![background image](http://html1.mh-extra.com/html/thermofisher-scientific/devicelink-connect/devicelink-connect_configuration-and-installation-instruction-manual_1105626034.webp)
30 | Troubleshooting
DeviceLink Connect
Setup /
Commissioner
I commissioned my
DeviceLink
Connect, received a
full green status in
the Commissioner
application, but am
not receiving
anything in
InstrumentConnect.
Delay in database
syncing on
InstrumentConnect.
Try refreshing the InstrumentConnect page.
Sometimes it can take up to several minutes for the
notification to “Accept” your new device to appear in
InstrumentConnect.
Incorrect / mismatched
email address.
•
If you have a Thermo Connect account, return to
the Commissioner application (see
section) and redeploy using the email
associated with your Thermo Connect /
InstrumentConnect account.
•
If you do not have a Thermo Connect account,
visit
https://apps.thermofisher.com
and
establish your account using the same email
that was used during your DeviceLink Connect
commissioning process. Once your Thermo
Connect account is created it may take several
minutes for the databases to sync. You should
receive a notification in the InstrumentConnect
application to “Accept” your new device
connection. If you do not receive this notification
within 30 minutes, re-commission the device
following the steps in the Commissioner
application per the
section.
•
If re-commissioning does not resolve the issue,
contact technical support for assistance.
Only a serial based
connection to
instrument, and
connection is not
sending data -
Instrument turned off.
Instrument connected via serial port is turned off. The
DeviceLink Connect must have data being sent via
the serial connected instrument in order to complete
the commissioning process. (This assumes no other
independent sensors are connected to the
DeviceLink Connect.)
Only a serial based
connection to
instrument, and
connection is not
sending data -
disconnected serial
cable.
Confirm the serial/usb cable is properly connected to
both the instrument and the DeviceLink Connect.
You must also indicate properly in the “Sensor” tab
of the Commissioner application, which USB port is
being used for the connection.
Faulty serial port at the
unit.
The lack of communication may be because of a
faulty serial port on the instrument itself. Contact
technical support.
Symptom
Issue
Potential Cause
Solution