USER’S MANUAL
Section 13: Deep Tech Information and Troubleshooting 284
i
ISDN TIP FOR BELLSOUTH CUSTOMERS!
Despite the fact the BellSouth originated the proposal for the standardised SPID (see above)
many regional Bell South offices leave off the last two digits of the SPIDs.
If you are a BellSouth customers and are given a SPID of the format: Area Code + 7
01 and you get "SPID Error" your correct SPID is probably Area Code + 7 0101 or
Area Code + 7 0100.
In
the
case
of
Natl.I
‐
1
or
2,
and
DMS
‐
100
Custom.
Carefully
verify
that
you
have
the
correct
SPID
from
the
Telco,
and
that
you
have
properly
entered
it
into
the
system.
It
must
be
correct
in
order
for
anything
to
work!
We’ve
seen
a
few
cases
where
it
was
given
incorrectly
by
Telco
personnel,
so
it
might
be
a
good
idea
to
re
‐
check
with
them
if
things
are
pointing
in
this
direction.
h
HOT TIP!
If you suspect the SPIDs given you are wrong, or the basic line provisioning (configuration) is
incorrect, call the Telco and ask to speak to someone who can “log into the switch”. They will probably
need to have someone call you back. Only once you have this person on the line, and they are logged
into the switch, ask them to look at the SPIDs programmed there. Also get this person’s fax number and
send them the ISDN ordering information from the Appendix of this manual.
Sometimes the information in the business office computer is wrong. By verifying what is programmed
into the actual switch, you can save time and frustration.
We’ve
included
some
useful
diagnostic
aids
in
the
system
to
help
you
determine
where
a
problem
is
originating.
A
good
starting
point
is
the
ISDN
status,
accessible
on
the
LCD
by
pressing
the
Status
button:
Status Screen for ISDN troubleshooting
This
screen
shows
the
status
of
the
ISDN
connection
for
each
B
channel.
You
can
determine
if
the
line
is
connected
and
whether
the
line
and
the
Xstream
are
successfully
configured.
In
addition,
information
about
calls
is
displayed
here.
One
of
the
following
status
words
will
be
shown
for
each
active
ISDN
channel:
Available
line
status
messages
are:
Inactive
–
This
indicates
that
neither
the
built
‐
in
NT1,
nor
the
S
interface
is
active.
This
will
be
displayed
if
no
ISDN
line
is
present
(or
is
connected
to
the
wrong
jack
on
the
Xstream).
It
is
also
displayed
on
ETS
300
(Euro
‐
ISDN)
lines
after
periods
of
inactivity
(the
ETS
300
standard
allows
the
central
office
switch
to
put
the
line
to
sleep).
SPID
Pending
–
This
option
is
only
valid
when
the
Telco
selection
of
the
TEL
menu
is
set
to
“Natl.I
‐
1”
or
“DMS
Cust.”.
Indicates
that
the
S
interface
is
initialized
and
the
SPID
has
been
sent
to
the
Telco
Switch
and
the
Xstream
is
waiting
for
it
to
be
accepted
(it
will
be
sent
again
if
no
reply
is
received).
This
may
be
briefly
displayed
before
the
S
interface
has
come
up.
Summary of Contents for Zephyr Xstream
Page 2: ......
Page 26: ...USER S MANUAL Section 1 QUICK RESULTS 14...
Page 30: ...USER S MANUAL Section 2 INTRODUCTION Getting to Know the Zephyr Xstream 18...
Page 70: ...USER S MANUAL Section 3 GUIDED TOUR of the HARDWARE 58...
Page 144: ...USER S MANUAL Section 6 AUDIO CODING REFERENCE 132...
Page 164: ...USER S MANUAL Section 8 LIVEWIRETM IP Audio 152...
Page 310: ...USER S MANUAL Appendix 1 Codec Interoperability Information 298...
Page 320: ...USER S MANUAL Appendix 3 ISDN Cause Phrases Values 308...
Page 324: ...USER S MANUAL Appendix 4 Known Working SPID Formats by Telco 312...
Page 356: ...USER S MANUAL Appendix 9 Modular Cable Guide 344...
