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Thrane&Thrane TT-3710A EXPLORER 500, User Manual

The Thrane&Thrane TT-3710A EXPLORER 500 is an exceptional communication device, offering seamless connectivity and unmatched reliability. Ensure smooth operation of this cutting-edge product by referring to the comprehensive User Manual. Download it for free from our website manualshive.com and unlock the full potential of your EXPLORER 500.

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TT 98-122274-Q

138

Chapter 6

Maintenance and troubleshooting

6

In this chapter

This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an 
overview of the different means of status signaling,

Getting support

Overview

If this manual does not provide the information required to solve your problem, you may want to 
contact your Airtime Provider or your local distributor.

Airtime support

If you need assistance from your Airtime Provider, please call the help desk. 
To see the help desk number, enter the display menu system or the web interface of your 
EXPLORER 500 and select

 HELP DESK

. This help desk number is either taken from the SIM card or 

entered manually. If no number is available under HELP DESK, check your Airtime subscription for 
a contact number.

EXPLORER

®

500 support

If you need assistance with problems caused by the EXPLORER 500, please call a distributor in 
your area. 

Click this link to see a list of Thrane & Thrane distributors.

Note

The list of distributors is located on the EXPLORER 500 CD-ROM delivered with your 
EXPLORER 500, so it may not always be up to date.

An updated list is available on Thrane & Thrane’s web site: 

www.thrane.com

. 

Click 

Land Mobile

 and select 

Distributors

 from the top menu bar.

Summary of Contents for TT-3710A EXPLORER 500

Page 1: ...USER MANUAL EXPLORER 500 Thrane Thrane A S info thrane com www thrane com ...

Page 2: ...nd other countries Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are either trademarks or registered trademarks of Inmarsat Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses...

Page 3: ...connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Do not substitute parts or modify equipment Because of the danger of i...

Page 4: ...safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Antenna substitution Do not substitute any antenna for the models supplied or recommended by the manufacturer You may be exposing people to excess radio frequency radiation You may contact the manufacturer for further instructions Radiation warning You as the qualified end user of this radio d...

Page 5: ... Using the display and keypad contains an overview of the display menu system and explains how to use the menus Using the interfaces explains how to set up and use each interface Using the web interface explains how to use the built in web interface of the EXPLORER 500 and describes available menus and settings It also explains setup of interfaces with the web interface Maintenance and troubleshoo...

Page 6: ...t 10 Chapter 2 Getting started In this chapter 11 Unpacking and assembling 11 Placing the EXPLORER 500 15 Connecting cables 15 Powering the EXPLORER 500 17 Options for the start up procedure 18 Entering the SIM PIN 20 Pointing the antenna 21 Using a fixed EXPLORER 500 semi fixed installation 26 Making the first call 27 Making the first data connection LAN 29 What s next 30 Chapter 3 Using the disp...

Page 7: ...in which you can enter a passkey 51 Using a phone or fax machine 52 Selecting the call type 52 Connecting an analog phone or a fax machine 54 Connecting a Bluetooth handset 55 Entering the SIM PIN using a phone 56 Making or receiving a phone call with the EXPLORER 500 57 Making a call to the EXPLORER 500 58 Dialing functions 59 Sending or receiving a fax message 62 Using a computer 63 Choosing an ...

Page 8: ... phone book entries 83 Call log 84 Information on total usage 84 Exporting the call log 84 Viewing the lists of calls 85 Handling messages 86 Sending an SMS message from the EXPLORER 500 86 Options for messages in the Outbox 87 Options for messages in the Sent folder 87 Sending an SMS message to the EXPLORER 500 88 Receiving a message 88 Options for new SMS messages 89 Options for SMS messages in ...

Page 9: ...19 Properties software upload and alarm list 120 Viewing the properties of the EXPLORER 500 120 Uploading software 121 Viewing the Alarm List 124 Administration 125 Accessing the administration settings 125 Using Profiles 130 Using a Traffic Flow Template 133 Setting up user permissions 135 Help desk and diagnostic report 136 Accessing the Help desk 136 Generating a diagnostic report 136 What s ne...

Page 10: ...SIM interface 157 Phone Fax interface 158 LAN interface 159 USB interface 160 Bluetooth interface 161 Built in antenna 162 EXPLORER Bluetooth Handset charger interface 163 Serial number label 164 Conformity 165 Appendix B AT commands In this appendix 167 Starting up an AT command session 167 List of supported AT commands 168 Glossary 174 Index 178 ...

Page 11: ...erface point the antenna towards the BGAN satellite and you are online The flat light weight design of the EXPLORER 500 makes it easy to carry e g in the front pocket of a laptop bag Applications include Internet browsing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private Network access to corporate servers In this chapter This chapter gives an ...

Page 12: ...telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system Note The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates d...

Page 13: ...e and the Satellite Access Station SAS The satellites are the connection between your EXPLORER 500 and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Satellite IP Router PC Satellite Access Station SAS EXPLORER 500 Switch Voice and ISDN Laptop Bluetooth Handset Circuit Switched Network Packet Switched Network ...

Page 14: ...eal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Circuit switched dialed service Two types of circuit switched connection are available Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff 3 1 kHz Audio A high quality c...

Page 15: ...464 kbps shared bandwidth Support for Streaming classes 32 64 and 128 kbps Simultaneous voice and data Standard LAN USB Bluetooth and phone fax ports Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs 100 240 V AC power adapter Lightweight and portable design Easy setup and use Robust and durable design CE FCC and GMPC...

Page 16: ...mption This means that functions that are not currently used will automatically go into a sleep mode to minimize the power consumption In addition to this automatic sleep mode function you can disable each of the interfaces if they are not currently used Note however that you will not be able to use these interfaces until you enable them again For information on how to enable disable interfaces se...

Page 17: ... keypad all in one unit Display and keypad The EXPLORER 500 has a display and a keypad for displaying status and for setting up the EXPLORER 500 For information on how to use the keypad and display and for an overview of the display menu system see Using the display and keypad on page 31 Power indicator Power Button Keypad Display Message indicator ...

Page 18: ...ging error has occurred For further information refer to the Troubleshooting Guide on page 142 Off No power or Stealth mode Behavior of red indicator Meaning Flashing An alarm is active or An SMS message has arrived Press OK on the keypad to view the alarm s or SMS message s a The red light will keep flashing after OK is pressed if there are more SMS messages or an alarm is still active For inform...

Page 19: ...manual on the Inmarsat CD ROM Additionally it is possible to control the EXPLORER 500 using AT Commands Refer to Appendix B AT commands Antenna The white part of the EXPLORER 500 is the antenna module The antenna module comprises a GPS Global Positioning System antenna a BGAN antenna and a Bluetooth antenna Compass The EXPLORER 500 also provides a compass to help positioning the antenna For furthe...

