizstraße 2 D 93055 Regensburg Germany Italy Centro Direzionale Colleoni Palazzo Perseo Via Paracelso 10 20041 ...

Page 160: ...Fernando Edificio Europa 1a Planta Escalera A 28831 Madrid San Fernando de Henares Spain United Kingdom Toshiba Information Systems U K Ltd Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL United Kingdom United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfeld...

Page 161: ...ected system functions and to launch applications Functions TOSHIBA Function keys are used to set or modify the following system functions Mute Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touchpad Cursor control Numeric overlay Scroll lock Keyboard backlight ...

Page 162: ...r logon screen will appear and a user with a valid account will need to log back on to gain access to the computer This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window see Power Plans on page 81 This TOSHIBA function key...

Page 163: ...will not respond This TOSHIBA Function key cycles through the display options and highlights the available options Press ENTER to activate your selection PC screen only Duplicate Extend Second screen only Sample Image Display mode options window All of the above modes are always displayed on the screen however only the available modes for your system are functional depending on the attached extern...

Page 164: ...es disables the Wi Fi antenna in your computer Allow about 5 seconds to switch between modes The wireless modes are Disables the wireless antenna Airplane mode is ON Enables the wireless antenna Airplane mode is OFF This TOSHIBA Function key enables disables the touchpad To enable disable the touchpad press the FN keys For more information on using the touchpad see Using the touchpad on page 55 Th...

Page 165: ...A Function key enables disables the cursor control overlay This TOSHIBA Function key enables disables the numeric overlay This TOSHIBA Function key enables disables the scroll lock This TOSHIBA Function key toggles the settings for the keyboard backlight Always On Always Off Keyboard activated with timer Available on certain models This TOSHIBA Function key allows you to zoom out This TOSHIBA Func...

Page 166: ...nction key increases the speaker volume Fn Space bar This TOSHIBA Function key switches screen resolution Cycle through the screen resolutions and then select the desired resolution Windows S keys Use these keys for quick access to Cortana Cortana is a personal digital assistant that can help you search for content on your device or the Web manage your calendar and much more ...

Page 167: ... with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 168: ...AC Alternating Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor CPU Central Processing Unit DC Direct Current DMA Direct Memory Access DIMM Dual Inline Memory Module DOS Disk Operating System ...

Page 169: ...er Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second PC Personal Computer RAM Random Access Memory RGB Red Green Blue light monitor RFI Radio Frequenc...

Page 170: ...ible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligent adapter one that is capable of doing some processing may also be called a controller Alternating Current AC The type of power usually ...

Page 171: ...re used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priority startup sequence The order in which the computer accesses its intern...

Page 172: ...h as a paragraph break in a word processing program A character occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating s...

Page 173: ...may be external outside the computer s case or internal inside the computer s case Printers disk drives and modems are examples of devices device driver A program called a driver that permits a computer to communicate with a device dialog box An on screen window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power u...

Page 174: ...r through a modem or network 2 To send font data from the computer to a printer See also upload drag To hold down the mouse button while moving the pointer to drag a selected object In the Windows operating system this refers to the left mouse button unless otherwise stated driver See device driver DVD An individual digital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Vide...

Page 175: ...isk A folder is symbolized on screen by a graphical image icon of a file folder A folder can contain files and other folders format verb To prepare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the com...

Page 176: ...y other line of pixels is refreshed Interlaced monitors take two passes to create a complete screen image Compare non interlaced internal device See device Internet The decentralized world wide network of computers that provides electronic mail the World Wide Web and other services See also World Wide Web K keyboard shortcut A key or combination of keys that you use to perform a task instead of us...

Page 177: ...disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to the computer s main memory where programs are run and data i...

Page 178: ...company network or the Internet operating system A set of programs that controls how the computer works Examples of operating systems are the Windows Vista Windows 7 and Windows 8 operating systems optical disc drive A drive which reads plastic coated discs on which information is recorded digitally and uses a laser to read data music or videos P password A unique string of characters entered by a...

Page 179: ...ication utility properties The attributes of an object or device For example the properties of a file include the file s type size and creation date R RAM Random Access Memory Volatile memory that can be written to as well as read Volatile here means that information in RAM is lost when you turn off your computer This type of memory is used for your computer s main memory See also memory Compare R...

Page 180: ...on capability for content security select To highlight or otherwise specify text data or graphics with the intent to perform some operation on it shortcut See keyboard shortcut Sleep A feature of some Windows operating systems that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again software See prog...

Page 181: ... computer s USB port and functions as a portable hard drive They are smaller and more durable than an external hard drive because they do not contain any internal moving parts but have less storage capacity See also Universal Serial Bus USB utility A computer program designed to perform a narrowly focused operation or solve a specific problem Utilities are often related to computer system manageme...

Page 182: ...les Start menu 90 app starting 71 audio features 93 B backing up files 66 72 Backlit keyboard 69 Badge notifications 91 battery battery life 74 care 83 84 changing 83 charge indicator light 41 charge time 75 charger 75 charging 42 75 charging the real time clock RTC 76 conserving power 80 determine remaining power 78 indicator light 78 low charge 79 maintaining 84 maximum capacity 74 monitoring po...

Page 183: ...external device 59 HDMI compatible TV or display device 60 monitor 61 power cord cable 41 power source 41 cooling fan adequate ventilation 39 customize computer settings 62 D data entire system backup troubleshooting 155 desktop adding desktops 89 creating new icon 87 exploring the 86 icons 87 notification area 90 notifications 90 recycle bin 87 standard features 87 Start button 88 Task view 89 ta...

Page 184: ...abling scroll lock 165 display brightness 164 Hibernation mode 163 Lock Instant security 162 Output Display switch 163 Power plan 162 Sleep mode 162 volume mute 162 Zoom Display resolution 166 Zoom In Out 165 166 function keys 67 H headphones using 94 I icon desktop 87 moving to desktop 87 Power 44 45 46 recycle bin 87 safety 29 Initial setup using your computer for the first time 42 internal stor...

Page 185: ... external devices adding 46 P password deleting a supervisor 104 deleting a user 106 instant password 102 power on password 102 setting 102 setting a supervisor 102 setting a user 104 supervisor password 102 user password 102 utility 102 PC Health Monitor 115 port HDMI 60 HDMI Out 60 RGB 60 Power icon 44 45 46 power connecting cable to AC adaptor 41 cord cable 41 cord cable connectors 167 energy s...

Page 186: ...wer plan options 81 video cables 60 Service Station 113 setting low battery notifications 79 setting up AC adaptor 40 communications 91 computer 39 software 42 work environment 31 settings customize computer settings 62 Shut down computer 44 Sleep computer 46 Sleep mode 45 Sleep Utilities 109 Smart Card slot using 96 sounds recording 93 speakers using external 94 Special Windows keys Application k...

Page 187: ...135 display problems screen is blank 134 error message warning resume failure 122 Error checking 135 external display problems 135 external monitor 134 good computing habits 152 hard disk drive is slow 136 installing hardware software 155 keyboard 128 missing files trouble accessing a drive 135 power and batteries 127 printer 143 restore points 153 screen does not look correct flickers 134 slow In...

Page 188: ...not use 157 USB Wakeup function does not work 157 user password deleting 106 user password setting 104 using a microphone 93 computer lock 64 eco power plan 82 Expansion port 98 Memory card reader 96 Smart Card slot 96 touchpad 55 Web Camera 95 using the keyboard 67 using the overlay for cursor control 68 using the Toshiba Dual Pointing Device 55 Utilities 100 V video projector adjusting display 6...

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