5. TROUBLESHOOTING
ENGLISH VERSION EO1-33094
5.1 Error Messages
E5- 2
5.1 Error Messages (Cont.)
Error Messages
Problems/Cause
Solutions
1. The media is jammed in the
cutter.
1. Remove the jammed media. Press
the
[RESTART]
key. If this does
not solve the problem, turn off the
printer, and call a TOSHIBA TEC
authorised service representative.
⇒
Section 4.1.3
.
CUTTER ERROR
(Only when the cutter
module is installed on
the printer.)
2. The Cutter Cover is not attached
properly.
2. Attach the Cutter Cover properly.
1. The media has run out.
1. Load new media. Press the
[RESTART]
key.
⇒
Section 2.3.1
.
2. The media is not loaded properly. 2. Reload the media correctly. Press
the
[RESTART]
key.
⇒
Section 2.3.1
.
3. The media sensor position has
not been adjusted properly.
3.
Adjust the sensor position. Press
the
[RESTART]
key.
⇒
Section 2.3.1.
4. Media sensor has not been
properly calibrated for the media
being used.
4. Refer to
Section 2.10
to set the
threshold. If this does not solve
the problem, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.
NO PAPER
5. The media is slack.
5. Take up any slack in the media.
1. The ribbon is not fed properly.
1. Remove the ribbon and check the
status of the ribbon. Replace the
ribbon if necessary. If the problem
is not solved, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.
2. The ribbon is not loaded.
2. Load a ribbon.
⇒
Section 2.3.2
RIBBON ERROR
3. The ribbon sensor has a problem. 3. Turn off the printer and call a
TOSHIBA TEC authorised service
representative.
NO RIBBON
The ribbon has run out.
Load a new ribbon. Press the
[RESTART]
key.
⇒
Section 2.3.2
.
REWIND FULL
The Built-in Rewinder Unit is full.
Remove the backing paper from the
Built-In Rewinder Unit. Press the
[RESTART]
key.
EXCESS HEAD TEMP
The Print Head has overheated.
Turn off the printer and allow it to cool
down for about 3 minutes. If this does
not solve the problem call a TOSHIBA
TEC authorised service
representative.
HEAD ERROR
There is a problem with the Print
Head.
Replace the Print Head.
POWER FAILURE
A momentary power failure has
occurred.
Check that the power source, which
supplies power to the printer, is the
correct rating. If the printer shares the
same power outlet with other electrical
appliances that consume large
amounts of power, use a different
outlet.
