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Connection
error (signal
lost)
Gateway
1. Check power supply. Are the power cable
and power adapter both properly attached?
2. Press the gateway button. If there is a
steady green light, everything is OK.
3. If there is a blinking blue light, the gateway
is trying to connect.
4. If the gateway fails to connect and the light
doesn’t turn green after one minute, try
moving the gateway to a position in the
room where the network connection is
stronger and wait for the green light.
5. Occasionally, the cellular network may go
down. If this happens, revert to a manual
changing routine until the system is up and
running again.
6. If this does not help, please contact TENA
SmartCare support.
Troubleshooting