Page 20: ...etail about how to set up and use the EXPLORER 500 The following chapter Getting started explains how to unpack and start up the EXPLORER 500 and how to point the antenna in order to get the best possible signal Service Interface on the EXPLORER 500 Phone Fax Bluetooth USB LAN Display Keypad Circuit Switched Connection 3 1 kHz Audio Analog telephone Bluetooth handset G3 Fax machine Computer with a...

Page 21: ... how to start up the EXPLORER 500 and make the first call or data session Unpacking and assembling Unpacking Unpack the EXPLORER 500 and accessories and check that the following items are present EXPLORER 500 LAN Cable AC DC adapter EXPLORER 500 Battery Getting Started Kit Getting Started leaflet Quick Guide EXPLORER 500 CD ROM BGAN LaunchPad CD ROM USB Cable containing ...

Page 22: ... 3 Slide the lock to close the SIM slot Inserting the battery Do as follows 1 Insert the battery Make sure the battery is positioned correctly as shown 2 Press gently until it locks Note Before using the terminal the first time To ensure accurate information on the battery capacity you should fully charge then fully discharge the battery until the EXPLORER 500 closes down automatically and finally...

Page 23: ...ng started TT 98 122274 Q 13 Removing the battery To remove the battery do as follows 1 Locate the slide lock at the bottom of the unit 2 Slide the lock aside to release the battery from the unit 3 Remove the battery ...

Page 24: ... as shown 2 Gently press the SIM card and let it pop out of the slot 3 Remove the SIM card Note When the SIM card is removed you cannot use the display menu system nor make calls or start data sessions Only emergency calls are allowed and only if permitted by the network However if you have an administrator user name and password you can upload software using the web interface For further informat...

Page 25: ...r data equipment Phone fax connector for phone fax or analog modem LAN connector for data equipment DC Power connector 10 16 V DC for connection to a 100 240 V AC DC adapter or to a charger cable which connects to the cigarette lighter socket 12 V DC in a car For information on how to connect to a specific interface see the corresponding section in Chapter 4 Using the interfaces The end of this se...

Page 26: ...ting to power You can connect the DC input to power without the battery inserted If the battery is inserted when you apply power to the EXPLORER 500 the battery is automatically recharged Connecting to a 100 240 V AC electrical outlet Connect the AC DC adapter to the DC Power input on the side of the EXPLORER 500 Then connect the power cable between the 100 240 V AC electrical outlet and the AC DC...

Page 27: ...o seconds After switching on the EXPLORER 500 you will be prompted for a PIN Personal Identification Number unless the PIN is disabled e g using the BGAN LaunchPad For information on the options after power on see the next section To switch off the EXPLORER 500 push the Power button again and hold it until the display shows SWITCHING OFF WARNING If the EXPLORER 500 is configured to automatically a...

Page 28: ... If the use of PIN is disabled e g from the BGAN LaunchPad the display sequence is the same as after successfully entering the PIN This means that after power on you will see the Signal strength screen Power on ENTER PIN Cancel OK ENTER PIN Signal Strength Cancel OK Signal Strength Cancel OK Main screen Main screen You can access the menu system but you cannot use the BGAN network You can access t...

Page 29: ... display will show POINT NOW when in the Main screen Press S or T to enter the menu system When you want to point the antenna press OK from the Main screen Emergency procedure 3 After power on cancel the PIN and then point the antenna In this mode you can only place emergency calls and only if permitted by the network You are not able to access the menu system nor to communicate on the BGAN networ...

Page 30: ...pressed the previous digit is indicated by a To correct an entered digit press C to go back and use the S and T buttons again 4 After entering the last digit with OK press OK again to apply the PIN For further information see Using the display and keypad on page 31 You can enter the PIN using a phone or computer connected to the EXPLORER 500 For further information see Entering the SIM PIN using a...

Page 31: ...the antenna should be as accurate as possible The next sections describe how to point the antenna for the best possible signal Pointing data If the position of the satellite in relation to the EXPLORER 500 is known you can use the compass to roughly point the antenna in the right direction If you know the Azimuth and the Elevation you can use this data to adjust the antenna The Azimuth is the hori...

Page 32: ...ically be 45 dBHz or more for the EXPLORER 500 to be able to establish a call or data session However the required signal strength can vary depending on a number of factors such as weather conditions and location Do not block the antenna signal with your hands Note The above explanation assumes that the compass shows the exact orientation Please take into consideration the possible deviation and v...

Page 33: ...erminal is placed in an open location with a wide view to the sky the GPS antenna is the better choice because it is omnidirectional If however the terminal is placed in a location with a limited view e g close to a wall or similar the I 4 antenna is better because it is directional For information on how to set up which antenna to use for acquiring GPS fix see Selecting the GPS antenna on page 11...

Page 34: ...oving the antenna Do not place your hands on the antenna 2 Tilt the EXPLORER 500 slowly up or down until it points in the correct vertical direction known as the Elevation Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna 3 After passing the PIN screen the display shows the current satellite signal strength Use this information to fine ...

Page 35: ...n page 143 READY or DATA READY means the EXPLORER 500 is registered on the network and is ready to go online If you have already connected a computer the display shows DATA instead of READY CANCEL If you press C instead of OK you exit the pointing menu and the display shows the Main screen with the message POINT NOW If the PIN has been accepted you now have access to the menu system but you will n...

Page 36: ... thread fits into the mounting bush in the back of the EXPLORER 500 2 Start up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 3 Accept the signal strength by pressing OK on the EXPLORER 500 keypad 4 Fasten the EXPLORER 500 in the pointed position You only have to point the antenna once when you mount it Using a computer connected to the EXPLORER 500 you can ...

Page 37: ...ey on analog phones off hook key on Bluetooth handsets Example To call Thrane Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the EXPLORER 500 To make a call to a phone connected to the EXPLORER 500 dial Mobile number is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many ot...

Page 38: ...correct interface of the EXPLORER 500 Phone Fax or Bluetooth To be able to receive a call with a Bluetooth handset the handset must be paired with the EXPLORER 500 For information on how to pair Bluetooth devices see Bluetooth pairing on page 51 You can see unanswered calls in the CALLS menu of the display and the web interface Note A connected phone will only ring if the call type is set correctl...

Page 39: ...uter must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 From the Start menu select Connect To Show All Connections 2 Double click Local Area Connection and click Properties 3 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automati...

Page 40: ...hen power up and pointing is completed check the connection e g by starting your Internet Browser You may have to disable the Proxy server settings in your browser For further information see Browser settings on page 75 What s next After reading this chapter you should be able to start up the EXPLORER 500 and make a simple data or voice connection The next chapters provide more information on the ...

Page 41: ...rofiles that are defined and selected for the LAN interface using the web interface The CONNECT menu allows you to start and stop data sessions with the listed Streaming profiles CALLS shows missed received and outgoing calls and data sessions SETTINGS allows you to restart the pointing procedure set display backlight and contrast set audio indications on or off enable or disable each interface en...

