background image

• Use recovery media if all other methods of recovery have failed and you need to restore the solid-state

drive to the factory default settings. See “Performing backup and recovery operations” on page 68.

Note:

If you are unable to access the Rescue and Recovery workspace or the Windows environment from a

rescue medium or recovery media, you might not have the rescue device (a disc, a USB hard disk drive, or
other external devices) set as the first boot device in the startup device sequence. You must first make sure
that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility
program. See “Startup menu” on page 102 for detailed information about temporarily or permanently
changing the startup device sequence. For more information about the Setup Utility program, see “Using the
ThinkPad Setup program” on page 93.

It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.

Recovery overview for the Windows 8.1 operating system

This section provides information about the recovery solutions for the Windows 8.1 operating system.

A Windows recovery image is preinstalled in the recovery partition on your computer. The Windows recovery
image enables you to refresh your computer, or reset your computer to the factory default settings.

You can create recovery media as backups or replacement for the Windows recovery image. With the
recovery media, you can troubleshoot and fix the problems on your computer even if you cannot start the
Windows 8.1 operating system. It is recommended that you create recovery media as early as possible. For
more information, see “Creating and using recovery media” on page 73.

Refreshing your computer

If your computer does not perform well and the problem might be caused by a recently installed program,
you can refresh your computer without losing your personal files or changing your settings.

Attention:

If you refresh your computer, the programs that came with your computer and the programs that

you installed from Windows Store will be reinstalled, but all other programs will be removed.

To refresh your computer, do the following:

1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click

Settings

Change PC settings

Update and recovery

Recovery

.

2. In the

Refresh your PC without affecting your files

section, click

Get started

.

3. Follow the instructions on the screen to refresh your computer.

Resetting your computer to the factory default settings

If you want to recycle your computer or just start over, you can reset your computer to the factory default
settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with
your computer, and reset all the settings to the factory default settings.

Attention:

If you reset the computer to the factory default settings, all your personal files and settings will be

deleted. To avoid data loss, make a backup copy of all the data that you want to keep.

To reset your computer to the factory default settings, do the following:

1. Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click

Settings

Change PC settings

Update and recovery

Recovery

.

2. In the

Remove everything and reinstall Windows

section, click

Get started

. Then click

Next

to

confirm the operation.

72

User Guide

Summary of Contents for X1 Carbon

Page 1: ...User Guide ThinkPad X1 Carbon...

Page 2: ...147 The latest Safety and Warranty Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com UserManual Second Edition January 2014 Copyright Lenovo 2014 LIM...

Page 3: ...status 34 Using the ac power adapter 35 Charging the battery 35 Maximizing the battery life 36 Managing the battery power 36 Power saving modes 36 Handling the battery 37 Connecting to the network 38...

Page 4: ...oblems 113 Troubleshooting 113 Computer stops responding 113 Spills on the keyboard 114 Error messages 114 Errors without messages 115 Beep errors 116 Memory module problems 116 Networking problems 11...

Page 5: ...nion 141 Battery recycling information for the United States and Canada 141 Appendix C Restriction of Hazardous Substances Directive RoHS 143 European Union RoHS 143 China RoHS 143 India RoHS 143 Turk...

Page 6: ...iv User Guide...

Page 7: ...board by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it gene...

Page 8: ...r the Lenovo Limited Warranty For more information see Warranty Information in the Safety and Warranty Guide that comes with your computer Customer safety is important Our products are developed to be...

Page 9: ...protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of...

Page 10: ...the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect...

Page 11: ...ctricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This...

Page 12: ...the battery to water or other liquids Only recharge the battery pack strictly according to instructions included in the product documentation Battery abuse or mishandling can cause the battery to over...

Page 13: ...rn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time Do not operate your computer or char...

Page 14: ...ectors 4 Attach power cords to outlets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from dev...

Page 15: ...kage as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comp...

Page 16: ...xiv User Guide...

Page 17: ...environment on page 14 Lenovo programs on page 14 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you wil...

Page 18: ...ose what the power button does and then set the power plan as you desired For Windows 7 Start the Power Manager program and then click the Power Plan tab For instructions on how to start the Power Man...

Page 19: ...USB 3 0 connector ensure that the USB mark is facing upward Otherwise the connector might be damaged 2 Ethernet extension connector The Ethernet extension connector on your computer is not a standard...

Page 20: ...se a security cable lock that fits the security lock slot to lock the computer to a stationary object Note You are responsible for evaluating selecting and implementing the locking device and security...

Page 21: ...and charge the battery To use the Lenovo OneLink connector you need to remove the connector cover from the Lenovo OneLink connector first Ensure that you keep the connector cover Reattach it to the Le...

