Troubleshooting
6
User Manual
6-19
Media problems
Frequent paper-picking errors
■
Fan the paper or transparencies before installing them in their
respective trays. This is especially important for transparencies
because they tend to stick together.
■
Make sure that you have loaded the correct media in the tray. You
must load paper in the paper tray and transparencies in the
transparency tray.
■
Make sure that the media is installed under the hooks at the front
of the media tray.
Media is picked but does not advance
■
Check the front panel. If it reads
Wrong media in tray
, check
that the paper is loaded in the paper tray or transparencies are
loaded in the transparency tray.
Frequent media jams
■
Make sure that you use a high-quality laser paper:
75-105 g/m
2
(20-28 lb. ) paper in the media trays and
60-120 g/m
2
(16-32 lb. ) paper with manual feed. Refer to “All
about media” on page 3-14 for more information.
■
Use only Tektronix transparencies that are listed on the supplies
information sheet. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
■
Make sure that the media is installed under the hooks at the front
of the media tray.
■
Do not overfill the media tray, as indicated by the red line on the
right side of the tray.
■
Never print on both sides of the media.