Page 42: ... 1 message 2 message 3 message 4 DELETE ALL MESSAGES CONNECT CALLS SETTINGS PROPERTIES HELP DESK MISSED RECEIVED OUTGOING POINT NOW DISPLAY AUDIO INDICATOR INTERFACES STEALTH MODE POWER UP MODE LANGUAGE RESTORE SETTINGS 2 SECONDS 5 SECONDS 10 SECONDS 30 SECONDS 60 SECONDS LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 LEVEL 6 LEVEL 7 1 device 2 device 3 device 4 device 5 device 6 device 7 device IP ADDRE...

Page 43: ... the network operator REGISTERING The EXPLORER 500 is registering itself on the BGAN network If the GPS position has not yet been acquired at this point the display will show NO GPS For further information see the Troubleshooting Guide on page 143 READY The EXPLORER 500 is registered on the network and is ready to go online If a computer is already connected the display will show DATA instead of R...

Page 44: ...y as soon as possible If no battery is inserted the symbol is not shown in the display The battery is charging The signal strength Minimum two bars are normally required to be able to make a Standard Voice call Phone Fax interface is on Bluetooth interface is on LAN interface is on USB interface is on Unread message shown next to the message in the message list Read messages shown next to the mess...

Page 45: ...hold C for one second The display returns to the Main screen To activate deactivate Stealth mode Press C OK When stealth mode is activated the display shows STEALTH ACTIVATED for a moment then all lights and sounds are turned off To turn Pointing sound on off Press S or T from the pointing screen This action only applies to the current pointing session To turn the sound on or off for all pointing ...

Page 46: ...formation in the display on page 46 CANCEL in the left side of the display means Press C to cancel the current operation OK in the right side of the display means Press OK to accept the current operation The menus The following sections describe each of the menus in the menu system All available settings and status items are explained To access the menu system from the main screen press S or T ...

Page 47: ...hrough the list For information on how new messages are presented see Received messages on page 46 Opening or deleting received SMS messages To delete all messages go to the bottom of the list of messages and select DELETE ALL To open or delete one message do as follows 1 In the MESSAGES list select the message you want to open or delete and press OK 2 Then select one of the following OPEN to open...

Page 48: ...lect START or STOP and confirm You can also start stop Streaming sessions using the web interface For further information see Setting up and activating a Streaming connection on page 64 Starting or stopping a Standard data session When the primary profile selected for the LAN interface uses Standard data the default behavior of the EXPLORER 500 is to start Standard data automatically as soon as th...

Page 49: ...ee a list of incoming calls that were answered OUTGOING to see a list of outgoing calls or data sessions 3 Select a call from the list to see details such as time date and phone number If there was an error the call log shows the cause of the error when possible When there are more than 100 calls in the list the oldest calls are automatically deleted to make room for new calls If you need to prese...

Page 50: ... long the light should be on after the last key was pressed 2 5 10 30 or 60 seconds SET LEVEL to set the level of backlight 1 to 7 Setting the display contrast To adjust the contrast of the display do as follows 1 Select SETTINGS DISPLAY CONTRAST 2 Select one of the following AUTOMATIC to let the EXPLORER 500 automatically adjust the contrast according to the temperature The contrast of the displa...

Page 51: ...sumption Specially if the EXPLORER 500 is battery powered it is a good idea to disable unused interfaces Do as follows 1 Select SETTINGS INTERFACES 2 Select one of the following interfaces PHONE FAX BLUETOOTH LAN 3 Select ON or OFF to enable or disable the selected interface Enabling or disabling stealth mode When the EXPLORER 500 is in stealth mode all lights and sounds are turned off You can sti...

Page 52: ...tically when external power is applied MANUAL to have the EXPLORER 500 power on only when the Power button is pressed Selecting the language You can change the language used in the display and in the web interface for the EXPLORER 500 Do as follows 1 Select SETTINGS LANGUAGE 2 Select the language you want to use The following languages are available English French German Russian Spanish The web in...

Page 53: ...Viewing the GPS status The display can show the current GPS status To view the GPS status select PROPERTIES GPS STATUS The GPS status screen can vary depending on the situation If the GPS position has not yet been obtained the display shows the status of each of the 16 GPS satellites as follows If the GPS position is known the display shows the GPS position and whether it is a 2 dimensional or 3 d...

Page 54: ...ment Identity of the EXPLORER 500 This is the unique mobile equipment number that identifies your EXPLORER 500 The IMEI number is also printed on the serial number label at the back of the terminal Viewing mobile numbers If available the MOBILE NUMBERS menu lists the mobile numbers to use when calling the EXPLORER 500 To view the mobile numbers select PROPERTIES MOBILE NUMBERS If the mobile number...

Page 55: ... OK Use S and T to scroll through the name ID and time stamp If the text is too long press OK X to scroll through the rest of the text Help desk If you need support regarding airtime you may call the Airtime Provider help desk To see the help desk number select HELP DESK in the menu system The display will show the name and phone number of your Airtime Provider if it is available on the SIM card I...

Page 56: ...message press OK to view the message If the message is information of voice mail press OK or C to go back to the Main screen The red message indicator will keep flashing until you have collected your voice mail To hear your voice mail call the voice mail service number provided by your Airtime Provider To see the voice mail service number select PROPERTIES VOICE MAIL NUMBER Alarms When alarms are ...

Page 57: ...then CS calls and then Background data Within these categories the oldest calls data sessions have the highest priority Request for action A request for action if it is not an alarm is shown in the lower line of the display This could be e g POINT NOW or INSERT SIM When the text is a question press OK to accept What s next This chapter has explained how to navigate in the display menu system and h...

Page 58: ...d to connect a computer PC laptop or similar With a computer and a browser you can use the following to set up the EXPLORER 500 The built in web interface of the EXPLORER 500 The BGAN LaunchPad The web interface in the EXPLORER 500 The web interface is a built in web server for setting up and controlling the EXPLORER 500 using a connected computer with a browser No installation of software is requ...

Page 59: ...d which types of equipment can be used Service Interface on the EXPLORER 500 Phone Fax Bluetooth USB LAN Display Keypad Circuit Switched Connection 3 1 kHz Audio Analog telephone Bluetooth handset G3 Fax machine Computer with analog modem Standard Voice Analog telephone Bluetooth handset Data Computer Computer 56 kbps 64 kbps Packet Switched Connection Data multi user Computer Computer with Switch...

Page 60: ...ct SETTINGS INTERFACES 3 Select the interface you want to enable or disable 4 Select ON to enable or OFF to disable Using web interface To enable or disable an interface using the web interface do as follows 1 Connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 2 Access the web interface For further information see The web interface on pa...

Page 61: ... 500 For further information see Getting started on page 11 2 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 3 On your Bluetooth device search for new devices and select the EXPLORER 500 when it is found The default Bluetooth name of the EXPLORER 500 is EXPLORER 500 If there is more than one EXPLORER 500 in the list you can use the MAC address to locate the corre...

