© 2011 TELENAV, INC.
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charging cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you
may need to wait a while for the battery to become sufficiently charged so the GPS receiver will work.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires
network access again.
AT&T Navigator encountered an error
AT&T Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.
AT&T Navigator not available
If you get an advisory message that AT&T Navigator is not available, exit the application and then re-launch it. If the
problem recurs, it may be due to a temporary server outage.
Unable to generate a route
AT&T Navigator could not generate a route between the two endpoints of the route. This may be a temporary error
if you have a weak GPS signal when establishing the origin, but may be due to errors in the map data in the area
around the destination.
Your account has expired
You do not have a valid AT&T Navigator account. Order AT&T Navigator by calling AT&T Navigator Customer
Support at 1-800-331-0500 (or dial 611 from your handset).
19. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Places content from the AT&T Navigator servers
using the data communication features of your device. These services are different from your cellular airtime. To
order a data plan from AT&T, please contact their customer support directly:
AT&T: 1-800-331-0500 (select option #1)
How long after I apply for the data service until I can use my AT&T Navigator system?
With data, you should be able to start using the AT&T Navigator application right after it has been downloaded.
Why do I get the “GPS Location Settings” prompt when I first launch the application?
You need to turn on the Location settings so your GPS location can be detected, and for features such as
navigation to work within AT&T Navigator. You will get a prompt message when you first launch the application with
instructions on where to change the Location settings. You must choose “Exit” and manually change the Location
settings.