Page 22: ...k box under Always on USB For Windows 7 Start the Power Manager program and click the Global Power Settings tab Then select the Enable USB charge from the computer battery even when the computer is of...

Page 23: ...microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers 2 Speakers Your computer is equipped with a pair of stereo speakers 3 Emergency reset hole If the c...

Page 24: ...card might be required to establish wireless WAN connections Depending on the country or region of delivery a micro SIM card might be already installed in the micro SIM card tray Note Ensure that you...

Page 25: ...off the Caps Lock mode press the left Shift key twice Off Caps Lock mode is turned off To turn on Caps Lock mode press the left Shift key twice 2 Camera status indicator On The camera is turned on Of...

Page 26: ...omputer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location o...

Page 27: ...ity information The Certificate of Authenticity label is provided on models that are licensed to use a Windows 7 operating system The licensed Windows version and product key associated with the compu...

Page 28: ...ore information about the Genuine Microsoft label go to http www microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label on the computer base...

Page 29: ...models with wireless WAN Integrated Bluetooth Integrated wireless LAN Integrated wireless WAN on some models NFC on some models Security feature Fingerprint reader Specifications Size Wide Quad High...

Page 30: ...8 to 95 at wet bulb 23 73 Storage 5 to 95 at wet bulb 27 81 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances...

Page 31: ...on Client Security Solution Enhanced Security Communications Utility Web Conferencing Fingerprint Manager Pro Fingerprint Reader Lenovo QuickCast Lenovo QuickCast Lenovo QuickControl Lenovo QuickContr...

Page 32: ...System and Security Lenovo Power Controls Recovery Media System and Security Lenovo Factory Recovery Disks Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore System Update Syst...

Page 33: ...enter Plus Windows 7 The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that re...

Page 34: ...and uniform resource locators URLs between two devices Lenovo QuickControl Windows 7 and Windows 8 1 The Lenovo QuickControl program enables you to control your computer remotely through your smartph...

Page 35: ...ffers To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the...

Page 36: ...system To learn more about using the wireless features of your computer refer to Wireless connections on page 39 To travel more confidently be sure to check the tips in Traveling with your computer o...

Page 37: ...ponding on page 113 Power problems on page 124 Using the multi touch screen This topic provides instructions on how to use the multi touch screen that is available on some models Common touch gestures...

Page 38: ...fingers on an item and then rotate your fingers supported only on some models If the application supports rotation click the rotation icon To open a menu with multiple options Tap and hold Double cli...

Page 39: ...nd out on the left edge Move the pointer to the top left corner of the screen and then move the pointer downward along the left edge To make a selection click the desired application To view all appli...

Page 40: ...h a plastic film Do not apply pressure or place any metallic object on the screen which might damage the touch panel or cause it to malfunction Do not use fingernails gloved fingers or inanimate objec...

Page 41: ...y flat mode If you launch an application that the Adaptive Keyboard recognizes the Adaptive Keys change automatically to the appropriate modes for using that application You also can cycle through the...

Page 42: ...change the Adaptive Keys to the Web browser mode do the following 1 Tap the settings icon in the Function mode The Adaptive Keyboard Settings window opens 2 Click Mode Settings Advanced Settings Auto...

Page 43: ...y flat mode do the following 1 Tap the settings icon in the Function mode Adaptive Keyboard Settings window opens 2 Click Mode Settings Advanced Settings LayFlat mode and then follow the instructions...

Page 44: ...lowest brightness not full black when you tap and hold the icon for about two seconds When the computer display is set to the lowest brightness the red low brightness indicator turns on Brightens the...

Page 45: ...ge 93 Note On the Windows 7 operating system when the wireless features are disabled the red wireless off indicator turns on To enable the wireless features tap the icon again For more information see...

Page 46: ...r Opens the Voice Recognition screen when you tap and hold the icon for about two seconds For more information see the Voice Recognition screen To use voice commands refer to the Setup Guide poster th...

Page 47: ...tness profile is as follows 100 brightness when a presence or an activity is detected 50 brightness when a presence or an activity not detected for three minutes 0 brightness when a presence or an act...

Page 48: ...1 to open the Start menu On the Windows 8 1 operating system press the Windows key to switch between the current workspace and the Start screen You also can use the Windows key together with another k...

Page 49: ...the pointing stick itself does not move The speed at which the pointer moves depends on the pressure you apply to the pointing stick Using the multi touch trackpad The ThinkPad trackpad of your compu...