Page 62: ... the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface See The web interface on page 74 2 From the left navigation pane select SETTINGS and select Phone Fax or Bluetooth 3 At Outgoing calls select Standard or 3 1 kHz Audio Up to 7 Bluetooth devices can be paired with the EXPLORER 500 Remember to set the call type for each ...

Page 63: ... incoming call type To select which call types are accepted for an incoming call first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface For further information see The web interface on page 74 2 From the left navigation pane select SETTINGS and select Phone Fax or Bluetooth 3 At Incoming Ca...

Page 64: ...he cable to the Phone Fax connector on the EXPLORER 500 3 Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 4 Check the connection by making a phone call or sending a fax See Making or receiving a phone call with the EXPLORER 500 on page 57 or Sending or receiving a fax message on page 62 If connection fails check that the interface is enabled in the E...

Page 65: ... the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Power up the handset and the EXPLORER 500 2 Place the handset close to the EXPLORER 500 3 Turn on Bluetooth on your device The Bluetooth connection should now be established and you are ready to make a call If connection fails ch...

Page 66: ...has been accepted and you can hang up or dial a number Wrong PIN If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was wrong Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card...

Page 67: ...ed by or off hook key Example To call Thrane Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 If there was an error establishing the connection the web interface and the display of the EXPLORER 500 show an error message Refer to the Troubleshooting Guide on page 145 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the EXPL...

Page 68: ... used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system For information on the mobile numbers refer to your airtime subscription Note There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voi...

Page 69: ...ring a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the EXPLORER 500 are described in the subsequent sections Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answe...

Page 70: ...s During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 114...

Page 71: ...nues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller Note The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the...

Page 72: ...ine Refer to Selecting the default outgoing call type on page 52 To send a fax from a fax machine connected to the EXPLORER 500 dial 00 country code phone number Example To send a fax to Thrane Thrane in Denmark 45 39558888 dial 00 45 39558888 Receiving a fax message An analogue fax machine connected to the EXPLORER 500 can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call...

Page 73: ...e shows some characteristics of each interface to help you choose the right interface for your application Interface Power Consumption Amount of Setup Range LAN High None or very little Up to 100 m of cable USB Low Some setup necessary Up to 5 m of cable Bluetooth Medium Can be complicated depending on operating system Wireless connection Up to 100 m depending on the transmitter in the computer an...

Page 74: ... further information see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 Setting up and activating a Streaming connection By default any data connection on the EXPLORER 500 is a Standard data connection If you want to set up a Streaming connection select a Streaming profile when setting up your data interface See the Configuring section for your interface in Chapter 5 Usin...

Page 75: ... you are connecting a switch to the EXPLORER 500 use a crossed cable For specifications refer to LAN interface on page 159 For the LAN interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 Select Connect To Show All Connections from the Start menu...

Page 76: ...le to the LAN connector on the EXPLORER 500 3 Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 After pointing the connection is automatically established By default the connection is a Standard data connection 4 Check the connection e g by starting your Internet Browser If connection fails check that the interface is enabled in the EXPLORER 500 If the...

Page 77: ...1 5 Your computer should now automatically discover that new hardware is connected 6 On Windows XP the New Hardware Wizard will start automatically Go through the wizard as follows 7 In the New Hardware Wizard select No not this time when you are asked if Windows can search for software 8 Click Next 9 Insert the Thrane Thrane CD ROM provided with your EXPLORER 500 into the CD ROM drive of your com...

Page 78: ...lows 1 Power up your computer 2 Connect the USB cable to the USB port of your computer 3 Connect the other end of the cable to the USB connector on the EXPLORER 500 4 Power up the EXPLORER 500 and point the antenna as described in Getting started on page 11 5 To enable communication on the USB interface open your dial up connection as described in the following steps 6 In Windows XP select Connect...

Page 79: ...included in your subscription 2 From your Airtime Provider acquire the ISP phone number User name and Password to access the 64 kbps UDI service 3 If you have not yet installed the Thrane Thrane EXPLORER USB driver from the Thrane Thrane CD install it as described in First time setup of USB on page 67 4 Connect and create a dial up connection as described in Creating a dial up connection on page 7...

Page 80: ...nformation on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Place the computer close to the EXPLORER 500 2 Power up the EXPLORER 500 and point the antenna 3 Power up your computer 4 Turn on Bluetooth on your computer If the devices are paired the Bluetooth connection should now be established Note that if your Bluetoo...

Page 81: ... menu 4 Select Show All Connections 5 Open the New Connection Wizard and click Next 6 Select Connect to the Internet and click Next 7 Select Set up my connection manually and click Next 8 Select Connect using a dial up modem and click Next If other modems are installed the Wizard now shows a list of all installed modems For USB select Thrane Thrane EXPLORER port 1 or 2 from the list For Bluetooth ...

Page 82: ...n page 104 11 Click Next 12 If you are using UDI enter the User name and Password and click Next If you are not using UDI simply click Next without entering User name and Password See Using 64 kbps UDI ISDN through the USB interface on page 69 13 Click Finish When you connect to the USB interface or to the Bluetooth interface using dial up you must open this dial up connection to access the Intern...

Page 83: ...or the Car charger cable connected to the cigarette lighter socket 12 V DC in a car 2 Connect the Bluetooth charger cable to the charging connector on the EXPLORER 500 The charging connector is located at the back of the EXPLORER 500 and is marked DC OUT Make sure the connector is oriented correctly in relation to the coding of the plastic insert 3 Connect the other end of the cable to your EXPLOR...

Page 84: ...orer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the EXPLORER 500 Make sure your computer is set up for the interface you are planning to use for connecting to the EXPLORER 500 You can use LAN USB or Bluetooth See Using the interfaces on page 48 for detail...

Page 85: ...the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows 1 In Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back ...

Page 86: ...puter on page 63 2 Start up the EXPLORER 500 For further information see Getting started on page 11 3 Open your browser and enter the IP address of the EXPLORER 500 The standard IP address is 192 168 0 1 If your EXPLORER 500 uses a different IP address you can look it up by entering the display menu system of the EXPLORER 500 and selecting PROPERTIES IP ADDRESS Overview of the web interface The we...

Page 87: ...nu click the menu in the navigation pane To access status and settings click the relevant subject in the navigation pane or an icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location To return to the Dashboard from anywhere in the system click D...

Page 88: ...nd the PROPERTIES window and upload software Access to all other parts of the web interface requires a PIN Type in the PIN and press OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 21 If the PIN has already been accepted in the EXPLORER 50...

Page 89: ...rresponds largely but not completely to the status information in the display Examples of status information are Ready Registering and Data Pointing If you want to point the antenna click the link Go to pointing mode For further information see Pointing using web interface on page 81 Unit serial number The serial number of the total unit Software version The version of the software embedded in the...

