Tektronix TLA 711, Installation Manual

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In Case of Problems
20
TLA 700 Series Installation Manual
Software Problems
Your TLA 700 Series Logic Analyzer comes with most software already
installed. For any suspected software problems, try to isolate the problem to the
TLA 700 Series application software or to other installed software.
Before running any of the diagnostics, you should check the online release notes
to verify the logic analyzer software matches the module firmware.
Run the QAPlus diagnostics software to identify hardware or software problems.
Follow the QAPlus online help instructions for running the diagnostics software.
The diagnostics are located in the Start menu under Programs/ QAPlus_Win-
Win.
Many software problems can be due to corrupted or missing software files. In
most cases the easiest way to solve software problems is to reinstall the software
and follow the on-screen instructions. Refer to Upgrading Software on page 41
for instructions on reinstalling or upgrading software.
Refer to Table 4 on page 21 for a list of software and hardware troubleshooting
information and recommended action.
If you suspect problems with the TLA 700 Series software, contact your local
Tektronix representative or refer to Contacting Tektronix on page xii.
Hardware Problems
Hardware problems can have several causes. The first step to identifying a
problem is to review the installation instructions in this manual to verify that you
have properly installed the logic analyzer.
If you are certain that you have installed the logic analyzer correctly, run the
TLA 700 Series extended diagnostics (located under the System menu) to
identify any problems with the individual modules.
If your logic analyzer powers up so that you have access to the desktop, run the
QAPlus diagnostics software to identify possible controller hardware problems.
Follow the QAPlus online help instructions for running the diagnostics software.
The diagnostics are located in the Start menu under Programs/ QAPlus_Win-
Win.
You can also run the external TLA 700 Mainframe diagnostics to identify
problems not covered by other diagnostics. The TLA 700 Mainframe diagnostics
are located under the Start menu under the Tektronix TLA 700 programs.
Table 4 lists some of the symptoms of hardware problems and possible solutions.