Troubleshooting
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Document is Not Printed Correctly
Problem
Possible Cause / Solution(s)
Incorrect printing position or printing
is missing at the edge.
• Paper size or printing orientation is different between the application settings
and the printer driver settings - Specify the settings again.
• The specified paper has not been loaded in the device - Specify the settings
again or load the appropriate paper.
• The document margin is not sufficient. On the machine, a margin of approx. 0.2
inches (5 mm) or more is required at the sheet edges. (Recommended printing
margin) - Adjust the margin correctly.
Characters and symbols not used in
documents are printed.
Verify that the correct machine has been selected by users as the printer driver.
Printing operation takes excessive
time.
The wait time for printing operations depends on the spool settings.
• Reference :
Windows 98/Windows Me
[Details Tab]
(See page 43)
Windows NT 4.0
[Scheduling Tab]
(See page 52)
Windows 2000/Windows XP/Windows Server 2003
[Advanced Tab]
(See page 62)
Although print data is transferred to
the device, it is not printed.
• Make sure the printer is on line.
• Make sure the device is not in the
Shutdown Mode
. Press
ENERGY SAVER
key to return to standby mode. See the Operator's Manual for Copier & Network
Scanner for details.
• Make sure the USB printer cable is connected properly.
• Restore the power if the ON LINE LED is Off even if the USB printer cable is
connected.
Printing stops in the middle of the
run.
• Check if there is a Network problem.
The Print file(s) are not printed from
Windows 98 or Windows Me.
• Printer Busy error may occur when large quantities of print files are transferred
from Windows 98 or Windows Me. In this case, the print files are deleted.
-Retry to print the files.