Page 90: ...ic activation is disabled in the LAN page you can manually activate deactivate Standard data from the Dashboard by clicking Start Standard or Stop Standard under PROFILES ON LAN at the bottom of the page Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions ONGOING CALLS is a list of calls that are currently active The li...

Page 91: ... signal strength in the web interface 3 When you have obtained the highest signal strength you can get click Accept The web interface now returns to the Dashboard and the EXPLORER 500 tries to establish a connection and register on the BGAN network Note At this point the EXPLORER 500 may make a sound This sound is used for pointing the antenna The frequency of the sound increases with the signal s...

Page 92: ...ew In the phone book you can Look up phone numbers Look up short dial numbers for easy dialing from an analog or Bluetooth handset Modify or delete existing names and phone numbers or enter new names and phone numbers Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane ...

Page 93: ... phone book from an analog phone take the phone off hook and dial 03 Editing phone book entries Adding a new entry To add a new entry do as follows 1 In the phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in...

Page 94: ...listed information includes Time connected using Standard Voice and time connected using 3 1 kHz Audio Exporting the call log The EXPLORER 500 logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS window click the link Export total Call Log to file 2 Browse to th...

Page 95: ...l that was not received Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session Streaming data sessions shows the start time duration type Streaming 32 64 128 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite You can sort each of the lists by clicking the title of the column you w...

Page 96: ... as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g 00 45 to call Denmark or 00 1 to call USA Important If the EXPLORER 500 is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in ...

Page 97: ...n sent look in the Sent folder Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notificatio...

Page 98: ... The window shows new incoming messages If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail service number select MESSAGES Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise ...

Page 99: ... and click Send If you want to move all the new messages click Move all new messages to Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options Click Reply to reply to a message Then type in your reply and click Send For inf...

Page 100: ...fication setting for an individual message For further information see Sending an SMS message from the EXPLORER 500 on page 86 Do as follows 1 Select MESSAGES Message settings from the left navigation pane 2 If you want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes ...

Page 101: ...ion pane To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the window The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails To see the Voice mail number select MESSAGES Message settings from th...

Page 102: ...ior Pointing at power up If the EXPLORER 500 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER 500 is powered You can set up the EXPLORER 500 to automatically establish a connection to the BGAN network if you know that the signal strength is sufficient 1 In the Power up section of the SETTINGS window select whether or not pointing is r...

Page 103: ...button is pressed click No 2 Click Apply Setting the display backlight and contrast To set the display backlight and contrast do as follows 1 In the Backlight section of the SETTINGS window set the timing The Timed period is the period of time the light will stay on after the last key is pressed 2 Set the level of the backlight with the Set level scroll bar 3 In the Contrast section click Yes next...

Page 104: ...at the next pointing process Messages The Message indicator is a sound indicating that a message has arrived Alarm The Alarm indicator is a sound indicating that an alarm is issued An alarm is issued if the EXPLORER 500 detects an error that requires your action Enabling activation of stealth mode In Stealth mode the EXPLORER 500 operates with no sounds nor lights However it is still possible to o...

Page 105: ...e several data parameters that can be set up in the web interface This section gives an overview of these parameters APN Access Point Name The APN is used by the EXPLORER 500 user to establish the connection to the required destination network This means that the EXPLORER 500 must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider The...

Page 106: ...ed Profiles or define your own Profiles for your data transmission In the EXPLORER 500 you need an Administrator password to define Profiles and Traffic Flow Templates NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the EXPLORER 500 makes...

Page 107: ...SB interface do as follows 1 Select SETTINGS USB 2 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static IP address type in the address To check this setting on your computer see the TCP IP properties of the USB connection on your computer 3 Under IP Header compression select Enabled or Disabled Note The USB interface cannot be turned ...

Page 108: ...e USB interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles For further information on Profiles and Traffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 7 Select the Secondary Profile To select more than one seco...

Page 109: ...lanation of each of the data settings see Description of data settings on page 95 To configure the LAN interface do as follows 1 Select SETTINGS LAN 2 Select whether the LAN interface should be Enabled or Disabled CAUTION If you are connected using LAN while changing the settings below your changes may affect your current connection ...

Page 110: ...elect whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the LAN connection 7 Under IP Header compression select Enabled or Disabled For information on this setting see Header compression on pag...

Page 111: ...2 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles For further information on Profiles and Traffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 11 Select the Secondary Profile Note If the selected Primary Profile is a Streaming Profile automatic activation cannot be enabled Streaming Profiles must alwa...

Page 112: ...t forwarding enables you to setup a server connected to the EXPLORER 500 while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Router mode see Configuring the LAN interface on page 99 The following example shows how to allow internet access to a mail server smtp connected to the te...

Page 113: ...nation IP address which in this example is the IP address of the mail server 192 168 0 100 5 Type in the Destination port number 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the external IP address of the EXPLORER 500 ...

Page 114: ... Voice quality is described in more detail in Selecting the call type on page 52 For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the voice device will react ring on incoming calls If you select e g Standard the voice device will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected ...

Page 115: ...e satellite network To check this setting on your computer see the TCP IP properties of the Bluetooth connection 6 Under APN select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common T...

Page 116: ...raffic Flow Templates see Using Profiles on page 130 and Using a Traffic Flow Template on page 133 9 Select the Secondary Profile 10 Click Apply Important If you have selected a Streaming connection as your Primary Profile the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface However you can set up your Traffic Flow Template so th...

Page 117: ...th pairing To prepare the Bluetooth interface on the EXPLORER 500 do as follows 1 Connect a computer to the EXPLORER 500 e g using the LAN interface 2 Access the web interface from your connected computer Refer to The web interface on page 74 3 In the web interface select SETTINGS Bluetooth and make sure that Bluetooth is Enabled 4 If your EXPLORER 500 is located in France select France in the Cou...

Page 118: ... to the EXPLORER 500 e g using the LAN interface 2 Start up the EXPLORER 500 Refer to Getting started on page 11 3 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 4 Access the web interface from your connected computer For further information see The web interface on page 74 5 Select SETTINGS Bluetooth and make sure that Bluetooth is Enabled 6 From the left menu o...

Page 119: ...Refer to The web interface on page 74 2 Select SETTINGS Bluetooth Paired devices The list shows all devices that are paired with the EXPLORER 500 You can see the name Class of Device status whether or not a device is currently connected and local phone number You can also see paired devices in the display Select PROPERTIES BLUETOOTH DEVICES in the display menu system to see a list of all paired de...

Page 120: ...u check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note however that fax machines and modems must us...

Page 121: ...ollowing supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that some active supplementary service settings may prevent other supplementary service settings from being activated Note The EXPLORER 500 must be registered on the BGAN network before you can set up the call services in the web interface ...