Page 50: ...work wherever you go With ThinkPad batteries you will be able to work longer without being tied to an electrical outlet Checking the battery status The battery status icon in the Windows notification...

Page 51: ...that plugs into the ac outlet and into the transformer pack Attention Using an improper power cord might severely damage your computer Connecting the ac power adapter To connect the ac power adapter...

Page 52: ...cessing Lenovo programs on the Windows 7 operating system on page 15 For more information refer to the help information system of the program Power saving modes There are several modes that you can us...

Page 53: ...tification area click Power Options Choose what the power button does and then follow the instructions on the screen For Windows 7 Start the Power Manager program and then click the Power Plan tab The...

Page 54: ...notice any discharge from your battery or the buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer DANGER Only recharge the...

Page 55: ...hat show the status of the network connection When the upper left indicator is solid green it indicates that the computer connects to a LAN and a session with the network is available When the upper r...

Page 56: ...needed For Windows 7 1 Tap the wireless icon in the Function mode to enable the wireless features For more information on how to display the Function mode see Adaptive Keys overview on page 25 2 Click...

Page 57: ...adio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is excellent Power to the wireless radio is on The signal strength of the wireless connection is m...

Page 58: ...t location profile is disconnected Current location profile is connected Wireless status icon status Power to the WAN radio is off No association No signal Weak signal Medium signal Strong signal Usin...

Page 59: ...ram See Security menu on page 98 By default the NFC feature is enabled If you have disabled the NFC feature do the following to enable the NFC feature For the Windows 7 operating system 1 Start the Th...

Page 60: ...Turn on the external monitor 4 Tap the display mode icon in the Function mode to change the display output location This enables you to switch between viewing output on the external monitor the compu...

Page 61: ...d the resolution and the refresh rate might be limited Using the Mini DisplayPort connector Your computer has a Mini DisplayPort connector which is a digital display interface for connection to variou...

Page 62: ...the primary display 4 Click the Monitor 2 icon which is for the secondary display the external display by default 5 Set the resolution for the secondary display 6 Click Advanced settings and set up t...

Page 63: ...snapshot of your current image To start the camera do the following For Windows 8 1 do one of the following Tap the camera icon in the Web conference mode For more information on how to display the W...

Page 64: ...the camera gestures function is turned on the green camera gesture indicator turns on To turn off the function tap the icon again The following table lists some examples of camera gestures and the cor...

Page 65: ...To access the Camera Gestures settings screen do the following Tap the settings icon in the Home mode and then click Camera Gestures The Camera Gestures settings screen opens Tap and hold the camera...

Page 66: ...50 User Guide...

Page 67: ...t information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area See Accessibility information on page 52 Ergonomic inform...

Page 68: ...re specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the m...

Page 69: ...F file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local solid state drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Tr...

Page 70: ...ernet cable A quality carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the...

Page 71: ...mode Note If a Windows password has been set you will be prompted to enter it Typing passwords When this icon is displayed type a power on password or a supervisor password When this icon is displayed...

Page 72: ...e the password canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the con...

Page 73: ...ing a In the Enter Current Password field type the current supervisor password and press Enter b In the Enter New Password field type the new supervisor password and press Enter then retype the passwo...

Page 74: ...word in the Enter New Password field and press Enter b In the Confirm New Password field retype the password you just entered and press Enter If you select User Master do the following a First set a u...

Page 75: ...inimum length of a hard disk password through the Security menu If you set a hard disk password of over seven characters the solid state drive can be used only with a computer that can recognize a har...

Page 76: ...ystem and Security BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or search for Microsoft Wind...

Page 77: ...ur beeps each or you will see error message 0176 or 0192 If the security chip is inactive or disabled the Clear Security Chip option will not be displayed When you clear the security chip turn off you...

Page 78: ...finger over the fingerprint reader do the following 1 Place the top joint of your finger on the sensor 2 Apply light pressure and swipe your finger toward you across the reader in one smooth motion D...

Page 79: ...ake your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data fr...

Page 80: ...r authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is dry Your finger is stained with dirt mud or oil The surface of your finger is different from when you enrol...

Page 81: ...yptographic Key and Erasing the Solid State Drive tool If an Encryption solid state drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short...

Page 82: ...66 User Guide...

Page 83: ...Paragon Backup Recovery 10 Suite or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media to restore the solid state drive to the factory default...

Page 84: ...you must use the Microsoft Office CD These discs are provided only with computers preinstalled with Microsoft Office Performing backup and recovery operations The Rescue and Recovery program enables...

Page 85: ...ve from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your solid state drive to the factory default settings The Rescue and Recovery workspace enables you...

Page 86: ...ms Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the...

Page 87: ...various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device...

