DeviceLink Connect
Troubleshooting | 27
Network
I am using Ethernet
for my network
connection, but my
device is offline.
Down network
Confirm with your local IT to resolve the network
outage.
LAN port being used
for the network
Ethernet cable.
The port labeled LAN on the rear of the mote should
be used during the Commissioner process. However,
after the Commissioning process is complete, the
ethernet cable should be disconnected from the LAN
port and connected into the PoE IN port on the wall
adapter which is plugged into the wall for AC power.
See
section for details/images.
Network /
Commissioner
My network settings
do not conform to
the basic settings of
the Wi-Fi
Commissioner
application tab.
Network requires
advanced mode setup.
Review the “Advanced Network Configuration
Setup” setup in this manual to perform advanced
network setup. Contact your local IT department for
assistance. Thermo Fisher Scientific technical
support can provide assistance on function, but will
not be able to facilitate your network setup without
your facility's IT assistance.
Network /
Commissioner
The settings in the
network section of
the Commissioner
application do not
work.
Improperly modified
settings on the Cloud,
NTP, and/or DHCP
tabs of the
Commissioner
application.
Settings on the Cloud, NTP, and/or DHCP tabs of the
Commissioner should not need to be modified during
normal setup, unless directed by Thermo Fisher
Scientific. If modifications have been made, attempt
a factory reset of the mote (see Factory Reset
instructions in this table). After reset, try to
recommission the device. If the issue persists, please
contact technical support to troubleshoot your
settings.
Network /
Commissioner
My Wi-Fi network
does not appear in
the Wi-Fi
Commissioner
window.
Refresh the Wi-Fi
networks.
Press the “Scan WiFi Networks” button. This should
refresh the visible networks available in the
application.
Desired SSID/network
is hidden.
Hidden networks will not appear in the selectable
networks in the Wi-Fi window. You can enter the
SSID (network) and password directly into the input
boxes.
Network /
Commissioner
My Wi-Fi network
does not require a
password but the
Commissioner
application is asking
for a password.
Incorrect
Authentication mode
selected.
In the Wi-Fi tab of the Commissioner application,
select the “Open” authentication mode. This will
remove the need for a password to be entered.
Password /
Commissioner
I'm unable to
change the default
Commissioner
application
password.
Password
requirements not met.
Commission application password requirements:
1.
The password must be between 12 and 32
characters long.
2.
The password must not include the username or
mac address of the mote.
3.
The password must not have more than
5 repeated characters.
4.
The password must not be one of the 100,000
common passwords (ex: “password1234”)
Symptom
Issue
Potential Cause
Solution