Page 122: ...ax Call forward from the left navigation pane 2 For each call type select Enabled next to the situation s in which you want to forward incoming calls 3 Next to the enabled items type in the phone number you want to forward the call to 4 If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 5 Click Apply ...

Page 123: ...g You can bar incoming and or outgoing calls to and from the EXPLORER 500 Do as follows 1 Select Settings Phone Fax Call barring from the left navigation pane 2 Click OK next to Read current settings to make sure the window is updated 3 For each call type select which calls should be barred ...

Page 124: ...ransmitting data on the Phone Fax interface Do as follows 1 Select Settings Phone Fax Call waiting from the left navigation pane 2 Click OK next to Read current settings to make sure the window is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface 4 Click Apply Note Th...

Page 125: ...15 Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings Phone Fax Line identification from the left navigation pane 2 Select Show my number and click Apply ...

Page 126: ...ttings for these user groups do as follows 1 Select Settings Phone Fax Closed user group from the left navigation pane 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CL...

Page 127: ... a later stage it is automatically updated for all interfaces where the Common setting is selected To set a common APN do as follows 1 Select SETTINGS Common 2 Select the APN You have the following options SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements Network assigned The APN is assigned from the network User defined Type in the ...

Page 128: ... a wall or similar the I 4 antenna is better because it is directional To select which GPS antenna to use for acquiring the GPS position do as follows 1 Select SETTINGS Advanced from the left navigation pane 2 Select which antenna to use when acquiring the GPS position You have the following options Auto The standard factory setting is used GPS The internal GPS antenna of the EXPLORER 500 is used ...

Page 129: ...ge to use in the web interface and the display menus of the EXPLORER 500 Do as follows 1 Select SETTINGS Language 2 Select the language you want to use Available languages are English French German Russian Spanish 3 Click Apply and restart your browser The web interface and the display menus now use the selected language ...

Page 130: ...dress of the EXPLORER 500 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is a unique number that identifies your EXPLORER 500 SMS service center A number used to identify the SMS service center used by your EXPLORER 500 to send and receive SMS messages Software version The version of the software embedded in the EXPLORER 500 Unit serial number The seri...

Page 131: ...oftware from your computer To upload software from your computer to the EXPLORER 500 do as follows 1 Download the new software as described in the next section or acquire the software version from Thrane Thrane and save it on your computer 1 Open the web interface and select PROPERTIES from the left navigation pane 2 Click Upload from the left navigation pane If you have not entered the PIN at sta...

Page 132: ...sure you have a connection to the Internet from your EXPLORER 500 2 Open the web interface and select PROPERTIES from the left navigation pane 3 Click Upload from the left navigation pane 4 Click Check for updates The EXPLORER 500 will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new sof...

Page 133: ...After saving the software on your computer follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your EXPLORER 500 Important The EXPLORER 500 uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software ...

Page 134: ...Properties Alarm list from the left navigation pane The Alarm list window shows a detailed list of active alarms including the time of the first occurrence ID and severity of the alarm message number of occurrences and a short text describing the error For more information on the alarm messages refer to Alarm messages on page 149 If you need to report the alarms for service purposes make sure you ...

Page 135: ...tion user name and password The default user name is admin and the default password is 1234 In software version 1 07 and greater if you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the window For further information see the next section Resetting the Administrator password 3 Click Logon The Administration window is now updated to let yo...

Page 136: ...r of the terminal 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON window see the previous section 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password Note This featur...

Page 137: ... as follows 1 After entering the Administrator user name and password in the ADMINISTRATION window locate the section Change administrator logon 2 Type in the existing user name 3 Type in the new password and retype the password on the next line 4 Click Change At the next logon the new password is required ...

Page 138: ...Open 3 Click Load The new configuration is now loaded into your EXPLORER 500 Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION window Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web i...

Page 139: ... each call or data session in the call log For further information see Viewing the lists of calls on page 85 Log handling 1 From the left navigation pane in the ADMINISTRATION window select Log Handling 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page ...

Page 140: ...e your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for an interface is used for all traffic on that interface See What is a Traffic Flow Template in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for an interface When you set up your interface you select the Profiles to use ...

Page 141: ...our new Profile select a class from the drop down list You may select one of the following Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for video and audio Interactive is two way communication not real time It is used for communication that is not very delay sensitive...

Page 142: ...ckets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted No de...

Page 143: ... filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection will normally be sufficient However if you need to have a video conference you may need to use a Streaming connection in order to obtain a direct connecti...

Page 144: ...ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your EXPLORER 500 terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Tr...

Page 145: ...ISTRATION User permissions 2 For each item under ALLOW USERS TO select yes to allow access or no to block access to the settings 3 For each of the listed interfaces under ALLOW AT COMMANDS ON select yes to allow the use of AT commands or no to block the use of AT commands on that interface Note that this setting does not take effect until the EXPLORER 500 is restarted 4 Click Apply The settings to...

Page 146: ...IM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with EXPLORER 500 issues you should call your local distributor Generating a diagnostic report If you want to generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK window In some browsers the file may open directly in your browser If it do...

Page 147: ... web interface for setup and use of the EXPLORER 500 You should now be able to set up the EXPLORER 500 pair Bluetooth devices check status read and send SMS messages use the phone book and much more The following chapter Maintenance and troubleshooting provides guidelines for troubleshooting and for general maintenance ...

Page 148: ...ber enter the display menu system or the web interface of your EXPLORER 500 and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number EXPLORER 500 support If you need assistance with problems caused by the EXPLORER 500 please call a distributor in your area Click th...

Page 149: ...y several times in a row Partial charging discharging affects the accuracy of the capacity measurement Never leave the battery fully discharged for a longer period of time If the battery is not to be used for a shorter period of time 1 month charge the battery to minimum 20 to 30 and remove it from the EXPLORER 500 If the Battery is stored for more than a month see Storage at the end of this secti...

Page 150: ... external power Then use the EXPLORER 500 or leave it on until the display shows a battery capacity of approximately 50 3 Switch off the EXPLORER 500 4 Remove the battery and store it In this condition the battery can be stored for approximately 1 year at 20 C to 30 C After 1 year you must recharge the battery For further information on storage temperature see Battery on page 156 Disposal of the E...

Page 151: ...EXPLORER Bluetooth Handset charger cable TT 3625A Desktop charger cradle for EXPLORER Bluetooth Handset power supply TT 3625A Opt 003 EXPLORER 500 Battery TT 3686L EXPLORER 500 Softbag TT 3650A Opt 202 EXPLORER 500 Dummy Battery TT 3686F EXPLORER 500 Car charger cable TT 3650A Opt 009 Pole mount kit for EXPLORER 500 TT 3650A Opt 922 AC DC adapter TT 3682L UP0501Q 15P ...