Page 88: ...ed that you create recovery media as early as possible For more information see Creating and using recovery media on page 73 Refreshing your computer If your computer does not perform well and the pro...

Page 89: ...to recover or repair the operating system even if the Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts automatically Then...

Page 90: ...er do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the...

Page 91: ...rcuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package that contains the...

Page 92: ...nnections your computer might require a micro SIM card to establish wireless WAN connections Depending on the country or region of delivery you might need to purchase a micro SIM card or a micro SIM c...

Page 93: ...he ac power adapter and all cables Replacing the base cover Before you start print these instructions Note Depending on the model your computer might look slightly different from the illustrations in...

Page 94: ...uter over again Connect the ac power adapter and all cables Replacing the solid state drive Before you start print these instructions Note Depending on the model your computer might look slightly diff...

Page 95: ...ouch the connector Before removing the solid state drive make a backup copy of all the information on it and then turn off the computer Never remove the solid state drive while the computer is operati...

Page 96: ...start print these instructions Note Depending on the model your computer might look slightly different from the illustrations in this topic DANGER During electrical storms do not connect the cable to...

Page 97: ...bling the built in battery on page 75 2 Close the computer display and turn the computer over 3 Remove the base cover See Replacing the base cover on page 77 4 If a tool is provided with the new card...

Page 98: ...f the slot 7 Align the notched edge of the new wireless LAN card with the key in the slot Then carefully insert the card into the slot at an angle of about 20 degrees 8 Install the screw to secure the...

Page 99: ...from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing the wireless WAN car...

Page 100: ...disconnect the cables from the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card b Remove the screw that secures the...

Page 101: ...l the screw to secure the card in place 7 Connect the antenna cables to the new wireless WAN card Ensure that you connect the orange cable to the main connector on the card and the blue cable to the a...

Page 102: ...86 User Guide...

Page 103: ...go to http www lenovo com essentials ThinkPad docks Your computer supports the following two types of docks ThinkPad OneLink Dock ThinkPad OneLink Pro Dock You can attach your computer to a series of...

Page 104: ...ways on USB connector By default the Always on USB connector enables you to charge some mobile digital devices and smartphones no matter when your computer is in sleep mode hibernation mode or is off...

Page 105: ...net LAN The indicators on this connector have the same function as the ones on the computer 3 HDMI connector Used to connect a digital audio device or video monitor that is compatible with HDMI 4 Powe...

Page 106: ...computer The Ethernet connector supports PXE boot on your computer For more information about PXE boot see Preboot eXecution Environment on page 105 4 DisplayPort connector Used to attach a high perfo...

Page 107: ...m on page 93 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Only or Both To install the Windows 7 64 bit operating system...

Page 108: ...es to save the configuration and exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 1 operating system installation program to the computer and restart the computer 6 Inst...

Page 109: ...ng the BIOS To configure the BIOS of your computer do the following 1 Restart the computer When the ThinkPad logo is displayed press F1 to start the ThinkPad Setup program Note If you are required to...

Page 110: ...onfigurations are already optimized for you Improper change of the configurations might cause unexpected results Table 7 Config menu items Menu item Submenu item Value Comments Wake On LAN Disabled AC...

Page 111: ...If you select Enabled external USB devices can be charged through USB connectors even when the system is in hibernation mode or is power off and in battery operation USB USB 3 0 Mode Disabled Enabled...

Page 112: ...d Battery Optimized Always the lowest speed Disabled The highest speed and runtime is not supported Adaptive Thermal Management Scheme for AC Maximize Performance Balanced Scheme for Battery Maximize...

Page 113: ...ected to the computer Password Beep Disabled Enabled Enable this option to have a beep sound when the system is waiting for a power on hard disk or supervisor password Different beeps will sound when...

Page 114: ...e in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 8 Security menu items Menu item Submenu item...

Page 115: ...passwords on page 57 Predesktop Authentication Disabled Enabled Enable or disable fingerprint authentication before the operating system is loaded Reader Priority External Internal Internal Only If E...

Page 116: ...is visible but the security chip is not functional If you select Disabled the Security Chip option is hidden and the security chip is not functional Security Reporting Options This option is available...

Page 117: ...use the Ethernet LAN device Wireless LAN Disabled Enabled If you select Enabled you can use the Wireless LAN connection Wireless WAN Disabled Enabled If you select Enabled you can use the wireless WA...

Page 118: ...Secure Boot Disabled Enabled Enable or disable the UEFI Secure Boot feature Select Enable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating sy...

Page 119: ...en you press the power button to turn on the computer Network Boot Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the comp...

