Audio DSP with AEC, 4-in/4-out analog, 4-in/4-out Dante and USB
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5. Customer Service
The return of a product to our Customer Service implies the full agreement of the terms and conditions hereinafter. There terms
and conditions may be changed without prior notice.
1) Warranty
We provide limited warranty for the product within
five years
counting from date of purchase (The purchase invoice shall
prevail).
2) Scope
These terms and conditions of Customer Service apply to the customer service provided for the products or any other items
sold by authorized distributor only.
3) Warranty Exclusion
⚫
Warranty expiration.
⚫
Factory applied serial number has been altered or removed from the product.
⚫
Damage, deterioration or malfunction caused by:
✓
Normal wear and tear.
✓
Use of supplies or parts not meeting our specifications.
✓
No certificate or invoice as the proof of warranty.
✓
The product model showed on the warranty card does not match with the model of the product for repairing or had
been altered.
✓
Damage caused by force majeure.
✓
Servicing not authorized by distributor.
✓
Any other causes which don’t relate to a product defect.
⚫
Shipping fees, installation or labor charges for installation or setup of the product.
4) Documentation:
Customer Service will accept defective product(s) in the scope of warranty coverage at the sole condition that the malfunction
has been clearly defined, and upon reception of the documents or copy of invoice, indicating the date of purchase, the type
of product, the serial number, and the name of distributor.
Remarks
: Please contact your local distributor for further assistance or solutions.