Page 152: ...PLORER 500 is switched on The EXPLORER 500 may be in Stealth Mode all lights and sounds are off Press C OK on the display keypad This will toggle Stealth Mode on off The EXPLORER 500 cannot be switched off The Power button was not pressed long enough When you switch off the EXPLORER 500 hold the power button until the display shows Switching off In rare cases it may take up to 10 seconds to switch...

Page 153: ...t on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 500 has obtained GPS fix you can point the antenna towards the BGAN satellite To see the GPS status enter the menu system and select PROPERTIES GPS STATUS The display shows EMERGENCY ONLY The BGAN network is only available for emergency calls The reason may be one of the following 1...

Page 154: ... even rain may reduce the signal level The antenna is pointed in the wrong direction Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength Connection to the Internet cannot be established The signal strength is too low Check that the antenna is pointed according to the position data Adjust the position to the highest signal str...

Page 155: ... number in the dial up connection to 98 or 99 and open the dial up connection before accessing the web interface A Phone Fax connection cannot be established The interface is disabled in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS INTERFACES PHONE FAX ON or by accessing the web interface and selecting SETTINGS Phone Fax Enabled The cable is not ...

Page 156: ...r a passkey on page 51 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 500 is selected in the web interface Access the web interface and select SETTINGS Bluetooth Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls A LAN connection cannot be...

Page 157: ...reating a dial up connection on page 71 The Thrane Thrane EXPLORER USB driver is not installed Install the driver as described in First time setup of USB on page 67 The USB connection uses a wrong COM port Make sure the connection uses the COM port to which the Thrane Thrane EXPLORER USB driver is assigned In Windows XP open your dial up connection and select Properties Under Connect using check t...

Page 158: ...itions The computer is not yet paired with the EXPLORER 500 Pair the devices Refer to Bluetooth pairing on page 51 The requested Bluetooth profile is not supported or is not activated on the computer Check the Bluetooth installation on your computer to see if the profile is supported and activated The Administrator password does not work Someone has changed the Administrator password If the correc...

Page 159: ...ates the number of new alarms and the red message indicator is flashing You now have the following options Press C to ignore the alarm message and continue from where you were before the alarm was issued Press OK to enter the alarm list showing all active alarms The alarms are listed with their ID numbers Unacknowledged alarms are marked NEW To acknowledge an alarm and see the name and time stamp ...

Page 160: ...n with the battery Only use the EXPLORER 500 with external power supply Contact your distributor 00210 to 00219 SIM Module Error The SIM interface on the EXPLORER 500 cannot be used Contact your distributor 00220to 00229 USB Module Error The USB interface on the EXPLORER 500 cannot be used Contact your distributor 00230to 00239 Temperature Sensor FATAL The system is in danger of overheating Do not...

Page 161: ...perature limits see General specifications on page 155 01100 to 01109 Data rate reduction due to high temperature High ambient temperature is causing the performance of the EXPLORER 500 to be degraded or halted Move the EXPLORER 500 to a cooler location For information on temperature limits see General specifications on page 155 01200 to 01209 Battery Level Low The battery is running out of power ...

Page 162: ...oice services Circuit Switched If the problem persists contact your Airtime Provider 01800 to 01809 Registration For Data Failed The EXPLORER 500 has not yet been allowed register for data services Packet Switched If the problem persists contact your Airtime Provider 01900 to 01909 Temperature Too Low For Charging The temperature is too low for the battery charger to operate If charging is needed ...

Page 163: ...600to 02609 Antenna Failure The EXPLORER 500 is not able to detect the state of the antenna relay Do not use the terminal Contact your distributor 02800to 02809 Bluetooth Device Database Full The list of paired Bluetooth devices is full The EXPLORER 500 does not allow more than 7 paired devices Unpair a paired device to make room for a new one For information on how to unpair devices see Unpairing...

Page 164: ...error etc This information can help troubleshooting errors in the EXPLORER 500 The Alarm log is not accessible from the user interface but is included when you generate a diagnostic report For information see Help desk and diagnostic report on page 136 Call log The call log holds information of up to 100 calls and data sessions to from the EXPLORER 500 The call log contains detailed information su...

Page 165: ...2 64 128 kbps Physical dimensions 218 mm x 216 mm x 52 mm 8 6 x 8 5 x 2 0 Weight including Battery 1 4 kg 3 1 lbs Environmental conditions Operating temperature Powered by external DC Powered from battery Storage temperature Without battery With battery Relative humidity Water Dust Max wind load 25 C to 55 C 13 F to 131 F 0 C to 55 C 32 F to 131 F 40 C to 80 C 40 F to 176 F 20 C to 60 C 4 F to 140...

Page 166: ...ng 128 kbps a Performance depends on a wide range of factors and actual usage b With either Bluetooth or Phone interface 36 hours 3 hours 1 hour 30 minutes 3 hours 30 minutes 2 hours 15 minutes Charge timea Less than 3 hours when the EXPLORER 500 is switched off Charge temperature 0 C to 45 C 32 F to 113 F Ambient Min charge cycles 300 Storage temperature 1 Month 3 Months 1 Year 20 C to 60 C 4 F t...

Page 167: ... GND Item Specification DC input range 10 to 16 V DC Power consumptiona Standby mode Transmit mode During charging a Performance depends on a wide range of factors and actual usage 0 8 W Typical 14 W Typical 38 W max Connector type Proprietary DC Jack 2 5 mm positive center Item Specification AC input range 100 to 240 V AC 47 to 63 Hz DC output 15 V DC 50 W Item Specification Slot type Standard SI...

Page 168: ...pin out The pin out for the Phone Fax connector is as follows Specifications Pin Function 1 NC 2 Tip 3 Ring 4 NC 1 2 3 4 RJ 11 Connector Female Receptacle Item Specification Connector type RJ 11 female Impedance 180 Ω 750 Ω 150nF Max cable length 100 m 80 Ω Max units connected One unit ...

Page 169: ...or is as follows Specifications Pin Function 1 Rx 2 Rx 3 Tx 4 NC 5 NC 6 Tx 7 NC 8 NC RJ 45 Connector Female Receptacle Item Specification Connector type RJ 45 female MDI X IEEE 802 3 10 100BaseT Standard ISO IEC 8877 1992 and IEEE 802 3 1998 Edition Max data rate 10 100 Mbps Max cable length 100 m 328 ft with Cat5 UTP ...

Page 170: ...SB connector is as follows Specifications Pin Function 1 NC 2 D 3 D 4 NC 5 GND Female Receptacle Mini B Item Specification Version 1 1 Slave Connector type Mini B female Max data rate 12 Mbps Max cable length 5 m 16 4 ft Max units connected 7 physical devices Driver Proprietary enclosed on CD with the product ...

Page 171: ...cator Antenna Integrated in transceiver unit Physical media Frequency Hopping Spread Spectrum RF Max data rate 721 kbps 57 6 kbps Frequency 2400 to 2483 5 MHz Max coverage outdoora a Performance depends on a wide range of factors and actual usage 100 m 328 ft Max number of devices connected 7 Profiles supported Cordless Telephony Profile CTP Service Discovery Application Serial Port Profiles SPP D...

