Chapter 8: Troubleshooting Guide
Thermo Scientific iEMS Incubator / Shaker HT User Manual Rev. 2.4, Cat. no. 1506400A
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the enzyme being used in EIA tests in a negative way resulting in bad test
results.
Always use disposable gloves and protective clothing and operate in a well-
ventilated area.
Decontaminate the instrument prior to disposal. See Section 7.4 and
Appendix B on decontamination.
8.3
Service request protocol
If the iEMS Incubator/Shaker HT requires service, contact your local Thermo
Fisher Scientific representative or the Thermo Fisher Scientific technical service
department. Do not under any circumstances send the instrument for service
without any prior contact. It is imperative to indicate the fault and nature of the
required service. This will ensure a faster return of the instrument to the
customer.
Your local Thermo Fisher Scientific representative or distributor will take care of
sending a complaint form (that is, the Warranty Claim Technical Sheet) to the
Thermo Fisher Scientific technical service department. The Warranty Claim
Technical Sheet contains a more detailed description of the fault, symptom or
condition. Give all the necessary information to the distributor, who will fill out
and forward the Warranty Claim Technical Sheet to the Thermo Fisher Scientific
technical service department.
Check Section 7.5 How to pack for service. You will find instructions on how to
proceed before shipping the instrument for service.
Check that any necessary decontamination procedure has been carried out
before packing. See Section 7.4 Decontamination procedure. Ensure the
Certificate of Decontamination (see Appendix A) as well as the return
authorization number (RGA) are sent with the instrument.
The Thermo Fisher Scientific technical service department will keep you up to
date with the progress of service and provide you with any further details you
might need, for example, on maintenance, serviceability, troubleshooting and
replacement.
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