Troubleshooting
SYMPTOM
SOLUTION
Head or Foot lift function has minor
interference during operation.
• Check batteries in Wireless Remote Control, replace
with four (4) new AAA batteries if necessary.
• Make sure that you are following the duty cycle
of the motors (do not operate more than two (2)
minutes over an eighteen (18) minute period, or
approximately 10% duty cycle).
• Press the lift buttons squarely & accurately.
• Wireless Remote Control may be experiencing
common Radio Frequency Interference from other
radio transmitting devices. Wait several seconds,
and then try pressing appropriate button again. See
FCC Compliance Statement on page 5 of this guide.
Excessive massage motor noise.
• If the bed is located on hard surface flooring, place
carpet pieces or rubber pieces (not included) under
each leg or caster of your Ergo System.
• Using the Wireless Remote Control, elevate the head
or foot section a short distance to realign the lift/
lower mechanisms with the bed support platform.
• Verify that your Ergo System is not positioned against
a wall, nightstand, or other object that may cause
the vibration or noise.
• If the Ergo System is installed over a bed frame, verify
that the massage motors are not causing the bed
frame (or bed frame components) to vibrate.
• Verify that the headboard attachment hardware is
properly tightened (if used).
A clicking noise is heard under the
bed when raising or lowering.
• This is normal. The lift motor relays “click” when
they are engaged. No action is required.
Massage motor overheats or stops.
• If the vibration motor overheats, the
thermoprotection will turn the motor off. Wait 15
minutes, turn the MASSAGE ON back on. If it does
not come on, turn it off and report the situation to
customer service.
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Customer Service: 1–800–979–1457