Page 172: ...em Specification Type Directional patch array manually adjustable Polarization RHCP Frequencies Inmarsat Transmit Receive Bearer bandwidth GPS Bluetooth 1626 5 to 1660 5 MHz 1525 0 to 1559 0 MHz 200 kHz 1575 42 MHz 2400 0 to 2483 5 MHz EIRP 15 1 dBW 1 dB Power steps 0 to 10 dB in 1 dB steps ...

Page 173: ...n out This drawing shows the connector for the EXPLORER Bluetooth Handset charging interface The connector is placed at the back of the EXPLORER 500 Pin 1 is the pin closest to the coding projection on the plastic insert Specifications Pin 1 Pin 2 Item Specification Connector type Proprietary Output 6 4 V 350 mA ...

Page 174: ...Appendix A Technical specifications TT 98 122274 Q 164 Serial number label The following label is placed on the EXPLORER 500 Xes are replaced by the relevant numbers for the specific terminal ...

Page 175: ...3 5 MHz Italy Outdoor use outside own premises require general authorization FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly ap...

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Page 177: ...e of the EXPLORER 500 and launch your terminal program The following section contains a list of commands that can be used with the EXPLORER 500 For further information on the AT commands refer to the following standards ITU V 250 Serial asynchronous automatic dialing and control 3GPP TS 27 005 ver 4 2 0 Use of Data Terminal Equipment Data Circuit terminating Equipment DTE DCE interface for Short M...

Page 178: ...ter ATT Select tone dialing command ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT C Circuit 109 Received line signal detector behavior AT D Circuit 108 Data terminal ready behavior AT F Set to factory defined configuration AT V Display active and stored profile AT W Store profile AT CACM Accumulated call meter AT CAEMLP...

Page 179: ...DP context activate or deactivate AT CGATT PS attach or detach AT CGCLASS GPRS mobile station class AT CGCMOD PDP context modify AT CGDATA Enter data state AT CGDCONT Define PDP context AT CGDSCONT Define secondary PDP context AT CGEQMIN 3G quality of service profile minimum acceptable AT CGEQNEG 3G quality of service profile negotiated AT CGEQREQ 3G quality of service profile requested AT CGEREP ...

Page 180: ... CIMI Request International Mobile Subscriber Identity AT CIND Indicator control AT CLAC List all available AT commands AT CLCC List current calls AT CLCK Facility lock AT CLIP Calling line identification presentation AT CLIR Calling line identification restriction AT CMAR Master reset AT CMEC Mobile equipment control mode AT CMEE Report mobile equipment error AT CMER Mobile equipment event report...

Page 181: ... phone book entries AT CPBS Select phone book memory storage AT CPBW Write phone book entry AT CPIN Enter PIN AT CPLS Selection of preferred PLMN list AT CPMS Preferred message storage AT CPOL Preferred PLMN list AT CPPS eMLPP subscriptions AT CPUC Price per unit and currency table AT CPWD Change password AT CR Service reporting control AT CRC Cellular result codes AT CREG Network registration AT ...

Page 182: ...lities list AT GCI Country of Installation AT GMI Request manufacturer identification AT GMM Request model identification AT GMR Request revision identification AT GSN Request product serial number identification AT ICF DTE DCE character framing AT IFC DTE DCE local flow control AT ILRR DTE DCE local rate reporting AT IPR Fixed DTE rate AT WS46 PCCA STD 101 17 select wireless network AT_IBLTH Blue...

Page 183: ...METER Call metering AT_INIS Network interface status AT_IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Temperature in the EXPLORER 500 AT_ITNAT Configure NAT for an interface Command Function ...

Page 184: ... legal to be sold in the European Union CID Context IDentifier D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network F FCC Federal Communications Commission An independent United States government agency directly responsible to Congress F...

Page 185: ...re stored in a database containing all valid mobile phone equipment IMSO International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS ISDN Integrated Services Digital Network An international communications standard for sending voice video and data over digita...

Page 186: ...icate The two devices exchange passkeys and join what is called a trusted pair In a trusted pair the two devices automatically accept communication with each other Passkey A unique code or password used when pairing Bluetooth devices PCB Printed Circuit Board PDA Personal Digital Assistant A lightweight hand held usually pen based computer used as a personal organizer PDP Packet Data Protocol A ne...

Page 187: ...ou are charged by the minute like for a telephone connection T TFT Traffic Flow Template A packet filter list allowing the Core network and the EXPLORER 500 to classify packets received from the external network into the proper PDP context U UDI Unrestricted Digital Information A transparent 64 kbps data channel USB Universal Serial Bus An interface standard for communication between a computer an...

Page 188: ...c power up 42 93 Azimuth 21 B backlight in display 40 93 barring calls 113 battery charging 139 dummy 141 guidelines for use 139 inserting 12 removing 13 specifications 156 BGAN coverage 2 services 4 system overview 3 Bluetooth devices pairing 51 107 unpairing 109 viewing list of paired 109 Bluetooth handset charging interface 73 163 connecting 55 making a call 57 Bluetooth interface connecting a ...

Page 189: ...ght 40 93 contrast 40 93 menu drawing 32 navigating 35 overview of menus 31 short cuts 35 symbols 34 disposal 140 distributors 138 dummy battery 141 E Elevation 21 Ethernet interface connecting 65 setting up 99 specifications 159 EXPLORER 500 getting to know 7 type number ii export configuration 128 F fax sending or receiving 62 FCC compliance 165 features 5 forwarding calls 112 G general specific...

Page 190: ...g in web interface 88 replying 89 sending 88 view list in display 37 N NAT setting for LAN 99 navigation display and keypad 35 web interface 77 number of EXPLORER 500 terminal ii O off line working with EXPLORER 500 19 options available 141 Outbox for SMS messages resending or deleting messages 87 P paired Bluetooth devices view list 109 pairing Bluetooth devices 51 107 phone local call 60 making ...

Page 191: ...ecifications 157 SIM lock 10 SMS in display opening or deleting 37 receiving 46 view list 37 SMS in web interface forwarding 89 opening 89 receiving 88 replying to 89 sending 88 SMS service number 79 91 120 software uploading 121 view version 79 120 sound alarm 41 94 message 41 94 when pointing 41 94 sound and light disabling 41 94 specifications antenna 162 Bluetooth handset charging interface 16...

Page 192: ...iring Bluetooth devices 109 uploading software 121 usage counter 80 84 clearing 129 USB interface connecting 67 setting up 97 specifications 160 user permissions in web interface setting up 135 V version hardware 44 79 120 software 44 79 120 voice mail number viewing 44 91 voice quality 52 selecting for Phone Fax interface 110 setting for Bluetooth 104 W waiting calls 114 web interface accessing 7...

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