Page 120: ...rd the changes Save Changes Save the changes Updating the UEFI BIOS The UEFI BIOS is the first program that the computer runs when the computer is turned on The UEFI BIOS initializes the hardware comp...

Page 121: ...ork and the LAN traffic is kept to a minimum It saves time and increases productivity Note If the computer is turned on through Wake on LAN the computer starts follow the Network Boot sequence Asset I...

Page 122: ...o make it as the top boot priority 4 Press F10 A Setup Confirmation window is displayed Click Yes to save the configuration and exit the ThinkPad Setup program Note You can press F9 to restore to the...

Page 123: ...it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed Sch...

Page 124: ...he potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo...

Page 125: ...when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produc...

Page 126: ...should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Cleaning the cover of your computer Occasionally clean your computer by doing the foll...

Page 127: ...the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a soft lint free cloth wi...

Page 128: ...112 User Guide...

Page 129: ...to restore the solid state drive to the factory default state For more information see Performing backup and recovery operations on page 68 To run the Lenovo Solution Center program see Lenovo program...

Page 130: ...the ac power adapter if in use Although you might lose some data or work by turning off the computer immediately leaving the computer on might make your computer unusable 1 Carefully unplug the ac po...

Page 131: ...te disk serviced Message 2110 Read error on SSD0 M 2 Solution The solid state disk is not working Have the solid state disk serviced Message 2200 Machine Type and Serial Number are invalid Solution Ma...

Page 132: ...y the cursor on the screen do the following If you have used partition software examine the partition on the solid state drive by using the software and recover the partition if required Use the recov...

Page 133: ...ext to the adapter name under Network adapters you might not be using the correct driver or the driver might have been disabled To update the driver right click the highlighted adapter 3 Click Update...

Page 134: ...Note Some models do not have a wireless WAN card Bluetooth problems Note Check your connection anytime and make sure that no other Bluetooth enabled device is searching for the device to which you wa...

Page 135: ...reconnect the external numeric keypad and the external keyboard Make sure that you have seated the connectors correctly If the problem persists make sure that the correct device driver is installed by...

Page 136: ...If not click the Troubleshoot button and follow the instructions on the screen 9 Click the Color Management tab Check whether the color quality is correctly set and ensure that the other information...

Page 137: ...Detect button 4 Click the icon for the desired monitor the Monitor 2 icon is for the external monitor 5 Click Advanced Settings 6 Click the Monitor tab 7 Select the correct screen refresh rate Problem...

Page 138: ...dia Player Make sure that sound comes from speakers now 6 Then if you would like to switch to a headphone close the music program 7 Go to the Volume Mixer window Then select another device which is no...

Page 139: ...Problem The reader often fails to enroll or authenticate your fingerprint Solution If the surface of the reader is dirty stained or wet gently clean the surface of the reader with a dry soft lint fre...

Page 140: ...tus indicators on page 9 The power button is illuminated whenever the computer is on 2 Check all power connections Remove any power strips and surge protectors to connect the ac power adapter directly...

Page 141: ...suming the computer from the sleep mode without attaching the external monitor or turning it on and the computer display remains blank tap the display mode icon in the Function mode to bring up the co...

Page 142: ...ion is designed to operate with your operating system Other applications run correctly on your computer The necessary device drivers are installed The application works when it is run on some other co...

Page 143: ...Solution Make sure that The ThinkPad OneLink Dock is connected to power The computer is correctly connected to the ThinkPad OneLink Dock Chapter 10 Troubleshooting computer problems 127...

Page 144: ...128 User Guide...

Page 145: ...computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it...

Page 146: ...ng information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers a...

Page 147: ...mbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your sy...

Page 148: ...132 User Guide...

Page 149: ...ecial Interest Group SIG It supports the following profiles Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V...

Page 150: ...tor of the building or responsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or ne...

Page 151: ...ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television recept...

Page 152: ...zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger t...

Page 153: ...lasse B Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20...

Page 154: ...138 User Guide...

Page 155: ...e to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE i...

Page 156: ...oyee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer t...

Page 157: ...accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the bat...

Page 158: ...142 User Guide...

Page 159: ...electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS India RoHS RoHS c...

Page 160: ...Ukraine RoHS 144 User Guide...

Page 161: ...se of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a...

Page 162: ...ager window expand Network adapters 4 Right click your network adapter device and click Properties 5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click...

Page 163: ...publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not...

Page 164: ...rademark of Apple Inc registered in the U S and other countries Microsoft Windows PowerPoint Internet Explorer and BitLocker are trademarks of the Microsoft group of companies Mini DisplayPort mDP and...

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