28
en
PROBLEM
SOURCE
SOLUTION
The system
notifies me
too early /
too late
Status
indication
a) You receive the “consider change”
notification when an absorbent product
is still dry or has not been worn for long.
b) You receive the “consider change”
notification when an absorbent product is
already too full of urine to be comfortable.
1. Make sure you are using one of the
supported TENA products (see p. 16 of
this guide).
2. Make sure you are using the correct
sensor strip length for your TENA product
(see p. 16 of this guide).
3. Make sure the Change Indicator is attached
correctly (see p. 17–20 of this guide).
4. Check the settings in the TENA SmartCare
Family Care app. Is the proper absorbent
product selected?
5. If this does not help, please contact
TENA SmartCare Support.
