GrandBed TEMPUR
®
Advanced Ergo System
™
Commonly asked Questions and Answers
WHAT IS THE HEIGHT OF THE ERGO SYSTEM BASE?
With standard legs and casters installed, the overall
height is approximately 15 1/8” floor to the bottom
of the mattress. The distance between the floor and
the bottom edge of the base, with standard legs and
casters installed, is approximately 7 3/4”. See chart on
page 9 for other options.
IS IT POSSIBLE TO RAISE THE HEIGHT OF THE
ERGO SYSTEM BASE?
Yes, you can add up to 4” to the overall height of the
Ergo System by ordering the riser leg set. These include 6
replacement legs with casters, and come with either an
overall height of approximately 8” or 10”. Please note
that the riser leg set replaces the standard leg set that
comes with the Ergo System. They are not used together.
DOES THE ERGO SYSTEM BASE COME WITH
FOOTBOARD ATTACHMENTS?
No, you cannot attach a footboard directly to the Ergo
System base. However, you can use a “freestanding”
bed including headboard, footboard and side rails
by placing the complete Ergo System within the
assembled bed. It may be easiest to assemble the bed
around the Ergo System. You should measure the
inside dimensions of the assembled bed to be sure the
Ergo System will fit. One of our riser leg sets may be
required in some cases.
WILL THE ERGO SYSTEM FIT INSIDE EXISTING
FURNITURE?
The Ergo System is designed to fit into most
“freestanding” beds. We always recommend you
measure the inside dimensions of the assembled bed
to be sure the Ergo System will fit. Please refer to the
specifications on page 9 for exact dimensions of the base.
One of our riser leg sets may be required in some cases.
WHERE IS THE SERIAL NUMBER ON THE ERGO
SYSTEM BASE?
The serial number can be found on the law tag
attached to the cover, the power down box under
the base and on the frame right below the foot end
of the base. It may be easier to see by lifting the foot
slightly if possible. The serial number is also located on
a sticker on page 3 of the Complete Reference Guide
(owner’s manual) shipped with the base.
WHAT IS THE LIFT CAPACITY OF THE GRANDBED
TEMPUR
®
ADVANCED ERGO SYSTEM
™
?
Please see the chart below for Tempur-Pedic’s
recommended and approved “total people weight” limits
per the available mattress and Ergo Base combinations.
Total People Weight
Product
Single Base
Dual Bases
GrandBed
Not Available
900 lbs.
WHO DO I CALL FOR SERVICE OR SUPPORT IF NEEDED?
Service and technical support is available by calling
our dedicated customer service group at 1-800-979-
1457. An owner’s manual is included with each base
including other information for making claims.
IS AN EXTENDED WARRANTY AVAILABLE?
No.
DO I GET A FULL WARRANTY IF I PURCHASE A
FLOOR MODEL?
Yes. However, your warranty start date is the date of
manufacture which is clearly marked on the law tag
attached to the base (not your actual purchase date).
WHAT ARE THE ELECTRICAL REQUIREMENTS OF
THE ERGO SYSTEM BASE?
During normal operation, the base will typically draw
1.0 Amp of electricity from a normal AC wall outlet.
The power supply has a 1.5 Amp fuse installed to
prevent damage to the unit should a power surge
occur. It is highly recommended that the customer use
a power surge protector (not included with the base).
DOES THE UNIT HAVE AC OR DC MOTORS?
The lift motors used on the Ergo System base are DC
motors. The base’s power supply converts the AC
power from the wall outlet to DC power.
8
Customer Service: 1–800–979–1457
